Getting a loan is more complex than buying a loaf of bread. It's more than financials. You need service -- knowledge and availability. Austin's team was there to help me pull my financials, to identify which credit bureau hadn't released our credit freeze, knew about FAIR homeowners insurance, and helped get the correct format of the account wire histories required by the underwriter. We had a short 10-day contingency window for our escrow, to improve the odds that our offer would be accepted. We were willing to do it without a loan, but it would have been bad financially. My financial advisor was pushing hard for me to get a loan with a large lender, so I applied with them too. But they didn't care about my 10-day window. They didn't tell me about my credit freeze, probably because they hadn't run my credit yet. Turnaround for answering my emailed questions about early payoff and ARM timeline was two days. They must have bigger deals to attend to than a homeowner loan. Go with a local person who cares. read more

Austin and her team are wonderful! They get the job done and are always responding to any questions in a timely manner. This team cares and they do a great job. Thank you Austin and Amber! read more

Austin, Katie, and Amber have been pure delights to work with. They have made our home buying experience smooth sailing. I would recommend them to my closest friends and family. Thank you for being so terrific ! read more

Austin and her team were absoluately amazing! I still can't believe how smooth our whole process was. Austin gave us updates all along the way and was super helpful in showing us our options of buy vs. rent with different scenarios. read more

We were referred to Austin as a lender from a realtor. All real estate agents know Austin and if she is your lender... they know your loan is as good as cash. When we initially met up with her to discuss how much we wanted to take out for our home, she went over different scenarios and what other costs were associated with buying a home. Btw her wall has lot of the independent newpaper's Best of Santa Barbara plaque from numerous years (wish I had taken a picture to post). From start to finish she and her team made sure our loan would be processed and finished on time ( we had a tight time crunch). After moving into the home, she also provides helpful information and follow ups to ensure we are still doing well. I thought her congrats on getting your 1st home gift basket was a sweet of her and her team (she makes her own jam and it was good-not overly sweet like other jams). If we upgrade our home... definitely using her for our next loan! Only thing I wish she did- send emails on some of the stuff she mails out, but I think they mail out some of the stuff because getting mail is more personal than an email. read more

I feel great referring clients to Austin and her team. They are true professionals with the client's best interests in mind!

I had a GREAT refi experience from start to finish thanks to Austin and her team. They are friendly, professional, and highly responsive. They found me a great rate and got my refi funded even though I didn't fit the new post-COVID "guidelines." They promptly responded to every email I sent, and explained everything clearly. I would work with them again in a heartbeat, and I highly recommend Austin and her team at HFG. read more

I had my initial consultation with Austin and she is great! She's kind, knowledgeable,and seems very genuine. The problem is after you talk to her, she passes you on to someone else. I got passed to Heather and after a few emails I was done with this company. She was very unprofessional. I don't know, maybe my buying power was just too low for her standards. I did end up giving her all the information she needed she gave me a break down, didn't ask if I had any questions about it and I never heard from her again. I wouldn't work this company unless you can work with Austin from start to finish. However, Ali was great too. They wow you in the beginning and by the time you get to the end, you'll wonder what happened... read more

This is a team of rockstars! Even after our first meeting with Austin, my nerves were eased and I felt confident about the process because of her knowledge and positive attitude. The staff is so hardworking and are truly amazing at what they do. Not only did they keep us informed during the entire process, but they worked around the clock to meet deadlines and answer any questions we had (there were a lot!). Katie was especially helpful with weekly updates and anything we needed help with. We would not have been able to purchase our first home without them! Would recommend every time!!! 5 stars! Thank you Lampson Team!! :) read more

Austin and her team are the best of the best! I have worked with Austin for multiple house sales and purchases and will never go to anyone else! The team is with you every step of the way and does a great job of making the process easy to understand. I'm so grateful for Austin, Scott, and Amber and would recommend them to anyone buying or selling a home! read more

Austin and the OnQ Team are my JAM! I had a lot of questions and they were super patient, always gracious and answered me in layman's terms which really helped this first time home buyer. They provided weekly updates to keep me in the loop and I couldn't have asked for my closing to be a smoother process. I am forever grateful and will recommend them to everyone I know! read more

Austin has helped us navigate the loan waters through all of our home purchase experiences, and it has always been great to know she has your back as a partner, strategist and she is always available to ask questions. We appreciate all her hard work! read more

Austin and her team went above and beyond to support us in getting our house! They are super responsive, great at explaining everything to you and do everything they can to get you a great deal. read more

She and her team are the best in the area. They have a fast response time to any and all questions. They are very patient and respectful when dealing first time home buyers. I highly recommend them. read more

Austin is an absolute rock star and joy to work with. We have been sending our clients to Austin and her team for years. She is always responsive, well informed and works hard to continually win our full confidence. read more

The OnQ team was the absolute best. Austin explained everything and kept my nerves calm even in stressful times. Katie kept me informed with weekly updates and check-ins, Sarah kept all of our documentation in order, and the whole team worked together like a well-oiled machine. When a wrinkle came up (NOT their fault) they went above & beyond to solve the challenge and keep our escrow on track. Austin and the OnQ Financial get a huge thumbs up from me. Plus ... they are super fun to work with!! read more

Austin is the real deal. If you want a professional who knows her field inside and out, give her a call. To say she and her team are efficient would be a serious understatement. We never worried about missing a deadline, and had the added comfort of knowing we had a great group of people behind us. read more

Austin and the OnQ Team are absolutely excellent. They were always friendly, responsive and made sure to keep us on the loop. This was our first home-buying experience and we felt very comfortable with the process and what would be required from us. We were very impressed with Austin and her Team's ability to close our loan on time, which helped us get into the home we wanted at a great rate. THANK YOU! read more

I called Austin today thinking that it would be a good idea to refinance but she was incredibly honest with me, did some math for me, and showed me that I am better off staying in my current mortgage. It made my day to talk with her and gave me a ton of peace of mind. you can be sure she will be straightforward and not sell you a loan you do not need! read more

We're so glad that we chose Homeowners Financial Group as our lender for buying our first home! My husband and I didn't know a ton about the home buying/loan process before working with Austin's team, and we're grateful to have had their guidance every step of the way. They were clear about their processes and expectations, and always had a ton of helpful information to provide. Austin is amazing at what she does and she made sure that we felt confident throughout the process. I have to call out Natasha specifically-- we worked with her several times while trying to determine our max budget, and she was always so kind and helpful. We're also grateful to have had Scott and Sarah handling things during our very quick escrow to make sure we closed on time. What we appreciate the most is that everything went so smoothly during the entire process, and we know that there are a lot of things that can go wrong when trying to get a loan and close on a house! Thank you Austin and team for your support. We definitely recommend HFG! read more

OnQ is the best! We got our first home loan and also refinanced through them. They were always looking out for our best interest and kept in touch with us letting us know how we could save money! Austin and her team also answered any questions I had through email and phone with no extra charge! They are great! Would refer them to anyone! read more

Austin Lampson is a real estate broker's dream. She watches your files like a hawk and gets done whatever needs to be done. She makes my job easier and makes the process smoother for our mutual clients, too. She's hardworking, efficient and I know I can depend on her. That's worth everything. Thanks, Austin, for all you do! read more

Austin, Scott and the entire Santa Barbara OnQ team are awesome. They guided me through the loan process on my first home and made the entire experience smooth and easy. Austin and her team are organized, attentive and do thorough and quick work! They also work hard to get you the best deal and to ensure your loan closes on time. I recommend Austin to anyone looking for a mortgage broker in Santa Barbara. read more

Austin is as good as it gets. She sweats every single detail so you don't have to worry about it. She is an excellent listener and provides you with the best mortgage solution the fits YOUR needs. Our entire mortgage process took less than 30 days, mostly due to Austin's tenacity and experience. She is the BEST! read more

Austin and her team at On Q were wonderful to work with from beginning to end. They are extremely knowledgeable, great with communication and also just very nice people! Throughout the process, everything was explained clearly, questions were answered promptly and the experience was very smooth. Highly recommend- thank you, Austin and team! read more

Thank you! Austin, Scott and her team for making the loan possible and timely. I highly recommend using the Austin's team. One of the things that separate them from other agents is their availability. They are prompt to return your calls and answer your questions. For me it was a very pleasant and refreshing experience. My Aussies also Thank you! for the big yard :) read more

Austin Lampson made our dream a reality! As first time home buyers, my husband and I had a lot to learn about loans. Austin supported us during the better part of a year as we figured out the home prices we could afford; home hunting; and during the purchasing process. Her down-to-earth and kind personality made us feel comfortable to ask questions and a pleasure to work with. She has superior knowledge of the loan industry and made sure were well informed during every step of the loan process. We felt we had the genuine support of both Austin and her OnQ team. We will be forever grateful! read more