I have been here a few times. They sell WIDE shores in some brands. I've now purchased half a dozen…read moreshoes that fit perfectly. The prices are always decent for what you get.

Came in to shop yesterday and left with a cool new pair of shoes. They had a large selection of all…read morekinds of shoes at this location. The sales associates were extremely helpful and friendly. The sale prices were pretty awesome too,. It was buy one get one 50% off which is always awesome. They signed me up for a rewards account. I also got a pair of shoes there for $12.. Sweet!

What a lucky day for me when I stopped here to look at shoes. The staff was welcoming, friendly and…read morehelpful. I did not have an appointment, but if you have a specific foot issue, I recommend making an appointment first. As a walk-in, I was treated quickly, shown several types and styles of shoes for my particular foot problem, and found a pair that I loved. Though not inexpensive, the comfort and fit are worth every penny. I'd been to other "specialized" shoe stores in town, but this one carefully listened and made suggestions. I will be going back. Very very happy with Duluth's Diabetic & Comfort Shoe Store.

The girls working at this DSW just told me there was no bathroom for customers after buying three…read morepairs of shoes and spending almost two hundred dollars here. I schlepped through the mall with my shoe bags and my daughter finding another bathroom. When I passed by again, I was curious because they'd always had a bathroom in the past. I went to the back of the store and there is a multi stall bathroom not locked or anything. When confronted about it, they stammered that they'd recently had some plumbing problems and are instructed to discourage customers from using the bathroom. I will call the manager tomorrow but have a hard time remembering the last time I was treated so rudely as a paying customer in a store!

Went to dsw today and the girls where mean as could be they don't smile and they are mean girls. I…read morewent home to get a 20 dollar coupon and the mean girls wouldn't honor it say crocks are excluded from the list. Britney and jade where just unpleasant and rude and wouldn't smile they had no customer service skills at all I will never go back to this store again because of theses mean girls.

We went to Boot Barn looking for a hat and a pair of boots. When we arrived the store had a…read morepleasant smell of leather. Many rows of boots, a large selection of hats, and tons of western clothing. There may have been 2 other patrons in the store. I noticed that there were no sales people on the floor, but there were three young women behind the sales counter. These ladies never looked up from their phones. We first went to look for boots. After 20 minutes looking at boots, we figured out how the boots were laid out as far as sizing and where the second boot was. Occasionally I would look to the sales desk only to see the tops of heads looking down at their phones. We found a pair that fit our feet and liking. We then went over to the hats. Again glancing at the counter only to see faces in phones. The store had filled up with about 15 more customers at this point. After a few minutes at the hats, I saw a man in a cowboy hat behind the counter. He immediately came over and helped us find a quality cowboy hat. He was very knowledgeable and pleasant. We went to checkout and he explained the rewards program and if we had issues with any of the products we could go to any Boot Barn for resolution. We left knowing we would probably be back the next day to use our points. Our second trip yielded similar customer support, sans the man in the cowboy hat. While there were no employees behind the counter, there appeared to be two stocking shelves. Neither one approached us to offer assistance. We had to try on some clothes so we went to the changing room. The first stall had no place to put the clothing as all the hooks were filled with clothing that had yet to be returned for stocking. The second stall had about half as much so we moved that to the first stall so we could try on the clothes. No one came to check to see if any assistance was needed, which meant having to get fully dressed to go out in the store to grab different sizes, then having to try on clothes again. Also, because some of the clothing is hung high on hooks, we had to find the extension hook to take clothes down. All the elements of good customer service were missing. Although the quality of the products was there, we don't believe the management has fostered a customer service culture at this location.

From the owner: What started out as one store in 1978 has since become the largest western and work wear retailer…read morein the nation. We say that our customers feed America, build America, and protect America. With an uncompromising desire to support the local communities we serve, we proudly offer the broadest selection of cowboy boots, work boots, western wear, workwear, western-inspired fashion, and outdoor gear. It is an honor to support the varying lifestyles of the people who make our country so great. Our vision is simple: to offer everyone a piece of the American spirit--one handshake at a time.

Dropped by last year but just got around to writing this review…read more So if you are like me then you have a hard time finding a good pair of shoes. I honestly feel that it did help to go to a smaller store where that sales associates were extremely friendly and willing to help. They carried a lot of brands that I wouldn't think to look for when I am out and about shopping for shoes. The service was super friendly and Darrieal? [Sp] sorry I'm not too sure how to spell his name. But he was extremely attentive and willing to help me find the just right pair. I ended up walking out with two new pair of shoes and the ultra good insoles and the ultra cool shoelaces, shoelace cleaning kit ECT. It quickly became the only place I come in duluth to buy new shoes. They are just so helpful and friendly there.

I've never received a more thorough evaluation of my footwear needs. Their personal, non-hurried…read moreapproach to service is supported by high-tech diagnostic equipment. So my new shoes are a great fit for my feet and my lifestyle. Thank you Andy. :)​

Walked in and was greeted by Sunny, he was great and walked me through the process and got my foot…read moresized properly. He took the time to educate me on new shoe technology and found me a pair of Vasque's 7000 Juxt that fit and feel great. Such a difference to have a properly sized shoe! Even saved me some money and added the speed laces for me. I will be back!