We had such a great experience at Hoover Oral Surgery. Dr. Coon was amazing. He was very professional, caring, and responsive to any concerns. Our son was anxious about having his wisdom teeth extracted, but the staff and surgeon put our son at ease. From the first consultation, to the follow-up and his involvement in the recovery process showed his commitment to not only medical care, but also his patients' well-being. The entire team was kind and helpful, and we felt truly taken care of. read more

I am extremely disappointed with the experience I've had with the office coordinator, Dawn-Marie, at Hoover Oral Surgery in Santa Ana. To be clear, the oral surgeons themselves--Dr. Caroline and Dr. Hoover--were excellent. They were attentive, skilled, and professional throughout my care. Unfortunately, the same cannot be said for their front office coordination. I recently tried to replace a cracked retainer (top and bottom) that I've worn consistently since my corrective jaw surgery. What should have been a straightforward process turned into a frustrating and confusing situation due to repeated miscommunication. I was initially told to wait until I could provide dental insurance before scheduling, which delayed my visit unnecessarily--only to find out later that the office didn't even request that information when I came in. Then, despite clearly explaining multiple times that I needed a full top and bottom retainer, I was told one was ready for pickup. After driving 40 minutes, I was given another night guard--the same one I already have and did not need. Dr. Hoover personally acknowledged the mistake and confirmed that the correct retainer would be made and mailed to me. I paid what I was told was the full amount for the proper retainer. However, I then received a call from Dawn-Marie stating I owed an additional $155, contradicting everything I had previously been told by both her and the front desk staff. During that call, Dawn-Marie was dismissive, spoke over me, and laughed at me multiple times while I was trying to explain the situation. At one point, she questioned why I didn't go through my orthodontist and laughed when I explained my confusion. This was unprofessional and disrespectful. Overall, the lack of communication between the coordinator, staff, and doctors has been extremely frustrating. I'm still waiting for a resolution while concerned about my teeth shifting due to not having the correct retainer. I expected a much higher level of professionalism and coordination from a medical office. Unfortunately, this experience has been anything but that. read more

I got my upper wisdoms removed by Dr. Jennifer Jones. I cannot recommend her enough, she is well-versed in her craft. She is very gentle, informative, and will help guide you through the extractions. This is exceedingly helpful for people that are anxious on dental procedures, such as myself. Dr. Jones make the experience seamless and my healing process was a lot quicker than my other dentist who removed the bottom wisdoms. My bottom wisdoms was not decayed as much as my top wisdoms but thanks to Dr. Jones's expert hands, I was able to eat solid foods three days post extractions. I bounced back super fast! read more

I believe it was the office manager who reached out and offered me a free consultation afterwards. I had the pleasure of finally meeting Dr. Hoover and he is super knowledgeable as expected. He took his time making sure my questions and concerns were answered. The only thing I would change is the way the office communicates, before coming back I had my dentist contact Dr. Hoovers office to ensure we would be all set with no more problems. As I am standing next to the receptionist from my dentist Dr. Hoovers staff told them the reason they didn't request my records in the first place was because I had told them they weren't willing to give them to me and were trying to charge me for them, both of us looked at each other in disbelief because I had never expressed that to anyone and my dentist was quick to respond "but I called your office to send them, it doesn't make sense to say we would be charging" then they proceeded to say well she was late anyway too.... I arrived at 3:17pm when my appointment was at 3:15pm. (Technically I was late, but come on by 2 minutes lol) Anyhow, a simple "I'm so sorry it looks like there was some miscommunication somewhere along the lines" goes a long way vs trying to pin blame somewhere else. My intentions were not to receive free services because I truly value everyone's time and knowledge but I appreciate that the office was quick to resolve this communication issues we had. I must add it was very nice to see everyone great you with a smile at 7am! That's rare read more

My teenager had all four wisdom teeth removed in less than two hours. The reception is amazing as well as all the directors and nurses. My child had a speedy recovery & is doing amazing. read more

I'm not one to give "good reviews" but wow. Dr.Hoover is a professional and that's an understatement. Went in for my wisdom tooth and he talked to me about getting a bone graph on my other tooth. Instead pushing it like other dentist he simply recommended and went over the pros and cons. Someone who is a nurse and works in healthcare I knew right away Dr.Hoover was the best choice I was afraid and opted to stay awake for my wisdom tooth. It took him 5 minutes and no pain. Thankyou I will most definitely come back read more

My son needed 3 tooth implants and my neighbors/friends recommended Dr. Hoover. Dr. Hoover took great care of him, he was very knowledgeable, thorough, patient, and provided high quality care throughout the process. His office staff are very welcoming and efficient. Dr. Hoover and his team are absolutely the top-notch and we highly recommend. read more

Saw Dr. Jones. She and the staff were very welcoming and professional. Very good experience.

This is the best oral surgeon I've ever been to. Dr. Coon was so good with my son and his wisdom teeth surgery. He was kind, efficient, and very thorough. The staff at the front was also amazing. They were so great with getting everything taken care of and confirming appointments and insurance. A huge thank you to everyone at this office for a smooth and easy experience. read more

Go here for your wisdom teeth removal!! I was so nervous at the consultation but Dr.Coon was so genuine, easy going & did not pressure anything at all. The insurance approval & appointment scheduling was so smooth with the front desk as well. The staff here are kind & professional. Right before the surgery, Dr. Coon explained how I'd feel before going under general anesthesia & the next thing I remember was waking up still feeling a bit out of it. They make you sit on a comfortable recliner chair next to a bens & jerrys fridge until you're alert. I didn't feel rushed, had no side effects from the anesthesia, & got a free tub of icecream. From the day of surgery (took 4 wisdom teeth out) to 3 days post op, I have no pain, swelling, or bruising. Dr. Coon is so caring & would reach out to see how I was feeling/ answer any questions. Amazing experience, thanks to everyone here. read more

When I needed a sinus procedure recently, a friend who is an experienced oral surgeon recommended that I go to Dr. Hoover because of his solid academic credentials and excellent reputation in the Orange County dental community. I'm posting this review to say that I'm very happy that I followed this advice! Like many others, I was impressed by the genuine warmth and "family feeling" in Dr. Hoover's office, conveniently located (for me) on the top floor of a high-rise building near the 55 Freeway. I sensed that a welcoming, well-organized atmosphere like this doesn't come out of nowhere - it reflects the continuing attentiveness, caring, and professionalism of the owner of the practice. Dr. Hoover seems to have surrounded himself with exceptional assistants who have a lot of experience in helping patients feel respected, comfortable, and safe. And many of them (like Stephanie, a standout!) are fluent in Spanish as well as English, making communication easy for patients who prefer Spanish. The spotless dental equipment also appears to be state of the art. All in all, as a new patient I found Dr. Hoover's office to be a model of an inclusive, very high-quality oral surgery practice providing courteous, compassionate care at a reasonable cost. read more

Everything went well, from the courteous staff that assisted us with our insurance, to the excellent care and professionalism of Dr. Hoover that made my kids short recovery time (they healed quick) virtually painless. I'd recommend Dr. Hoover to any parent looking for a great oral surgeon for wisdom teeth removal. read more

I have had two wisdom tooth surgeries with Dr. Hoover and I couldn't be happier with the experience! He's great, really caring and kind. During my first surgery, I was super nervous, but he made sure to check on me multiple times, worked fast, and talked to me the whole time to keep me calm and explain everything he was doing! I didn't have too much pain after the surgery, and by the third day, I was completely recovered! I highly recommend HIM, he's really awesome. I wish I could give this place 5 stars, but the girls at the front desk always seem to have an attitude for some reason... Anyways, Dr. Hoover's experience was definitely 5 stars! read more

Austin D Hoover, DDS - 6 hours after, almost completely fine and without inflammation - Oral Surgeons Near Me - Santa Ana, California

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Dr. Hoover did an excellent work with extracting my daughter's molars. She was in a lot of pain and was well cared for the doctor and his team. The staff were great and very professional. Lobby was clean and vibe was friendly and warm. Thank you Dr. Hoover and team! Should anyone be in need of oral surgery, don't think twice. read more

I truly do not know where to begin... The medical Staff at this office is truly wonderful. I entered with an emergency surgery referral- I had multiple tooth fractures from a traumatic event. The pain was crippling and debilitating- I couldn't even look at light without curling into a ball with a migraine and shooting pains down my leg. The admissions woman could tell I was in serious pain, she was very considerate and fast to act to get me back in for my X-rays. Dr Jones came in to go over my X-rays ( I'm in a ball hiding from the light in the office) we discussed what needed to be removed and I begged her to take out the tooth that "could be saved" but was causing me all this pain... I wanted it OUT, RIGHT NOW. I had survived a very traumatic event - I was in deep fear while doing my intake and X-rays. Although I don't feel comfortable sharing what happened, these woman looked in my eyes and just knew. They took care of me. Dr Jones pulled both cemented yet fractured teeth from my mouth which released a Bad infection. The entire time I had these two women on each side of me, helping me get through this, having empathy which most don't, and truly got me through this procedure as it was horribly emotional as well. Carmen, thank you from the bottom of my heart for holding my hand through this, literally. I have felt so alone since this event happened; yet this was the first time I felt completely supported. They removed the teeth, gave me ice cream; and sent me on my way with my partner and service animal. When I finally got through the pain and could focus on the experience; I cried because it was such a scary thing to walk into and now I just want to hug all of these woman I had never met before. I absolutely 100 percent recommend Dr Jones and the staff at this Office - customer service is part of daily life, there is Good and Bad.... These woman made me feel safe, unashamed, validated, strong and confident. Yesterday was my surgery and I woke up today for the first time in one year without ANY PAIN. ( & no I have not taken my meds today) Obviously will take if needed but I used to wake up every crying and crippled. Now I can finally start living my life. There are no words to describe my gratitude, absolutely none. read more

wow doctor Jennifer jones, you're amazing ! I got my 2 wisdoms taken out and she did great , super quick I didn't feel anything with the anesthesia!! Thank you so much jones ! read more

This review is for the front office staff. Specifically the woman who claimed she was the manager. I believe her name is Jackie. Dr. Hoover has been great. I came here to get my wisdom teeth pulled. I referred my dad here to get some extractions. An referred a few friends. I'm really disappointed with the front office receptionist I spoke with earlier this week. About a month ago my grandmother had a consultation to get some extractions done. After the consultation the office was slammed with folks checking in/checking out/ charging out etc. So the gal who helped us a month ago (Lauren I believe) was awesome. She booked the next appointment and told us we were set to return back for the procedure. I asked if we needed anything else, or had to go over anything an we were told no. So we left and she said they would call if anything. Fast forward to our appointment this week, the other receptionist who said she was the manager checked us in. I was asking her if she could confirm with Dr if we could get the extractions done in 2 rounds. Or better to get them all done that day. (My grandmother needed a few extractions done) I assumed she spoke with Dr since she said it would be better to get them all done that day then wait longer and have a longer recovery time. I agreed with that option and chatted more with her. It wasn't until my grandma was called up that we were told after the procedure we'd discuss payment. I was so confused about a payment since we were never told how much this would be. I told the receptionist that no one ever went over a dental plan of extraction, billing charges, and co payment. She responded that it was our responsibility to be aware of what the dental plan covers in my grandmas insurance. And our responsibility to call back to ask how much we have to pay for the procedure. She said it was just a courtesy if someone calls to go over it with us. When I tried to communicate multiple times to the receptionist that the staff never discussed the payment/charges or total cost for the extractions she got really hostile and confrontational with me. I told the woman I'd like to speak with a manger just to communicate that I felt it was unfair no one ever communicate with us any costs before the procedure, so we were under the assumption the insurance my grandmother had would cover the cost. She rudely said "I am the manager" and shook her head and refused to get another person in the office I could speak with. I kindly asked her for a print out or anything that said how much we were due. So that I could physically see anything so I can save up for this procedure and come back. But again, she was hostile and responded that there wasn't anything to print out for me. When I pleaded and asked again she printed out the Dental claim detail report and handed it to me. Again, I tried to communicate with the receptionist that I was just disappointed no one ever communicated the total cost. An this was something that would have to be postponed for my grandmother, she wasn't sympathetic and instead was rude. As soon as that interaction ended another tech came out with my grandmas chart to call out for her. I told the tech "sorry, we're not doing the procedure today, we're gonna have to cancel. It's not happening" the receptionist responded "yeah they can't do it after all" The tech threw my grandmas chart on the counter in front of me then turned around quickly through the door. That interaction felt really dramatic. The whole situation felt really dramatic from the staff. I really hope someone in management sees this and can address it accordingly. read more

Austin D Hoover, DDS - This is the bottom half portion of the "estimate" I was given. With the teeth # and location. - Oral Surgeons Near Me - Santa Ana, California

Wisdom teeth extraction went smoothly! It has been roughly 4 weeks post op and my gums have healed perfectly!

I have been putting off this surgery for many years. I heard great things about Dr. Hoover's office and came for a consultation. The consultation was quick and easy, and I was able to get my wisdom teeth removal scheduled fairly quickly. I decided to do the surgery awake and with local numbing. Dr. Jones was absolutely amazing! She was very friendly, personable, and extremely patient. She answered all of my questions and made the whole procedure painless. I was actually super shocked at how quick and easy she removed my wisdom teeth. I will definitely be recommending her and this office to friends and others! read more

I was so so nervous for my wisdom teeth surgery going in as it was my first surgery ever! But Dr. Hoover and his team has made everything super smooth and clear so far. Still just on Day 1 of recovery but I cannot complain. They also offer you complimentary ice cream before you leave (which was great because I didn't think of getting any beforehand!) and make themselves accessible for patients to ask them any questions afterwards. Thank you, Dr. Hoover and team! read more

Want to thank staff in this business, you are guy's amazing and make me feel so special and comfortable from day of my first appointment and day of surgery. Thank you so much. read more

Dr Jennifer Jones @ Hoover Oral Surgery was A+ great to work with taking care of my fractured tooth problems. I had multiple teeth with issues that needed attention from the past that needed surgery, one being pulled and another that did not come down & had to be cut out of the gums. She also did a great job with the bone grafts & prepping me for my future tooth implant. I have seen multiple dentists for this issue but never wanted to do it until I met Dr Jennifer. She was very warm, empathetic & understanding of the situation. Being disabled on a fixed income also made it very hard for me financially so Dr Jennifer worked out a payment plan for me that was so kind & even discounted some services as she is truly in the practice of helping people not just for money but for the good of their health. They even did a CT Scan that was included & it did not cost extra as many other places charge for out-of-pocket fees of over $300 for it. She understands the dilemma some face with dental costs & did her best to accommodate me so I wanted to write this review for anyone that may be scared of the costs to get broken teeth fixed due to the cost that Dr Jennifer is a very rare find & Hoover Oral is lucky to have her onboard. I interacted with Jackie the receptionist there who was very friendly, Lauren, & Andrea who was also helpful. I even had a problem after the 1st week & called & talked to Dr Hoover who gave me advice on the phone on a Sunday, which was surprising but delightful. I then visited the office the following week as I was worried so had Dr Jennifer check my progress and all was well. I thank them for being very patient & understanding & wanted others to know that I highly recommend them if you need any dental oral surgery. read more

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Finding the right place for your child could be very difficult. I am very glad to have found Dr. Austin Hoover who made sure to answer all my questions and remained patient and kind with me and my son. He has a very calm demeanor with his patients, and I really appreciate that in a provider. We left feeling very satisfied with the services that we received, and my son (age 11) was surprised at how easy it all went. He had two extractions and he was brave enough to take the injections to the gums rather than to be put to sleep. :) Dr. Hoover even called us later that afternoon to check on my son which was very thoughtful and considerate of him. Little things like that are so rare these days! All in all, you are in good hands here. I hope this office continues the good work and the receptionist is a sweetheart! read more

I had 1 wisdom tooth was hurting for the last 2 days, so I wanted to get it removed asap. Dr. Hoover was able to squeeze me in on the same day I called, and was extremely professional and personable. The removal was smooth and took less than 5 minutes. The staff were all very friendly. Definitely will be referring him to other people. Great experience and service overall, thanks Dr. Hoover! read more

I have avoided getting my wisdom teeth out for years. My husband is a dentist and told me Dr Hoover is the best and assured me I would have a good experience here. And I did... I had an incredible experience given what they had to do. I chose to be awake for my appointment but they still hooked me to an IV to administer medicine to assist in healing and pain. I was under nitrous oxide and was very comfortable throughout the procedure. It's been several hours since my appointment and I have no swelling or discomfort yet. I'm very impressed and so thankful Dr Hoover took great care of me read more

I had one wisdom tooth out today and I have to be honest I am very picky where I go to because I had a bad experience with a few dentist but honestly this place is so nice the staff is kind understanding helps you relax if your nerves or scared dr Jennifer did my tooth today an I have to be honest I didn't finish a whole song ( had my ear pods in) I didn't even know I was done I came home With no pain at all I highly recommend going here ( BTW they are not the type that wants money or makes you feel like you have to do it! They want you be comfortable) read more

The lobby is clean, spacious, and inviting. The administrative staff is on point, and most importantly the doctors and nurses are knowledgeable, caring, and skilled. I got my wisdom teeth removed by Dr. Hoover and was very satisfied with the process. Great experience, thank you everyone! read more

I took my daughter in today for a tooth extraction with Dr Hoover. I highly recommend this office and oral surgeon. Everyone was so friendly and explained everything. There was a nice waiting area with drinks and WIFI connection so I could work/study while waiting. This is a added bonus that I haven't seen at other offices. The best part for Nikki was getting to choose what kind of Ben & Jerry's ice cream she wanted afterwards I will be back for sure for both my daughters wisdom teeth extraction. Great office read more

Austin D Hoover, DDS - Oral Surgeons Near Me - Santa Ana, California

Big thank you to Dr Jones and staff for making my wisdom teeth removal appointment a quick and smooth process. They were so kind and patient with me even tho I was being a big crybaby read more

Dr Hoover was the surgeon for my 12 yr old daughter . I have to say that I was a wreck the day of the surgery (mom mode) and the staff made me feel comfortable by answering all of my questions and addressing my concerns. My daughter was comfortable and relaxed throughout her procedure. She told me that everyone was kind and comforting . She didn't have any pain during the procedure but did at us arriving home. I was pleasantly surprised that Dr Hoover gave us a personal call to check up on how she was doing. His advice on how to address her pain worked amazingly well . I truly would recommend this office to anyone that needs this type of services. They exceeded my expectations . I plan to return with my daughter to complete her treatment and I will do it all in a calm manner now that I know how well she will be treated. read more

Austin D Hoover, DDS - This was on our way home... she was happy and comfortable... thank you from the bottom of my heart for all the care!! - Oral Surgeons Near Me - Santa Ana, California

Honestly, I never write reviews... but I had a wonderful experience so here goes - I had my surgery this morning. I found Dr. Hoover off my Medi-Cal Dental directory search and then read through some yelp reviews. From the start, scheduling was quick & easy and so was the consultation appointment-15 minutes. Dr. Hoover is extremely calm, approachable and professional. My anxiety went away after talking to him. I felt comfortable and secured so I went ahead and booked an appointment for all 4 wisdom teeth extractions. Oh and his staff are all welcoming and friendly as well. Right now, I feel good. Just experiencing a little discomfort which is normal but it's going a lot better than expected. I was numb for about 6 hours after the procedure so that was nice because I didn't feel any pain whatsoever. I'd recommend this place if you have dental anxiety like I do. And thank you again, Dr. Hoover! I am glad I found your practice and appreciate you so much!! Keep doing what you're doing, you're amazing. He also calls to check up on you which is really thoughtful because I've never had a doctor or dentist do this. Oh and you get to pick a Ben and Jerry's ice cream flavor at the end to take home. BONUS points. read more

Dr. Hoover is great! I've actually visited for two separate procedures, and in both instances he exceeded all expectations. The first was to have my wisdom teeth removed (many many years after I should've) and the second was to remove a fibroma from my inner cheek. In both procedures everything went great, and he personally called to follow up the day after the procedure. Dr. Hoover is always very professional while also being calm and empathetic. read more

Got my wisdoms taken out last week and I wanted to thank Dr. Jones for the excellent care and checking up on me. Also thank you for prescribing me a medicinal mouthwash it greatly helped. Professional staff and clean facility. 10/10!!! read more

I usually don't write reviews but I got to say this place is amazing. For the last couple years I've been needed my extra teeth pulled out but had problems from other places so my orthodontist referred me over to this place. I went in for my consultation and felt nervous at first but Dr. Hoover made me feel comfortable and sounded extremely confident. My case was considered more extreme because they had to pull out 7 teeth but he assured me he would fix any complications if it happens. My surgeon was Dr. Jones and she was extremely friendly and she did such a great job pulling out all of my teeth the same day. She called me later that day to check up on me and honestly my healing process didn't hurt at all. These doctors really showed that they cared about their patients and I'm so glad I got my procedure done with them. The receptionist and the staff were all extremely nice and helpful. read more

Dr. Caroline extracted all 4 of my wisdom teeth under general anesthesia, and her & her team could not have been better! They were very friendly, reassuring, and fast (~1 hr). My teeth were impacted, close to my nerve, and Dr. Caroline removed them seamlessly. I have been taking Ibuprofen and Acetaminophen, as well as icing my face. I have been following the post-op care instructions carefully and 1-day post-op in: pain is at a 2/10 (it's more of a general discomfort), bleeding is minimal, and nausea immediately after surgery was nonexistent (they gave me Zofran thankfully, because I'm prone to motion sickness). I cannot thank Dr. Caroline and the team enough! read more

10/10 !!! Doctor Austin Hoover is the BEST! Explained what procedures to do, Suggested what procedures to do and respects your decision... I was very nervous coz its my first time. Trust me he will make you feel very comfortable, got my 2nd molar extracted in less than 10mins! With a very nice assistant (Lauren if I remember) Explained Post care. And Doctor Austin personally called the night after the procedure to ask how I am and if I have questions. They accept DentiCal/MediCal too. read more

Amazing staff, outstanding Doctor. I'm usually afraid of oral surgeons and will literally cancel every single appointment and end up not doing any procedure. But this time was different, the staff warmly welcomed me and made me feel safe. Then came the doctor, Dr. Hoover is very friendly and knows what he's doing. He's very gentle and respectful...and let me tell you, I didn't feel a thing, and my fear turned into laughter. Thank you for this amazing experience...I recommend everyone who sees this post to go ahead and schedule their appointment with Dr Hoover. You'll won't be disappointed read more

Very nice understanding staff, super clean too!! I was in professional hands after getting my wisdom teeth out

I got my wisdom teeth extractions , the whole team did a great job. I didn't have as much pain the following days and the healing process was quick for me . I'm glad I chose this clinic read more

I can't even express the immense kindness and support this office gave to me and my son from the beginning of this process throughout its entirety. Let me begin by saying my son has several special needs and I was turned away by over 10 Doctors offices due to the plethora of challenges my son has. When I mentioned this to Dr. Hoover, he was not only genuinely concerned for my son's well being but he said he could absolutely and comfortably take care of my son. My son had the opportunity to meet him and he made him feel so incredibly better and safe. He was kind, patient and showed such compassion. The day of the surgery my son was so incredibly nervous that he was shaking. It was horrible. This office could not have been kinder.. they let me stay with my son until Dr. Hoover was ready for him, and keep him company. This is so incredibly wonderful if you have a special needs child. When the surgery was over they called me and I picked him right up! They have even called every day to check on him!! This is the most incredibly beautiful staff of people I have ever encountered!! Thank you to Dr. Hoover, Giselle and Team!! You are hero's to us and we thank you so kindly for all of amazing kindness!!! read more