I have taken my cat to both Dr. Bob and Dr. Kelly since I moved to Twinsburg 2.5 years ago and have…read morenothing negative to say about either vet. About a year ago I had an emergency and saw both vets. Dr. Bob's diagnosis and prognosis were spot on. Dr. Kelly saw "Sara" and confirmed the dx in a follow up visit. I scheduled Sara's annual visit and requested both Dr. Bob and Dana because they are both very gentle with Sara, who, has a sweet temperament (being a Birman) but when she was there she was in pain and became aggressive. Despite all her hissing they handled her gently and compassionately throughout the entire session. My daughter brought Sara in for her follow up visit as I was ill. We had a 3-way conversation and Dr. Bob was not only patient with Sara but also took the time to answer many questions from both my daughter and myself. I could go on and on about their practice and the techs but I will end this review by adding also that I do not believe I have ever been over-charged; this is clearly a practice interested in more than money based on my experience. Sara's annual visit included a physical, 2 vaccine's and as a courtesy Dr. Bob always cuts her front/rear claws at no charge. The total cost was $127 which is way less than I have ever spent for a vet exam with vaccines. Unlike other vets, Dr. Bob has NEVER suggested any tests, treatments, or other diagnostic procedures that Sara didn't need. I am very grateful for that as I am on a fixed income and vet bills have, in the past, been very expensive. That about sums up why I trust Dr. Bob and his kind and compassionate team of professionals. Sue B

Took our cat a couple months ago ago for an infected leg. They were able to fit us in on a…read moreSaturday. Dr. Bob was great, gentle and very caring. I appreciated their help in getting our cat back on all four paws.

I just got a new stray cat recently, and we had to take him for all his vaccines and a check up…read more The front desk ladies were so sweet and because my cat was scared, they kept walking by and checking up on him. they also gave me a free bag of cat treats to congratulate me on getting a cat. The actual vet was also amazing. he went through everything very carefully and talked me through everything he was doing. my cat was very scared so he ended up having an accident in his carrier. which they took in the back and cleaned. he answered all questions that I asked in a way i could easily understand. I was then given flea medicine to take home at no cost at all, along with a couple squeezable treats. I was also given a folder with a ton of information about being a cat parent, including food I should be giving him and things that can possibly be toxic to them which i wouldn't know as this is my first cat. i'm definitely very happy with my experience and will continue to go here!

Everyone is friendly as long as you are spending money, the moment you ask for clarity or question…read morethem, they instantly turn.. Front desk, you couldn't get much ruder.. if you want to spend money with no results or explanations, go here..if you actually want good service for your pet, go elsewhere !

We had our first and last visit with Silvercreek! We were greeted by a nasty older woman named,…read moreDiana. She was short tempered and just rude! The care we received was good and thorough, however, I'm not subjecting myself or my animals to someone like her. We went somewhere where my animals are now treated as family! Thus, my 3 stars.

Worst vet ever. Let me start by saying that my family used Dr. Novak for years. Fast forward to…read morewhen these two vets took over. I had a high energy dog and they were terrified of her. She was upset after coming out of anesthesia and offered her no comfort and did not call us to report her distress. When my husband showed up, they refused to help him retrieve her because they did not know how to handle her. We also told them that she get nervous when you try to touch her head. First thing they did? Try to touch her head. One of my other dogs developed bladder cancer. They offered no comfort care or any suggestions for treatment. They just said to euthanized her. When we decided to euthanize her, they offered no comfort. They left the room after injecting her. and she had a seizure. when I mention it, they said I should have called for them, but I didn't want to leave my dying dog. Fast forward 4 years after switching vets, her brother has the same diagnosis and same staging, and he is thriving on medication. Also, after being a customer for years, when my dog was dehydrated, they refused to treat him. Don't eve trust them with your pet's health. They are incompetent.

Dr. Somma was extremely honest and fair with me as I navigated the final years of my dogs life. I…read morehad been to other local vets that would price gouge, up charge, and push some kind of product on you not based on what your pet needs, but what they want you to spend. He never pushed anything, and simply allowed me to make informed decisions on what was best for me and my pet. I highly recommend this place to anyone who asks

I truly wanted to give Brookview Animal Hospital five stars. When my 16-year-old cat, Tinkerbell,…read morepassed away unexpectedly, they were the only clinic open and available to help. For that, I will always be grateful; it meant I didn't have to endure the heartbreak of keeping her with me over the weekend, reliving the pain again and again. However, the compassion I expected in such a devastating moment was missing. When I brought Tinkerbell in to be cremated, I was visibly distraught: crying, heartbroken, completely undone. The veterinarian was there but said nothing. No acknowledgment. No simple, human expression of sympathy. Not even a quiet "I'm sorry for your loss." I tried to give the benefit of the doubt, maybe he didn't know what to say or felt awkward. But when I returned to pick up her ashes and saw him again, the silence repeated itself. Still nothing. I understand that I wasn't a regular client. He didn't know me. He didn't know my cat. But as a veterinarian, I had hoped he would understand what the loss of a pet feels like and that, in those moments, a small gesture of kindness goes a long way. I wasn't expecting a dramatic display, just a bit of humanity. Brookview may be a good vet for those with ongoing relationships, but my experience left me feeling more alone at a time when I needed empathy the most. And that's why, as much as I wish I could say otherwise, I can't recommend them based on my experience.

Best vet i have ever been to! And her team is great too. Dr Roach is friendly, thorough, very…read morecompetent and works with you where you are at with your pet. Love the techs and assistants too! Value is good too, unlike some other places i have been to recently. My dogs are all happy to enter the hospital.

My Great Pyrenees (3yr male) is super sketchy about going places and meeting new people however he…read moreabsolutely adores the entire staff!! He loves going there and they make him feel like family. I moved and now drive over an hour to take my dogs here!!

We have been taking our pets here for about 8 years now. Valerie is the most caring and kind vet I…read morehave ever had. And I have had a few. And the care she gives the animals is stellar. My dogs have truly loved her. I will never forget the first time I met her. Our big, sweet dog, Sosa, had an emergency and she spent 4 hours working on him. When it was time to leave, Valerie walked Sosa out and as Sosa got to the front door he stopped and turned around and went back to her and laid his head on her leg. He was thanking her. It brought tears to my eyes. And she has been our vet ever since. I also want to say that the office staff is always friendly, helpful and caring. I could not imagine going to any other vet and I highly, with all my heart, recommend Grand Valley Veterinary Hospital.

Great staff, very helpful and caring. Have seen three of their Vets with both a dog and cats and…read morethey are always so caring, thorough and professional. They are very loving towards your animals and explain everything that they are checking as well as the results and treatment plan. No Vets are inexpensive these days, but I feel I receive good value from this clinic.

I had the most bizarre experience recently with the Chagrin Animal Clinic. I'm wondering if anybody…read moreelse has had any issues with them? I had been going there for 10 years and never had any issues at all. Recently, I brought my dog in to have his nails Dremelled. When they brought him out, I noticed the nails on his hind feet had been clipped, and were sharp and rough. I asked them if they would go back and Dremel them a bit more so they would be smoother. (They said they had Dremelled them.) I was not rude in the slightest. When I went to pay my bill, the receptionist, Ali, had just come from the back and had clearly spoken with the young vet tech who was working with my dog. The receptionist had a huge chip on her shoulder and was beyond rude to me even to the point of flinging my credit card at me. Not only was she extremely rude, but they charged me again to Dremel my dog's nails, because she said it took additional time. I remained matter of fact, had no reaction other than to ask why I had to pay twice, and paid the bill. I was totally flabbergasted at what had just occurred. I didn't understand it. There was nothing I did whatsoever to provoke the nastiness and the attitude, except to ask them to Dremel the dogs nails a bit more so they were smooth. The next thing I know, I received a letter in the mail saying that we were no longer clients of the Chagrin Animal Clinic. I swear to G-d, I'm not exaggerating and I'm not making this up! I'm curious if others have had issues with the staff there. I'm also wondering if anybody out there knows the name or has any information about the corporation that bought the Chagrin Animal Clinic. I would like to let them know what happened. I had originally posted this on NextDoor and posted response I received after exchaging emails with Angela Deputy, the chief human resource officer there. But, due to length, I am not able to post that here. Bottom line, they investigated, but not much was done.

Dr Lubenger and the staff are an awesome team! We have two dogs, a 7 yr old German Shepherd and a…read more 9 yr old. Stizu-Poodle. Our German has had digestive issues for years and he is on the skinny side. Dr Lubenger took the time to sit with us to truly figure out a plan to help our dog. Dr Lubenger narrowed it down to the food we were giving our dog. The Doc suggested a prescription dog food and since that point, he has been great!!! She was the only one that didn't just offer medications to make more money from the diagnosis but actually treat our dog. Well-done Dr Lubenger!!! Dr Lubenger is extremely accessible and compassionate person! The front desk staff, Elliott and Ally are super kind and welcoming. They truly care about your pets and you as a pet owner. Veterinarians and their staff members do not get the credit they deserve! This team is AMAZING! We will not go anywhere else!!!

Dr. Perdue, Sam and the entire staff are just very caring and compassionate providers. They stayed…read moreafter hours just to support Riley and help him move on to a better place when he could no longer stand, walk or eat. They made an extremely difficult process so much easier by their kindness. Riley passed on so peacefully and we couldn't be more grateful. During his decline we tried several medical interventions to give him more comfort and they called and followed up multiple times to see how he was doing. I highly recommend the Brecksville Animal Hospital.

Dr. Purdue and the staff at Brecksville Animal Hospital are wonderful! It's obvious they love the…read morecats and dogs that they care for, and they spend quality time with each animal during their exam. I actually live in Chicago, but have gotten unhappy with the vets in my neighborhood, so for the last two years, I have brought my cat home with me for Thanksgiving to have her annual exam/shots at the Brecksville Animal Hospital. I'm happy with the care, and double-happy with the price! And my cat is pretty satisfied too, all things considered. They only thing keeping BAH from a 5-star rating is the wait time. Because of the length of time they spend with each animal, and the fact that they are anxious to accommodate emergency visits, you should plan to spend extra time waiting...but it's worth it!