As a former veterinary technician with nearly a decade of experience in emergency and preventative…read moremedicine, I spent a long time looking for a practice that I could trust. Time and time again, I'd find a practice and be disappointed in the quality of care or financially motivated recommendations. I'm so happy I finally found Village Veterinary Clinic! I take my animals to Dr. Cathy Robertson and she's so wonderful. She's very honest with me in her opinion of necessary diagnostics or treatments and doesn't recommend unnecessary diagnostics/treatments to inflate the bill. They're priced competitively and as an AHAA certified clinic, I know their techs are also top notch. Dr. Cathy is so kind and gentle with my dogs and with 3 geriatric dogs and 2 cats, it feels good to finally find a vet I can trust.

I've been a "paw parent" at Village Vet for 13 years. I've had three West Highland Terriers. Dr…read moreKeith is our primary doctor. When we were new owners and anxious , he answered every question. When our first pet at 13 years had to be put down, the staff was so kind. We received a sympathy card. We now have two girls and have seen several vets. Although Keith will always be our favorite, we have been comfortable with each one. Calls evenings have been returned and advice regarding going to the emergency vet has been on point. Thank you Village Veterinary Clinic!

My cats Annie and Betty were treated with the best care imaginable by Dr. Nehal and the caring…read morestaff. Betty crossed the rainbow bridge at home. When it came time for my Annie to have help crossing over the rainbow bridge this past week, Ava and Dr. Topham were absolutely amazing. They were so caring and comforting. I couldn't have asked for a better experience at such a difficult time. If there were 10 stars I would give them all 10. I what to thank them all for the love and care they gave Annie and Betty.

very kind and patient vet and vet techs, thorough and answer all questions, honest about…read moretreatments, testing and vaccines.

I have been going to Twinsburg Vet since Dr Gregg Lozanoff started it in the late 70's. He started…read moreat a small office and then moved into the now old building that used to sit near Twinsburg Square. I used to reside in Macedonia and that is how I found out about Twinsburg Vet. I now live in North Royalton and am now married, that is when I bought my husband our first puppy! We tried a couple of Vet locations nearby and I immediately was not happy with any of them. I told my husband we need to go to Twinsburg Vet and to go back and see Dr Gregg who was at the old location and now the new larger Hospital and Pet Lodge. We now see Dr. Jeremy since Dr Gregg has since retired and he is wonderful. The most important thing to me is trust and that is critical to me. I know that the pricing is high and I am not sure what other locations charge. Again, I have been going here for almost 3 decades and I fully intend to stay with this business. When Dr Jeremy is off, we have seen Dr. Stacey, Dr Rachel and Dr. Jeff they all have been wonderful. I know my pets are in good hands, and it gives me so much less stress having to worry. Especially since my husband and I are fur baby parents. I am exceedingly grateful that I found them years ago!

Have been a client since Greg Lazanof opened his Veterinary business. That's a lot of years. And…read moremy Doggo is going for an appointment tomorrow.

I started bringing my Labrador as a puppy in 2015. They were there for him to the end. I can't say…read moreenough about the staff and Doctor Lindsey! Very professional and kind! My dog's end of life process was calm, dignified and easy. His life long care over the years exceptional.

10/10 would recommend! I ended up scheduling an appoinment for a stray around 1am (online) for…read morethat same morning to be seen. The woman at the front desk (Dahta I think) was welcoming and even introduced herself. We were immediately directed to an exam room with a fresh towel. Bith techs, Jackie and Rebecca, were nice to both me and the cat. Dr. Cromes was absolutely incredible- so kind to us, was very gentle with the cat, even remembered which churu flavor he liked when from the exam when it was time to give his shots. He got 2 toys to bring home which he loves. I really appreciated that the cost estimate was provided prior to the services so I knew exactly what I was paying for and how much it would be. I would absolutely recommend this practice to someone

I love Chagrin Animal Clinic and Dr Scaravelli, along with the rest of the staff. I have a…read moredaschund beagle mix and he's there regularly for nail clippings and check ups. The staff are so sweet, always say nice things about my dog, and take excellent care of him. Clearly they are incredibly knowledgeable and I fully trust my dog's health in their care. Facility is super clean, service is alway quick. I recommend Chagrin Animal Clinic to everyone I know.

I had the most bizarre experience recently with the Chagrin Animal Clinic. I'm wondering if anybody…read moreelse has had any issues with them? I had been going there for 10 years and never had any issues at all. Recently, I brought my dog in to have his nails Dremelled. When they brought him out, I noticed the nails on his hind feet had been clipped, and were sharp and rough. I asked them if they would go back and Dremel them a bit more so they would be smoother. (They said they had Dremelled them.) I was not rude in the slightest. When I went to pay my bill, the receptionist, Ali, had just come from the back and had clearly spoken with the young vet tech who was working with my dog. The receptionist had a huge chip on her shoulder and was beyond rude to me even to the point of flinging my credit card at me. Not only was she extremely rude, but they charged me again to Dremel my dog's nails, because she said it took additional time. I remained matter of fact, had no reaction other than to ask why I had to pay twice, and paid the bill. I was totally flabbergasted at what had just occurred. I didn't understand it. There was nothing I did whatsoever to provoke the nastiness and the attitude, except to ask them to Dremel the dogs nails a bit more so they were smooth. The next thing I know, I received a letter in the mail saying that we were no longer clients of the Chagrin Animal Clinic. I swear to G-d, I'm not exaggerating and I'm not making this up! I'm curious if others have had issues with the staff there. I'm also wondering if anybody out there knows the name or has any information about the corporation that bought the Chagrin Animal Clinic. I would like to let them know what happened. I had originally posted this on NextDoor and posted response I received after exchaging emails with Angela Deputy, the chief human resource officer there. But, due to length, I am not able to post that here. Bottom line, they investigated, but not much was done.

I am always on the look out for a vet that meets my needs, both on a pet care level and also on a…read morecustomer service level. I have found that it is difficult for vets to be able to do this at the same time, so I am willing to drive the extra miles to go to a good vet. This animal hospital is on richmond road, conveniently located near a few highways, so it is very accessible. The parking lot is decently sized, which is also a plus. The building is cozy, and make sure to call before going in to determine whether or not it is car-side service, but as for now it is not. The waiting room was fine, and social distancing is possible. The people at the desk are knowledge, quick and painless. I got taken to a room almost immediately and my cat, Lola, was seen almost immediately by the technician who was very nice and professional. Shortly after the doctor came in and was also professional and caring. She did end up taking Lola to the back room for some shots, but most everything was done in front of me, including Lola's temperature being taken, and an oral medication being given. The doctor was very helpful in scheduling a good time for a booster shot and urinalysis. The check out procedure was also very painless and quick. Overall, this is a great animal hospital to go to. They are organized, professional, helpful and quick. The best part about this vet is that there are 3 office cats, just chilling and interacting with the staff and clients.

This place is owned and operated by a private equity firm posing as a group of vet owned animal…read morehospitals. The care is fine, I guess, but it's gotten progressively more expensive over the years. This last month it took them 2 tries at the same test at $275 a pop to diagnose my dog with a UTI from an E-coli infection. Something about that didn't sit right so I started looking into them and learned Private equity firm Shore Capital took over in 2021. I see a connection. Private equity ownership doesn't make businesses better for the customer. Never has, never will. The one star rating really isn't as fair reflection of my service there. It's closer to 3, but I think a one star review reflects what should be the fair expectation of private equity owned businesses. I'm sure the "owner" will reply to this like they have to other recent one star reviews. I don't think that's a real dude. There's no vet there with that name. That's some AI bot with a picture of a handsome fellow and a dog and just shows how disingenuous the whole affair has become.

This is less of a hospital and probably more of a vaccine and teeth cleaning clinic I'm sure. Any…read morevet that turns away a dog standing in their waiting room gagging because a treat was stuck in his throat should just be called a clinic.. not an animal hospital. I'm on my way to leave a review for Greystone as well. Sagamore sent me and my choking dog there. They turned me away too.

Dr. Eve is wonderful with our small Yorkies! She is compassionate and very thorough. Shayne is an…read moreawesome vet tech. She took GREAT care of our babies when they went in for a teeth cleaning. She was extremely helpful and explained everything. I highly recommend SHAH!

Kind vet that has been there for years. Took my dog on an emergency basis. Only there in the…read moremorning. Glad I went back.

Dr price was awesome with our dog! He's a no nonsense personality type so If you need warm hugs…read morethen maybe this won't be the place for you BUUUT he's a good Dr and the prices are outstanding. Was going to a popular location in Willoughby paying 3x as much (zero exaggeration).