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    Aurora Tirecraft

    4.9 (8 reviews)
    Closed Closed

    Services - Aurora Tirecraft

    Oil changes

    Routine automotive maintenance

    Auto general diagnosis

    Aurora Tirecraft Photos

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    Mr. Lube

    Mr. Lube

    (18 reviews)

    One of wipers broke this moring, I drove int Mr Lube on Wellington and Leslie ( aurora) and…read moreireceived exellent service, my wiper was fixed by one of the empliyees ( Dhakahr) very quickly and they did not charge anything and gthis toexpress my gratidute John A.

    I am writing to formally submit a complaint regarding my experience at the Mr. Lube location in…read moreAurora, Ontario, on January 8, 2026. This incident involved a lack of professionalism, unethical behavior, and extremely poor customer service. I have been a Mr. Lube customer since purchasing my Volvo four years ago. On the day of the incident, I called the Aurora location specifically to confirm whether they had an original Volvo oil filter. I asked this question clearly and intentionally because I previously experienced a serious issue at another Mr. Lube location, where a generic, unbranded oil filter was installed, causing oil-related problems and requiring corrective service. The employee who answered my call at the Aurora location explicitly confirmed that they had the original Volvo oil filter. Prior to this call, I had contacted Mr. Lube locations in Newmarket and Mississauga, both of which honestly informed me that they did not have the Volvo filter. Based on the confirmation from the Aurora location, I drove over 30 kilometers to receive service. Once there, my vehicle was brought into the service bay, and the oil filter was removed. At that point, I exited my vehicle to personally inspect the replacement filter and confirmed that it was NOT a Volvo-branded filter, but a generic, unbranded one. I immediately informed the individual who appeared to be the manager that I did not accept this filter and reminded him that I had called in advance specifically to confirm the availability of the original Volvo filter. I explained that I had been misinformed and expressed my concern regarding the lack of ethics, professionalism, and respect for the customer--particularly given the distance I had traveled. Following this, the manager ordered me to return to my vehicle. I refused, clearly stating that I did not authorize the oil change and only wanted the original filter reinstalled so that my vehicle could be returned to its original condition. The manager then ordered me to leave the service area and go outside, despite the fact that it was approximately -5°C and raining. I refused again, as my sole concern was ensuring that my vehicle was returned to me in the same condition in which it arrived, especially since I no longer trusted the staff due to their unprofessional conduct. When I attempted to leave in my vehicle, I was not allowed to exit immediately. I observed someone working underneath my car without any explanation. This caused me significant concern and fear, as I did not know what was being done to my vehicle. Only after approximately three to four minutes was, I finally allowed to leave the premises. The behavior of the staff--particularly the manager--was authoritarian, disrespectful, and highly unprofessional. At no point was I treated with courtesy or provided with a clear explanation. The overall customer service was unacceptable. I consider this incident very serious and expect that appropriate action will be taken to address this matter and to prevent similar situations from occurring with other customers.

    Aurora Tirecraft - tires - Updated August 2026

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