It was very disappointing! We arrived at 8:00 pm and were told that the pool was closed. We had 5 very hot and sticky children. We were made to put a rather large damage deposit. When we were ready to leave the next day we were chased down by the room attendant accusing us of stealing a towel!! So they wanted us to pay for it. The amount they asked for they could have bought a whole set of them. It turned out that because we had booked two rooms the kids simply left a towel in the wrong room!! No tact! No smiles, certainly no apologies! Nothing. I'm Mexican and I always feel proud when I hear people say that Mexicans are so warm and friendly. Im happy to say the staff at Aurora resort do not represent our people. But they make us look bad. There are a lot of other more economical places to stay and with much friendlier staff. read more