When i had an issue the owner called and rectified the situation right away. She was very…read moreprofessional and eager to correct anything that went wrong. She clearly takes pride in her business

Came in for pedicures with my mother and sister this morning. As always, impressed with the…read morecleanliness of the spa and the attentiveness of the staff. Always such an enjoyable experience regardless of the service I book in for which is why I have continued to go here for the last 10 plus years. Thank you GT!

Great first experience here and with my service from Charity- very personable and professional -…read morequick and painless with a 4 day guarantee! Will be back for the same when recommend!

I am unfortunately no longer a fan of Waxon. I decided to get my eyebrows done here and regret it…read moredeeply. Not only did the girl who did my brows not listen to what I asked for at all, I now have these two red scabs under my eyebrows. I called the front desk and the lady at the front desk (who was lovely by the way and was clearly just trying to help), said it was likely because the wax they used was too hot and offered me an oil to put on my brows. The oil burned my eyebrows and I looked to see the ingredients and it has blood orange and grapefruit extract in it so no wonder it burns. I won't be coming back, I like my skin intact after an eyebrow wax, which is too bad because I liked Waxon. Pardon the terrible photo of me that I'm posting to show what the burn looks like.

Friendly staff, SO MANY TREATMENT OPTIONS! If you haven't tried before, I highly recommend you doread more

If you are AMAB and going here for laser facial hair removal, DONT. They are not knowledgeable in…read moretrans care. They use the same power laser and it is literally torture (if you are AFAB I'm sure it didn't hurt at all). I had two sessions, cried after both, and thought I would have to give up on this. The pain was so intense I can't overstate it. I do have coarse hair (and a lot of it) so maybe if you don't have much facial hair, but still. They are clearly tuned to the finer hair of AFAB, which is fine, but I had no idea this level of pain isn't normal. Go to a place that *has* electrolysis, but don't actually get electrolysis to start (one I switched to is Sunswirl in darmouth) they are much more medical and actually understand different hair types. Not only was the prep work more throughout (making sure it's shaved close enough, cleaned, etc) but the pain was actually tolerable. They will actually respond to how painful it is for you, and adjust. Oh ya, the price is also insane. The other place I'm at is *less* *without* any discount (less than dermaenvy's 50% discount for gender care) and they do also have some discount for gender care on packages of 3+

I too purchased a Dealfind coupon in 2010 for a mani/pedi/facial, I finally redeemed it last…read moreweekend. Wow - what a disappointment! I noticed that a few reviews down an employee there stated that someone's negative experience was not the norm...I beg to differ! I arrived there in time for my appointment and was provided a form to fill out before I was taken downstairs to have my treatments. I found it weird that the form did not ask me anything about my skin type, issues or the like - it was simply an address/contact form. Anyway... While there, I thought my manicure and pedicure were mediocre at best. It was only when I left that I realized what a terrible job was done to my nails. My fingers did not have polish on the entire nail - the sides were left bare. After my pedicure, while I was waiting to have my facial, there was so much moisturizer on my feet that the toe spacer slipped off taking a bunch of nail polish with it. The employee got mad at me for it - made some comment about how I shouldn't have moved, when I hadn't, I tried to explain to her what happened, but she didn't want to hear it. The entire time I was having my nails done, the aesthetician told me about how I could defraud my insurance company and how lots of times retailers will lie for you about what you get - designer sunglasses instead of prescription. Nice! No wonder my health insurance costs are so high. I was brought into another room to have my "personalized" facial. First off, she told me that some people like to talk thru that treatment, but that I should probably just stay quiet...trust me, after the insurance conversation I had no words. There was nothing personalized about that facial - noted by the pimples that started cropping up all over my face a few days later. She didn't even ask what type of skin I had, or if I had any issues. My skin is oily and can't take the heavy moisturizers, which she would have known if she'd bothered to ask. All in all, this was one of the worst experiences I've ever had at a spa - and I've had a few. I would never recommend this place to anyone. If you haven't cashed in your dealfind yet, don't bother - you'll be better off for it...unless of course you want tips on how to rip off Blue Cross.

It was self-pampering I could justify. Cas Spa tipped me into indulgence with its recent summer…read moresale, because at fifty dollars for a one hour massage, how could I not. The price had me a bit unsure on Cas' level of prestige, as I've never heard of spas offering such deals. Walking in and getting started, I admit there were a few bumpy transitions with customer service and getting me to my room, and the decor could've been a bit more luxurious as well. Although this was nothing to directly turn me off, and I had a great massage to relax and rejuvenate. Besides a variety of massage work, Cas also does hair, skin care, Botox, Dermal Fillers and facial resculpting, and all the standard aesthetic servings. As well, I noticed they carry some interesting lines of product, including one called Sparitual-- a vegan luxury line enhanced with calming or stimulating natural herbal aromas to bring out chakras and calm the spirit. I probably would pick another local spa ahead of Cas if it weren't for the deal. It was a fine experience, but I've experienced places of more atmospheric grandeur, and prefer all richness when Im going in for a bodily indulgence. That being said-- this was a great deal, and the massage left me feeling refreshed. Its a good spot to keep an eye on for specials, as they seem to carry a few.

I agree with what many others are saying here. Vitality is too expensive and not worth the results…read more First time I've ever seen absolutely zero results from IPL. Also, first time I paid that that much. I'd avoid this place. Meh.

I'm NOT going back again…read more I went to there in the early of this summer. I loved my new style of hair but the customer service need to fix. My total cost was almost $800 for two of us. I gave 20% chip for our staylists. By the way the lady in the front just told to me the amount of my service and flilpped a machine for a credit card. I have to asked her the reciept. I needed to know why my bill was so hight. When I made an appointment by phone, I got to told by someone said about $450 for two. It's more $350 then I expected. crazy!!! I couldn't check the details of my service at the salon. There were uncertain charges so I sent an email next day. Almost two months since I send it but no one reached me at all. Everytime a hair stylist does something and it will be charges, you should to explain the customer first. It is my choice to do or don't, not a hair stylist. I guess we were the first time being there. Terrible customer service and be awere hidden charges...