This hardware store almost always has what I need and it's easy to find. They have always been very helpful too - and it's right in the neighborhood no need to walk or subway over to those big chain stores. read more

The rudest most unfriendly people I have ever dealt with. Told me the wrong size screw and then wouldn't take it back. Don't bring them any business. I definitely won't read more

I like this place. The guys who work there are so helpful and not just trying to make a buck. I got a tiny screw stuck in the wrong hole in my laptop. I couldn't get it out. So I went in here and asked if I could borrow a magnet (no sense in buying one for this one task). They didn't blink and handed me a magnet-on-the-end-of-a-screwdriver thingamajig. I tried, but couldn't get the screw out. The guy up front gave it a shot, spent 5-10 minutes on it, finally go it. No charge. Today I'm looking for a good programmable thermostat for my house. I called them up just now, asked what they had. They told me the make and model of the two they carry. "So you can look it up if you want to," the guy said. So cool! (I called W R Harware on Manhattan after that and the woman who answered told me she had three but was too busy to find out the brand names.) UPDATE: I bought the thermostat from them for $50, but then discovered the list price, not the discount price (according to Amazon) is $32. I'm willing to pay a little more to give my business to a local shop, but that's excessive. Disappointing. read more

This place is great. Every time I go, they help me out, sometimes even directing me to a cheaper option if they think it will serve me better. Wonderful little neighborhood store. read more

I broke my key in two, and these guys made a copy within no time. It worked perfectly with the first attempt - and that from a broken key!!!! I also picked up some tools. I'd definitely go there again. read more

I love these guys. I see some seriously mixed ratings in here, but I have been in this store 2 dozen times for 2 dozen different needs and every time I get great service, friendly, funny. I even made a return once without a receipt and they didn't ask a question whatsoever. They're good dudes. Love having em in my neighborhood. read more

Great selection of hardware for most projects around the house. Service was always good and guys working there are always helpful.

The service here is terrible. This morning I went to make a purchase and my $10 was not accepted because it was an older bill and the man at the counter wasn't sure it was real. (It was. The bank accepted it.) Later, I came back with a credit card. I purchased a flower pot, unsure if it was the correct size, so I asked the man at the counter if I would be able to exchange it. He said yes. It turned out the pot was the wrong size, so when I came back to exchange it, I brought back my receipt and credit card. The man at the counter would not accept my card for the exchange because THE DIFFERENCE was only $3, and they have a $10 credit card minimum. I told the man to add an extra dollar to the card to pay the fee (fees are usually why small businesses have a credit minimum policy, right?). He said, 'No, this is a company policy that cannot be changed.' I said, 'but this is an exchange. The total exceeds $10.' He wouldn't budge. I asked to speak to a supervisor, and he said that he was the manager. l was forced to leave without making my exchange. Anyone who chooses "rules" without regard to the situation is someone I prefer not to do business with. I understand that this is a hardware store, and you'll go wherever is convenient, but I recommend these places instead: Crest: http://www.yelp.com/biz/crest-true-value-hardware-and-urban-garden-center-brooklyn B & G: http://www.yelp.com/biz/b-and-g-hardware-brooklyn#query:hardware Great Century: http://www.yelp.com/biz/great-century-brooklyn#query:hardware read more

I love buying in this store. The staff is very friendly and they take the time explaining to me how I can replace parts and fix things by myself. They don't try to sell me things I don't need. Their prices are very good too. read more

They almost always have what I need so I dont gave to trekbto Manhattan for supplies! I ho here for citronella candkes, tarps, summer stuff as well as staples like lightbulbs. read more

Excellent service, very helpful - After i felt to find what I was looking for at Crest Hardware, Aurora had everything. He suggested ways to get my job done cheaper. Highly recommended read more

Efficient, fair prices and helpful advice shared in as few words as possible. Highly recommended for N Williamsburg residents.

First, I called to see if they had the particular tool that I needed. The man at the other end of the phone said "yes." So, I walked over, and asked where it was. The usual salesman (the young guy) wasn't there. The "salesman" pointed to the area with the tools, and sure enough, the one that I had inquired about wasn't there. One old guy asked the other old guy in a foreign language where the tool was that I was looking for. He pointed. Still, it wasn't there. Then he proceeded to tell me that what I was looking for wasn't what I asked him for over the phone, but he had other kinds of tools that would also work. Well, I know what will work, and I knew specifically what I needed. This was a waste of time and very frustrating. I told him that I always shop there, and always buy my tools and accessories there, but now I won't shop there anymore. He said that was fine. Nice attitude and way to (not) hep a customer. They're not the only game in town. read more

Great people. Alex and his father (the old man with grey hair and glasses that claims to be a simple employee when you try to negotiate prices, claiming his boss won't let him, but he is the main owner), Red, Shawn (who's nemesis is an Ukbek named Sputnick), and the rest of the crew know their stuff and don't try to sell you crap you don't need. If they don't know an answer they are honest and say, "I don't know." They will even send you to a competitor. That is what every family owned business should operate like. Their place is small so their selection isn't crazy but it is still effective. The only two sections that need some upgrades in stock are electric and plumbing. Prices are fair enough for the neighborhood, quality of items is fine. Store hours are perfect for real life needs. Their locksmith knowledge and skills are great and their keys are not the cheap kind that break in your lock like 11211 and the other places. Supporting this business is something one can do with a smile. read more