Most of my experiences here are decent. Today i went there with my mom and the lady in front of me got the last regular pretzel bites. i asked the Employee if they had anymore and she said no. (i've seen them make more when they run out, i've waited before) but i got something else. as my mom is paying the guy behind asked "how are you today?" the worker didn't even acknowledge him and said "what do you want?" he then asked the same question as i did & the employee said she can't make anymore. there was a container of regular bites in the back of the heater so he asked "can i have those?" and she proceeded to say "No, i can't sell you those" i was baffled. the poor guy was diabetic and couldn't have the cinnamon bites. i've worked in customer service and never have i treated my customers like this. Auntie Anne's in the valley mall is still open solely because their pretzels are good. their employees at the register are rude and don't have good customer service training apparently. it's not hard to be nice. this employee looked miserable, didn't even smile. i will not return. read more