I had "free guacamole" on my app for my birthday. I go to this location and they would only give me a side of guacamole, the app doesn't say "side" it says free guacamole!! The asshole manager refused and would only give it to me on the side, which we all know is a HELL of a lot less than the portion you'd get on a bowl. I hate this greedy ass corporation!! All chipotle does is raise their prices for less product!!! read more

Chipotle Mexican Grill - Doesn't say side of free guac does it?!! - Mexican Near Me - Hagerstown, Maryland

First all employees are rude, impatient and seem to intentionally give you less and rush you no matter how nice and caring you try to be with them even when it's not busy. Chipotle claims they are increasing portion sizes. If so, do not expect it at this location when it comes to meat. They will charge you double meat for more than a tiny half scoop. There are many times the meat is old or almost out and no one is cooking any more and other times they don't even have chips made and have to make more and I'm not talking before closing. If you get it delivered, God help you. It's even worse and you just paid A LOT more. This location is terrible and would avoid! read more

Excellent. Didn't charge me for Chips and Queso and LOADED my burrito with steak. If you're gonna go to a on your way home Chipotle go here. Generous souls. read more

The food is the usual chipotle the staff was great except the manager. He was being rude to other members of the crew during a rushed lunch.

Serving sizes are reducing every time I go. Don't raise prices and lower portions at the same time.

Wouldn't even give it one star. Service was terrible, portions pathetic and the cashier acted like they were doing me a favor. The restaurant looked like it hadn't been cleaned all day. Never again! read more

They were out of sour cream. Come on!!! Odd man walking around in the eating area for a long time didn't order food. Just concerned. read more

Chipotle Mexican Grill - Mexican Near Me - Hagerstown, Maryland

Food is good and fresh. I place a mobile order and it was ready to pick up at the selected time. Everything is hot and tasty. One complaint is the recycled bowls for the burrito bowl. They get very soft and can collapse. Also I on this particular visit there was a thick slice of the lettuce core in my bowl. I do also wish they would turn the music down some as it's so loud that it is hard to hear the person sitting next to you. read more

Chipotle Mexican Grill - Burrito bowl... very tasty except for the core of the lettuce - Mexican Near Me - Hagerstown, Maryland

I understand that this pandemic is a stressful time, however this spot had horrible customer service. Ordering corn tortilla tacos (due to a food allergy) ended up in them to fulfill an order incorrectly (gave one corn tortilla and two flour tortillas which cross-contaminated the food). When pointing out the mistake, I was met with a hostile employee who said they couldn't anything about it. Another employee said they could make a bowl, but the rude employee said they can only do that if she takes away the tacos. When I asked for guacamole, she made a huge deal about getting it, and I mentioned that they had bad customer service. I love Chipotle, but just not this location. read more

chipotle use to be one of favorite "fast food" places but here the last year or so they are definitely now on the lower end of my list of things to eat just due to the fact that's customer service sucks in store anymore everyone is rude and acts like they'd rather be anywhere but there which I could tolerate if the food didn't suck as well the bowls are suppose to be at least warm when you get them however ever single time without fail my bowl is cold so clearly there food is sitting entirely to long of the cheese goes on an doesn't start to melt your meat an rice is to COLD and has been sitting to LONG ! The store is usually pretty clean for how many people go there daily so that's a plus but overall they can do way better they have in the past. read more

There was a green spider in my food and they refused to give me my money back. I recommend to go to a different location for chipotle.

Larger sized footprint at this Chipotle, which is good because there was a decent queue of customers coming in for their fix. The line moved at a reasonable pace, considering that they had to restock the chicken three times. My burrito bowl was great. Nicely loaded with chicken (perhaps that's why they kept running out?), soft rice and rich beans. I understand why Chipotle has such a crowd. It's worth it. read more

Chipotle Mexican Grill - Chipotle in Hagerstown - Mexican Near Me - Hagerstown, Maryland

Portions are small, double meat portions are a joke and the workers were rude. Don't waste your time or money. I'd give zero stars if that were an option. Remembered why we haven't been there in over a year. read more

The food at this restaurant is top-notch, and the associates are friendly and helpful.

I ordered from the chipotle in Hagerstown, MD using DoorDash and my food was a mess. I called the dasher and told her to let her know that the food was poorly served and looks like someone has eaten half of it. she was friendly and kind enough to say she never opened the bag and even call DoorDash for me but unfortunately they never give me my full credit instead, I was given $7 out of $18.35. I think the problem was from the restaurant. I ordered the chicken bowl with chips. I don't know how to add pictures read more

I should have read the Yelp reviews BEFORE placing my online order. When I got here to ask about my order they mentioned that they had barely started working on the 6:15 orders and the time was 6:40p. What's the point of online order perks if your wait time is the same as standing in line or worse! read more

Chipotle Mexican Grill - Super packed don't EVER do online just come inside and creat your order instead. They have no priority for online clientele! - Mexican Near Me - Hagerstown, Maryland

Quick with serving, fresh food, big portion... idk why it has such a low rating. Place is always pack with people, which is the reason why I tried this place even with the low rating. Glad I did read more

December 18,2021 placed an online order for this location. When I arrived an employee who was just eating at a table came to ask me if I placed an order then asked me my name she looked at the bags that was in the online ordering area and proceeds to do other shit so another employee asks me my name gives me my bag, once to my car I noticed they gave me the wrong taco shells ( was for my daughter who didn't mind) so overall this place sucks, nasty inside, employee that was eating didn't wash her hands but want to help someone. read more

Poor service especially the first girl who asked your order she's lights skin have tattoo on arm with two big black earring, she have bad attitude She kept dropping and tossing the food if somebody asked her little bit favor read more

Chipotle Mexican Grill - Mexican Near Me - Hagerstown, Maryland

I always order in the app and have it delivered. It's always good, warm never cold. I love how on the app you can get 3 items thins extra with no extra charge, I.e; extra cheese or sour cream and no extra charge. read more

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I have come to the decision that it's just not worth giving chances anymore. The past several times getting my crave on I end up basically having a soft taco with lettuce and sour cream and cheese with maybe a teaspoon of meat. I refuse to pay what I do for what I'm served. Once in a while I'll let it slide but every time no. Chipotle needs to step up their portion control. Customers leaving hungry is a problem. read more

Hmmmm. Where do I begin. We ordered pick up through door dash. Door dash is not supposed to open the bags that are sealed. Quality control should be handled at Chipotle. We were missing a pineapple orange drink, apple juice for the kids meal, the fruit for the kids meal, and the chips that were supposed to be part of the chips and queso combo. Does chipotle do this on purpose to save a buck? Hoping you won't come back to get the items they didn't provide you. No one cares anymore. read more

They do online ordering and maybe that works, but it creates huge issues if you go into the shop. We waited 15 minutes to move 2 spaces closer to the service line. The problem appears to be that they fill online orders while ignoring the people waiting in line. Several times they brought over more online orders and handed them to the person right in front of me and he made those orders before looking up for the next person in line. Probably the worst service in any Chipotle in the country. When we got food it was fine, standard Chipotle except that the little tray of corn was empty and the guy couldn't be bothered to get more even though we asked. He just scraped out what was in there and passed it on. We got around that by ordering some corn on the side. I would say the big issue is poor management, they are left with no plan and roll forward. Just really, really slowly. read more

Thank you for sending my kid rotten fruit and for failing to fold a burrito once again. Good lookin out guys. read more

Chipotle Mexican Grill - Mexican Near Me - Hagerstown, Maryland

I don't understand how at 10:47am, your pollo asado is old, it was clearly old, even the person making my bowl kept looking at it like it was wrong. read more

This location is extremely inconsistent. I always put in a mobile order and if the restaurant is busy my order is NEVER ready by the promised time. I've complained about this multiple times... the whole point of mobile order is to avoid having to sit down and wait but they just don't seem to grasp this concept. The food is always so sloppy and hardly ever any meat. Unfortunately this is the only one in the Hagerstown area so I am forced to continue to go here but it's the worst location. So many complaints but today my brother and I found MULTIPLE pieces of plastic in our food that we were chewing up. Completely unacceptable. read more

Chipotle Mexican Grill - Plastic we found before throwing the rest out - Mexican Near Me - Hagerstown, Maryland

Absolutely terrible service. Have ordered door dash from here 3 times, they have never gotten it right. They also act as if they have something better to do when you're there in person. When you call to try to resolve the issue, they hang up or take the phone off the hook. This place is terrible. read more

The customers that come into this store are [Atrocious.] Sooo many rude, disrespectful, entitled, gross, mannerless, psychotic customers [ALL THE TIME.] It's really a wonder how the employees don't just throw the food at some of you dogs, the way you talk to them & treat them. THERES SO MANY OF YOU THAT ACT LIKE THIS. IT'S REALLY BAFFLING AND SAD! A LOT OF YOU JUST NEED TO GROW UP. SMH - then y'all jump on here to write complaints. So many of you talk crap to the employees and talk DOWN TO THEM, and then expect them to kiss your butts in return... you all have serious issues. That's not how you treat people. Y'all talk all this crap but definitely wouldn't be able to turn around and do their job, especially in the condition y'all put them through! - - - ALL YOU GROSS, BIG OL' BRATS OUT THERE: GO HOME, STAY HOME, AND COOK YOUR OWN MEXICAN FOOD YOU BUMS!! read more

I came through town to take some food back to my hometown. I asked how it could be to pack it separately for travel, woman (in her 40-50's) said, 'just like we serve it' So I got 4 things, ALL was packed together for the long ride home! (I did get the 2nd woman (in her 50's) to scoop up the sour cream & guac separately. I also felt that the portion size was smaller than usual for a Chipotle restaurant. The burrito I ordered was very very small, AND I had ordered it with DOUBLE meat!! Not sure I'll bother going back to get food to bring back home again. Very unfortunate. read more

Arrived at 7:02 to pick up our 7pm online take out order. The restaurant was probably at full capacity, even though no tables were occupied. About 25 people were waiting for pick up orders, trying to distance as much as possible. Somewhere, through a small window and around the corner, someone was yelling out names that no one could understand. No one knew whether to wait or go up to the window and no employee or manager was in sight. Waited 25 minutes with less than ideal distancing, then got close enough to hear my name finally called. All it would have taken is a reasonably competent and present manager to organize the crowd. The employees were way behind, but doing their best to try to keep up. Another solution would be to not accept more orders than are possible. read more

I understand being busy, but I placed my mobile order and the food was supposed to be done at 7:20. I did not get it until 8:25 . There was zero communication and the people who came with me and stayed in line got their food before me. I will not ever place a mobile order here again. The manager was super nice though and fixed the problem right away read more

When a vegetarian orders a veggie burrito & finds it contains chicken... Either the staff are being disrectful to people's beliefs or they don't take enough care with their food. When it is brought to their attention, an apology is the least one could expect. A shrug is not an apology. If you have a allergy you could be playing with your health/life by eating here. AVOID! read more

Ordered 3 items. Arrived to pickup and was not ready until 15 minutes past order requested time. Chips were missing, realized that before I left. Got home, bowl was not what I ordered, and the one of the 3 quesadilla sides were missing. Took it back to the store, and they re-made my order. Get home this time and all 3 of the quesadilla sides are missing. This store lacks any kind of organization and management. What a complete disaster. read more

Ordered online and the cashier told my order wasnt ready, which was fine as I was early. However, they neglected to tell me and 3 other people there was a special pick up window and we all ended up with cold food as it sat for awhile until someone finally mentioned the window. The window is tucked around the corner, against a wall you can't see unless you want into the side part of the seating area with no signage. read more

This is such a weird Chipotle; I think I'm finally done giving the location chances. During visits over the past 3 years, they have done all of the following multiple times: 1) run out of lettuce 2) had filthy restrooms 3) closed early They are also unbelievably slow, and the few times I tried to order with the app, the wait time was in excess of 90 minutes (!) read more

I ordered 2 bowls (double steak w/works & veggie w/extra rice), both were barely half full, even the EXTRA RICE veggie bowl! The lid was squeaky clean! I've ordered through the app from Laurel, Rockville, Frederick & my fave Hagerstown Garland Groh location and never have I received such an empty bowl. I feel I should be refunded the extra steak cost, but I'll keep going to Garland until the Dual Hwy location gets their act together! So disappointed.... read more

Fresh, REAL no chemicals in my food! This is why I go to Chipotle if I am looking for healthy food fairly quick. The location is very conveniently located right off Interstate 81 near several other traditional strip mall stores. The food isn't very consistent because it is FRESH. I think most people are so used to the prepackaged preprocessed food served in most chain restaurants that they don't realize if humans prep and portion then its going to be different every time!! Although a little different each time I have never been disappointed. Also, I LOVE HOT wings but am not a huge spicy food fan. Their "mild" can be really spicy and other times just the wonderful mild heat that I enjoy. Chalk it up to humans prepping and go with it. I always enjoy a bowl and usually can't finish the portion. They do go a little light on the meat but then your not there for a bowl full of animal? Are you? I have never been on the other end of a stingy hand, spoonfuls of delicious fresh salsa, guacamole, lettuce, beans and rice. It is a bit much $1.50 for guacamole but YUMMO I feel its worth it. Little stingy on the tiny cup of salsa with your chips. There is a tiny patio outside with 2 or 3 tables overlooking the parking lot area, which is a great spot for eating in the great outdoors. It doesn't have a view but you can at least enjoy being outside. The indoor dining feels small. There are 2 main dining areas split by the condiments bar, and some bar stool seating along the windows by the side wall of the restaurant. Cleanliness is very well maintained at Chipotle, never a messy floor or dirty table have I seen. Go there...you'll like it! read more

Chipotle Mexican Grill - Menu #2 - Mexican Near Me - Hagerstown, Maryland

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I ordered a Keto Bowl online and this is what was delivered. I called and the manager said if I brought it back they would correct it...uhmmm..you have items delivered for a reason. I will never order from there again. read more

Chipotle Mexican Grill - KETO BOWL - Mexican Near Me - Hagerstown, Maryland

This poor Chipotle location is so overwhelmed with customers, but they work as fast as they can to serve everyone. Hagerstown needs more chipotle locations to handle to customers. Frederick has three restaurants now and they help with the volume of customers. This location tries its hardest but is always struggling to keep up. I have changed my earlier review, understanding more that they gave to many customers and need another restaurant in the area. Chipotle - get Hagerstown another restaurant to keep your customers happy. read more

It was amazing best! Best chipotle I ever had! Give this man's Milot a raise. He's the best employee chipotle has ever had!