My friend and I came by this Auntie Anne's on a Sunday afternoon. The employee working the register was very sweet and nice. They were out of one of the dips, so we got the mini dogs, which were still really good. The only thing that was weird about this location is that it had a belt barrier around it to help form a line, but there isn't an opening to exit from after you order, you have to walk all the way back through the line to get out. read more

Auntie Anne's - Pretzels Near Me - Charleston, South Carolina

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Terrible experience! My coupon code would not work the cashier said she couldn't do anything about it. When I asked if a manager could assist with the issue she responded that they couldn't help either and when I assisted to please speak with the manager the cashier told me to go away and get out of her face. When the manager finally came over she never apologized to me when I told her what her employee said to me as a customer. I left being over charged and disappointed and disrespected as a person and a customer. read more

Great food, great service !!!! Favorite place to stop for a good snack ............!!!!!!!!!!!!

I waited in line behind seven people and ordered a cup of salt pretzels, a cup of cinnamon pretzels, and a drink. The cashier rung me up for those things then told me she didn't have any salt ready and asked me if I wanted two cinnamon or a cinnamon and a plain unsalted pretzel. I told her it was just for me, and I wanted both flavors and didn't need two cinnamon and asked to refund the salt pretzels they didn't have. She offers to put salt on the already made plain pretzel. I told her that really didn't sound good and asked to have a refund for only the salt and still get the cinnamon. She told me I would have to wait fifteen minutes and having sold me something she didn't have. Again, I asked for the refund for just the one item and to receive the item they did have. She calls the manager over who starts yelling in Chinese about the situation, gesturing to the line forming behind me and then gesturing to the warming station as if I personally should've known better to have not ordered a salt pretzel. The cashier is doing her best to translate, but the manager is getting louder and more aggressive. I explained again I would only like a refund for the product I ordered that they do not have. It was an enormous issue. At that point, I was ready to ask for the entire purchase refunded as the interaction was so unpleasant, and no kind of pretzels were worth the way I was being treated, by someone I was paying much less. Then, the manager apparently finally said the cashier she would get it for me in six minutes. I waited and hoped they wouldn't spit in my food. After several minutes, the manager presents my pretzels to me with a very insincere, forced smile, throws my receipt in the trash without offering it to me, and then walks away before I have a chance to ask about my drink that I had already ordered. I have to wait to catch anybody's attention to ask for my soda, and she pulls my receipt out of the trash to make sure and then fakes another forced smile and gets it for me without washing her hands or changing her gloves after digging in the trash. read more

Northwoods MALL auntie Annie's has phenomenal service LIY is Super Sweet just like her Prezel Super nice asian lady!!!! read more

This was the WORST customer service I've ever encountered!! They was Terrible ! the lady who worked there was very rude the store was not sanitary at all. The store manager walked away in the middle of my order and did not care to listen nor give me what I tried to order. I would NEVER recommend anyone to do business with this location!! OVERALL TERRIBLE -5 STARS! read more

Worst service ever stood in line for 30 min just to get to the register and be told the the register is closed and have to go to the back of the line! read more

I walk by this place every time I come to Northwoods and I rarely stop but on this day, I had two starving teenagers in tow who were eager to send out pics of their food over social media (where do they get that from?!)...so we stopped and were quickly told that everything was buy 2 get one free...which means I got to eat some delicious cinnamon sugar pretzel bites for free. The pretzels were ready to go as soon as we ordered, hot and incredibly filling. I took half of my cup home and ate it later that night (tasted great microwaved). The employees were friendly and it's an inexpensive treat while shopping - will definitely stop again next time we're at the mall! read more

The products are amazing, addictive and DELICIOUS! friendly staff. quiet, NICE place I wish had been around when I was young. I wish they would expand to outside the mall and closer. read more

Customer service was awful. We came an hour and a half before closing and the woman working the stand told us all they had was cinnamon sugar bites because they were ready to go home. She then told us if we came early, they would have more available and that they only make a few batches of their other things. Extremely disappointed. My partner is type 1 diabetic and was running low so we bought anyway. read more

Terribly managed. Drove 30 min because this is the only location near us. They open at 11 am, we arrived at 11:45 am, and they only had pretzel bites. The rest were "display" pretzels. I asked the girl at the register when they would have the salted pretzels and she said they wouldn't. I said you only make them at 11 am and not again the rest of the day? She shrugged. I said can you ask when you'll be getting more. The manager said "30 minutes." We walked the mall for 30 min and then went back. A new girl was at the register. I asked "do you know how much longer for the salted pretzels to come out? We were here 30 min ago and she said it'd be 30 min" the girl turned to the manager and asked, and the manager again said 30 min. The girl said she was told that before. The manager asked if we prepaid for the pretzel, only then would she have made it to order. WILD. They have 30 pretzel bite containers, and no unsalted/salted pretzels. Not good business. You should give your customers options like the menu has and not mislead customers. The pretzels are cheaper than pretzel bites. Not by much. But it makes you wonder, is that why you only sell the bites at both stands? read more

I lurve Auntie Anne's. The smell permeating through the mall always tempts me and I usually resist, but New Year's shopping had me over-people-ed and I gave it. #NOREGRETS There was a crowd at the register and it seemed overly complicated for them to pay, but eventually I was able to pay and blissfully enjoy my super healthy carb and gluten delight. read more

do not order from the app I made a purchase from the app was sent an email to go pick up my order the lady at the store said they never received my ticket order I showed them the email receipt that I paid for and they still wouldn't give it to me and I emailed the the app about this several times just to be ignored read more

Bad customer service at the Northwoods location and they are always out of the mini pretzel dogs. Never fails, I've been there three times and they were out. When asked if they will make more, they say that they won't. Ive address this with the owner who promised that he would address these issue and hope that I would try them once more. I did and the problems still exist. I won't return again! read more

The hot fresh pretzel really hit the spot while shopping the other day. Very clean and friendly at the counter.

Always good fresh made pretzels, friendly staff and clean restaurant, love this Auntie Anne's location

As much as I love fresh pretzels, their customer service could use some work. I hadn't even finished trying to order when the cashier interrupted and completed it, along with stating my total. I was planning on ordering more, but wasn't even allowed to finish talking. I won't be buying pretzels from the mall again. read more

I frequently visit Auntie Anne's Pretzels on the weekends with my children. Every visit is always a pleasant one and more. The employees are helpful and energetic, and the food is always freshly baked. I have never personally experienced any problems when visiting this establishment. I would recommend these pretzels to anyone, and I gurantee you'll LOVE it!! Not to mention be back for more. read more