Mark and the team at Prime were fantastic throughout the homebuying process. My 2nd deal was a…read morecomplicated and long short sale and Mark was highly effective throughout the entire process. Easily reached, direct and clear communication, timely, accurate, and informative are all apt descriptions of my experience. Mark was able to take very aggressive timelines imposed by the sellers lenders and guide us to a fully funded closing in less than 30 days! Very impressed with the service and successful closure. Thanks Mark and Team!

I worked directly with Mark Raskin as a first-time homebuyer, and unfortunately my experience was…read morevery disappointing. The most frustrating part was not my credit score itself, but the lack of proactive guidance. Before my mortgage application, I believed my credit score was much higher than it actually was. Once my credit was pulled, it became clear that there was a significant gap between my expectations and reality. However, I was never proactively informed about the situation, its impact on my mortgage options, or potential remedies that might have been available. I later learned about rapid rescore through my own research rather than from my lender. Given my credit profile, this was something I believe should at least have been discussed. Instead, I remained unaware of important information that could have affected my decisions during a very time-sensitive period. When I later reached out with questions, I did not feel supported or educated as a first-time borrower. Conversations often felt rushed and dismissive, and I was repeatedly told that I could simply refinance later. While refinancing may be an option in the future, it is not free, effortless, or a substitute for helping borrowers understand all available options before closing. As a first-time homebuyer, I expected more proactive communication, guidance, and attention to detail. Unfortunately, that was not my experience.

This is in regards to your Canton Branch. Monica is a horrible Loan Officer. She never returns…read morephone calls totally messed up loan, failed to meet promised dates and was a nightmare to deal with when you could get in touch with her, which was never easy. I bought my house 4 years ago and gave a horrible review and said I would never use the company and she was the worst. Since that time she has been on a harassment campaign to harass me with phone calls, text and emails. I have blocked her number, I call the office over four times complaining and and she still four years later is still calling me with ignorant messages, knowing the sound of her voice is like fingernails on a chalkboard. Today she left another message calling from an unknown number so I can't block it. Today after several calls and attempts to find her boss I got in touch with a Compliance Officer who said she could stop this. I am planning on sending a Cease and Desist Letter and then filing a restraining order on the company, if I get one more call. I would use the Gov before this company, and if you knew how I feel about the Gov you would understand how bad they must be. Do NOT give them your email or phone number, when you need them and trying for a loan they never call and act like they don't know you, if you give them a bad eval and review then they put you on a harass list and won't stop calling.

If I could give zero stars, I would. On 02/19, I received a call from someone saying that my SSN…read morewas being used to open an account and apply for a loan with Navy FCU at this location. I have never been a member of Navy FUCU. So I immediately went to that location. I was greeted by Selina- I may be off, but her name started with an S. I told her the situation, and I have been a Fraud Investigator for over 10 years. I thought I was being proactive, so the fraud department can be contacted because Navy may be a part of a new fraud ring. She was so rude to me. As I was explaing she told me she can not release any information because I am not a member. I was explaining that, but my SSN is compromised, so all accounts need to be closed, and a fraud investigation needs to be started, and I have all the information from the number that called me, so skip tracing and investigations can be done. But, she refused to take any information. So, I left and went to the Mesquite location, and I was treated even worse. They refused to hear me out. So, if a fraud ring starts with Navy FCU soon and its members are affected, I tried to let them know. I will not recommend a Credit Union like this that does not care or attempt to care about possible fraud that can cause the company a major loss. And I did take all measures to protect my information freeze, placed and fraud alerts placed on all credit bureaus.

Love this credit union! You are treated like a person and not a number. EVERYONE who works there…read morehas been very kind and courteous. Also very helpful when I've had questions. If they didn't know the answer,they went and found someone who did. They get ten stars from me!

Really they deserve zero stars...communication from them was terrible we got attitude when they…read morewould actually answer our calls. Carmen and Ana were the names of the people we dealt with they made this whole process even more stressful than it already is I definitely would not recommend them.

Full Disclosure- My husband and I were approved and closed our loan with Rowlett Mortgage, our…read moreexperience throughout the process is the basis of my review. Applying was easy, things seemed to be going fine at first when we had an accepted offer on the property is when things got tricky. The staff at Rowlett was completely unprofessional and rude and they lacked basic communication skills. We reached out to clarify certain details on our application, and many times had to ask the same question several times before receiving a response. Many times we emailed the office with no response until getting our realtor involved or making several phone calls. Katherine seemed to always blame the Customer for the shortcomings of her company, absolutely horrible customer service. In the final week of closing, it was discovered that Rowlett had made an oversight on our application and almost caused our entire application to fall through which had nothing to do with us or the seller, her company just failed to read the original listing and documents attached! At this point, we were ready to bail from her company but we only had about 5 days before we had to be out of our current residence so we hesitantly continued on. Finally, our realtor and the seller's agent got involved and demanded the file be closed and our loan closed 4 days later. Overall, I do not recommend this company, the owner herself does not appreciate the business of her Customers, and her staff follows her lead. Katherine has a history of blaming the Customer for their bad experience, which is completely unprofessional. When buying a home, especially as a first-time homebuyer, it's important to find a lender who is understanding, communicates well, and appreciates their customer, Rowlett does not meet these characteristics.

Woodforest National Bank is not only a good bank. They have…read moregreat customer service. I came in 5mins after closing and the Bank manager Toni stayed late with an employee Mrs. Grisselle both of the ladies help me open a new account and showed kindness& patience the entire time very professional. Thanks Ladies!!!!

I hate to give so few stars to a branch of a bank I have used for years, and I am not really sure…read morethe lack of stars can be attributed to this branch as much as the corporate customer service, but here goes. I deposit between 1 and 2 hundred thousand dollars in my accounts here per year and things go pretty well. But last month, I opened an account for my granddaughter who is in college. I was tired of her overdrawing the lowest limit credit card I have. I was assured by the rep who opened this account that it was impossible for her to overdraw it. Well guess what, she managed to do it the very first week. Was only a little over a dollar, but an overdraft is an overdraft is an overdraft. The transaction should have been refused. Thank goodness I caught it in time to xfer money. I cannot even set her up with alerts because her number is not tied to my account (her parents do not want that association), so she spends $1.50 to check her balance when what should really happen is that THEY DO WHAT THEY SAY and thwart any attempt to overdraw. I have written numerous complaints to the customer service department and have to date received ZERO answers. So, if you want customer service from your bank, do business elsewhere because these clowns do not answer a simple online query if they do not feel like it.

Chase was by far THE best mortgage lender/originator we have come across! He was always within…read morereach, always kept us posted on any news or any additional paperwork we needed and literally championed us the entire way even securing our original close date when an unexpected issue arose. Very friendly, honest person who answered all our questions and always made us feel comfortable through out the process. Would recommend him a million times over!

My wife and I used Chase Harmon at Willow Bend Mortgage for our recent home purchase and we can't…read moresay enough great things about him! From our first conversation with Chase, he made us feel comfortable, not only with him, but with the loan securing process. He was very engaging, energetic, transparent and professional. Chase is a skilled communicator, who kept us informed at all times during the process. After comparing rates from other lenders, Chase was able to get us the best rate, as well as some unexpected lender incentives. Oh, and Chase attended our documents signing on our closing day... we've never experienced that before! My wife and I highly recommend Chase Harmon! We not only found a reputable lender, we gained a wonderful friend. THANK YOU, Chase!

TLDR: The Tuttle Group utterly astounded us with an effortless, friendly, speedy, and (believe it…read moreor not) FUN refinance as self-employed individuals when no one else wanted to help. We decided to refinance our home to make some improvements and clear out some high-interest debt. We assumed (erroneously) that our credit union, which had held the current mortgage for 15 years plus our bank accounts and car notes, and a flawless history of payments with them, would have no trouble refinancing us, even though we are now self-employed, and making 3x what we made when they initially approved us. ***WRONG!!!*** After literally MONTHS of asking for documents, changing rates, long delays waiting for info from underwriting, and unanswered questions, we finally abandoned them in search of unconventional financing routes. We looked specifically for brokers in the area who specialize in self-employed people, and found a few. Some seemed a bit "green," some sounded less than friendly or just weren't interested in a smaller refi. But Tatiana with the Tuttle Group was super friendly when she reached out, and helped us arrange a video consultation with Andy Tuttle, the wizard of the Tuttle Group. During the 30 minutes that Andy spoke with us, it was like a crash course in financial planning. Everything he said made so much sense, and we learned more about mortgage refinancing than MONTHS of online research and questions we had asked to our credit union. Andy was up-front and told us that our best option might, indeed, be to go with the offer our credit union had finally extended, and that he might not be able to beat it. Still, he took the time to explain how refinancing in this "terrible Fed-rate" era could be financially advantageous to us, and told us to check once more with our credit union to see their final terms and if they were still locked in. I was astounded that he would take that kind of time to talk to a customer he likely wouldn't get any money from. We decided to proceed with the Tuttle Group, even if they couldn't offer us a better rate, simply because it was a PLEASURE dealing with them, they treated us like family, and everything Andy said made such good sense. Throughout the 2-ish weeks that ensued, their awesome mortgage gal Annie checked in with us regularly to make sure all our questions were answered. They seemingly required FAR less documentation than anyone else. But their stated tactic was to present a perfect, iron-clad package to underwriting up-front, so that there would be an instant approval and there wouldn't be a need for further questions or documentation. (Imagine that???) In what seemed like the blink of an eye, we were approved and ushered through closing. We simply could not be more impressed with the Tuttle Group. We've helped numerous friends and family through the mortgage process, and it's always like being put through a medieval torture device. This is the first time getting approved and closing was a PLEASURE. We NEVER had to contact them for questions, because they were always checking in to make sure all ours were answered. They were super friendly, familiar, informal-yet-professional, and we always felt like they had our backs and had everything under control. We actually looked forward to their calls and emails...imagine that??? Even though were were looking for a silly, small refinance and shouldn't have been worth their time, we felt like we had called up a dear family member who gave us the "hook up" our situation clearly didn't warrant. Astounded. Impressed. Thrilled. Grateful. These are some of the things we feel after our experience with the Tuttle Group. And I have absolutely no doubt your experience will leave you feeling the same.

I was referred to The Tuttle group by my friend and realtor that also had a good experience…read more Everyone at the Tuttle group made me feel comfortable and put my mind at ease. They made this experience less stressful and was very informative. They were so kind always checking on me via email or phone during the whole process. Even after I've purchased my home they have still called to see how the move went and if there was anything they could help me with. Thanks to all the staff at The Tuttle group I really appreciate you all. Many blessings :-)