The receptionist was Very friendly, responsive to my needs and Communicated clearly. I was in need…read moreof having my hearing aids checked because one was not working. I am visiting family from Indiana and was at a loss to have someone help me. They took me in as a walk in and were very professional and efficient. My hearing aids were cleaned and are working like new! I offered to pay for their services but they replied no charge... what a surprise! I would recommend this establishment without hesitation for your hearing needs!

Overall 4.5 out of 5 stars..rounded up to 5. My mom has been going here for years and due to her…read moremedical conditions, I've been bringing her here to help her move around and get any instructions from the doctors. Anyways, the staff is always polite and friendly overall. Due to her mobility issues with a wheelchair getting into certain rooms or trying to get her to take the proper eye tests, sometimes can take longer to get her in there or for a room to accommodate her. Also, with how busy the office gets, wait time can be a huge issue. There have been times where we been in and out within 30 mins, other times when it's busy we have been there taking tests, getting her eyes dilated and so on for up to 3 hrs.

Too many patients being seen at once. Had to wait for eye test machines and a room and they put me…read morein the overflow waiting area in the back. Front desk people are a bit unfriendly and unprofessional. It took 1.5 hours for the doctor to see me. Assistant forgot to do 3 tests, he wasn't wearing gloves - no one was..felt gross when he went to put eye drops in my eye and his hand touched my lip. Livermore location is better. Not sure if I'd come back to this location or to this practice.

I've brought two of my aging family members here and I can't speak highly enough about them…read more Extremely professional, great service, very patient, and grandma and her friend love to be able to hear again....... and I don't have to yell to be heard anymore. Top notch!

I've been a patient at Diablo family physician over 10 years. Karen and Alicia at the receptionist…read moredesk are kind and very nice. They have been with this office for many years. I appreciate their loyalty and getting to know them over the years. My doctor is Dr. Tanvi Raman. Dr. Raman really cares about her patients. She takes her time to listen and find solutions for your medical concerns. She has great bedside manners. I never feel rushed during my visits. I am very happy with her professional service. P.S. I miss Dr. Dolores Musco. She is an outstanding doctor. It's too bad she left the practice to pursue on the concierge level.

This practice used to be excellent until around 2023. I was a patient for over 15 years and always…read morerecommended Dr. Dolores Musco and Dr. Mark Musco. They were warm, professional, and truly cared for their patients, and the staff felt like part of a small, caring family practice. Unfortunately, as the practice grew, the staff became less friendly and harder to work with. Things declined rapidly once the Muscos left to form their concierge practice (which costs thousands of dollars per year, per patient). Since then, patient care has suffered greatly. Between my wife and I, we've tried several different providers here, and the experience has been consistently disappointing. The new doctors don't listen, and video appointments have been low-quality and unhelpful. The level of care, attentiveness, and professionalism that once defined this practice is simply gone. I finally switched to a physician at Sutter Health, and the difference has been night and day. My new doctor was thorough, actually listened, and helped me get the treatment I needed. I'm so glad I made the switch--my health truly depended on it. EDITED: If you are considering this office, make sure to look at the reviews for the last couple years.

A friend once told me that if you have difficulty hearing, then perhaps you should try getting…read morehearing aids. That advice, from a friend, led me to the Better Hearing Center more than 10 years ago. I bought my 1st pair of hearing aids from that center, where I was tested and obtained very specific results regarding my hearing loss and the possibility of assistance through multifunctional hearing aids. The Audiologist, Ms. Flores, is extremely proficient and familiar with specific hearing loss and electronic assistance through various make and models of hearing Aids. It's always a pleasant medical appointment and the staff is both friendly and professional, i recommend the Better Hearing Center for all medical hearing tests for Everyone. In this day and age, hearing the exacts words spoken is crucial to daily life.

Everyone is helpful and friendly and very knowledgeable. Couldn't ask for a better group of people…read moreto help with my challenging hearing

Dr. Pham is fantastic. He's patient (pun intended), caring, a very clear communicator, and most…read moreimportantly, a great doctor. The front desk staff is always polite, friendly, and accommodating. Thanks to my eye phamily.

Everyone there is so friendly and capable. I was so impressed by Dr. Kim - her knowledge and…read morecommunication made me so comfortable and happy to have found a new eye doctor in my new community. On my last visit, she was called away, but the optometrist was equally capable and welcoming, as were the front desk staff. My husband had an equally good experience.

Dr. Gagnon did both of my cataracts a month apart. I just had my second one done last Tuesday. I…read morewoke up this morning and found That I did not need my glasses anymore to read! I was so excited. I am 69 and I can see like a young person. Thank you, Dr Gagnon, for your steady hands and your smiling face, and for taking the best care of me! You really know your stuff. And you have a lovely staff, too.

Exceptional place to see an eye doctor…read more Dr. Huang was excellent in helping treat my eye infection and I am back to normal now. Thanks for the exceptional help and service.

I am a physician (non surgical) and. Dr Auker is amazing he is so excellent with his surgical…read moreskills. I had both cataracts extracted and the transformation after DrAuker's surgery was nothing short of miraculous and a ridiculously easy procedure and recovery. Dr Auker is also very quick. It's so amazing to see the sun and read and drive again. Has changed my life and this not an overstatement. Yes his office sometimes is backed up due to how busy he is but that is a minor issue in the greater scheme trusting a physician with your sight and having a life transforming procedure. Would highly highly recommend Dr Auker.

I've been a patient of Dr. Todd Auker for over 15 years, and I can't say enough good things about…read morehim and his team. In late 2024 and early 2025, Dr. Auker performed cataract surgery on both of my eyes--each procedure went perfectly, with zero complications. The entire experience, from consultation through recovery, was exceptional. Dr. Auker is brilliant, compassionate, and thorough. He takes time to explain everything clearly and makes you feel completely confident in your care. The staff at his office--from reception to the technicians and the other doctors--are all highly professional, friendly, and truly dedicated to patient well-being. My surgeries were done at the Hacienda Surgery Center in Pleasanton, and the care there was also top-notch. The results have exceeded all my expectations. My vision has improved dramatically--near and far, in bright daylight and in darkness. Every day I'm amazed and grateful for this transformation. I just had my three month follow up and my vision is even further improved! It doesn't get better than this! If you're looking for an outstanding ophthalmologist, I highly recommend Dr. Todd Auker. Dr. Auker and his team have truly changed the quality my life for the better. You may sometimes need to wait but it is likely because Dr Auker is taking care of an emergency or spending a little extra time with someone who really needs him. After 15+ years of seeing him, I can tell you that the care you will receive is more than worth any waiting you may need to do. My first visit was as an emergency and I am so glad that he was able to fit me in!