Dear Dr. Smucny, I…read morejust read your retirement message. I am happy for you as you enter the next phase of your life. I am truly saddened by this news also because you have done a marvelous job of taking care of me and my medical needs, and in many ways saved my life. I wouldn't have known I had certain conditions, if it wasn't for your astuteness and attention to detail. I am glad that I get so see you one more time on the 26th. May God Bless You, and from the bottom of my heart, I am genuinely thankful for you. Sincerely, Anthony

I also heard news from PAMF about his retirement. Hes very well deserve after many years of…read moreservices! I really miss Dr John Smucny who is very knowledgeable and very patiently listen and carefully provide next step or treatment plans after explaining pros and cons. He is not really rushing any medication selling rather he monitors progress, motivates patients and give lot of confidence. I wish him a very happy retirement!

5 Stars for Connect Hearing of Pleasanton…read more When it was finally time to get my first hearing aids, my family's insurance directed me to Connect Hearing of Pleasanton where I received a substantial break in the price of my world-class, nearly undetectable, comfortable and Bluetooth (smartphone) controllable and rechargeable hearing aids. I am giving Connect Hearing 5 stars because of the friendly and professional service provided by hearing specialist Nicole, and the friendly reception I have received from the front office during the few times I visited the office. As a Management Consultant, Public Speaker and Grandpa of young children, the ability to hear is crucial. I really enjoy my hearing aids, being able to hear, having dynamic control of the hidden devices behind my ears, and knowing they will stay on even when I am out on the trail riding my horse. Nicole's confidence and competence assured me that I had chosen the right local business to supply and support my hearing aids.

Audio Nova (formerly Connect Hearing) has the same wonderful staff, and Jason and the team are…read moreincredibly helpful every time I visit their office. My mom has needed hearing aids for a long time, and we've interacted with a few other businesses. Some of them felt disconnected from their clients, but the genuine interest and care we received from Jason made me feel confident that we would finally get a service and product that truly worked. His deep knowledge of the industry's products, along with his clear explanations, helped us understand the different components and models of hearing aids.

The receptionist was Very friendly, responsive to my needs and Communicated clearly. I was in need…read moreof having my hearing aids checked because one was not working. I am visiting family from Indiana and was at a loss to have someone help me. They took me in as a walk in and were very professional and efficient. My hearing aids were cleaned and are working like new! I offered to pay for their services but they replied no charge... what a surprise! I would recommend this establishment without hesitation for your hearing needs!

From the owner: Welcome to Hearing Services, your resource center for optimum hearing care and service in the…read moreTri-Valley area. Our goal is to provide advanced, experienced hearing care services you can trust. We have provided our community with cutting edge hearing technology for over 25 years and strive to maintain excellence by providing the newest and state-of-the-art hearing instruments. In both our Pleasanton and Livermore offices, our friendly staff and hearing health professionals will greet you with a smile as you walk in the door and provide you with experienced service in a professional and relaxed atmosphere. Whether you schedule a consultation with one of our audiologists or hearing instrument specialists, or you walk-in to have your current hearing aids cleaned and checked, you are assured top quality service and affordable products. At Hearing Services, we are dedicated to giving back the sweet sounds of life. If youve ever wanted to know more about hearing health for you or someone you love, youve come to the right place.

I've brought two of my aging family members here and I can't speak highly enough about them…read more Extremely professional, great service, very patient, and grandma and her friend love to be able to hear again....... and I don't have to yell to be heard anymore. Top notch!

Dr. Liao is exceptionally kind and patient. She always takes the time to listen carefully, and I…read morefeel truly encouraged by her words and thoughtful suggestions. During discussions about my health concerns, she never makes me feel more anxious. Instead, she provides reassurance and support. She never rushes through appointments and always makes sure that everything is addressed and properly taken care of before concluding the visit. She also consistently follows up through messages to ensure that I have no problems obtaining my medications or scheduling treatments. I have never felt pressured by her; rather, I genuinely feel her compassion and care. Dr. Liao is not only an excellent primary care physician, but someone who truly cares about her patients. She offers thoughtful recommendations and presents different options when needed. She also has an impressive memory and remembers important details about her patients. I am very grateful for her dedication and the genuine care she provides.

I am surprised that no one has written a review for Dr. Liao yet. When it comes to health…read moreproviders, I have very high standards. My experience with PAMF dates all the way back to Camino Medical Group some 20 years ago. My previous PAMF provider, who took care of me for 8 years, left for MassGen Brigham (proof that I only pick the greatest PCPs). So I switched my entire family's care to Dr. Liao a year ago after failing a few other options. I've been very happy with her care so far. She has a sharp mind and is very efficient. I like how her appointments are always on time yet she could cover a lot of things in short visits, grasping the key issues immediately, and coming up with a plan. She never hesitates to make referrals, even for little things that I would be tempted to ignore. And she finds the best specialist to get me the right treatments, which turned out not as complicated as I had imagined. She motivates me to take better care of my body and keep up with my check-ups not by talking but by her diligent work. Everyone else in my family also likes her a lot. She communicates well with kids from preschoolers to teens and young adults, as well as children with special needs. I was upset and anxious when my previous provider left PAMF, but she has brought peace back into my mind. It's kind of sad that today's PAMF deals with many issues like discrimination, meritocracy, bureaucracy, etc. Thus, as a patient, I think it is even more important to give every doctor benefits of the doubt. Don't be fooled by the years of practice or ivy degrees or social media, judge with your own eyes and experience. Although she is young and she has a D.O. degree, she is still one of the best primary care physicians that I've encountered over many years.

I have received nothing but great care at Costco Hearing in Livermore…read more You never have to worry about any issues with your hearing aids, which can be a very frustrating experience for the hard of hearing. Excellent customer service!

I recently worked with Wahiba and purchased a pair of hearing aids from Costco in Livermore. I had…read moretrouble adjusting to the new hearing aids and using the app and went back several times. Each time (and there were several), Wahiba gladly assisted me in any way she could; I was treated with kindness and respect every time. On one occasion, she even called Costco's technical support to address an issue I had. The rest of the staff is excellent too. If you have to leave a message, you will get a call back. Hearing aid cleanings can be done while you shop.

I and my family have suffered a bit due to my moderate to severe hearing loss from military service…read moreover 35 years ago. I have tried the EARGO product which worked well for about a year, but after numerous failures made them unreliable and the warranty was only good for a year. I then went w/o any hearing aids for a year which was terrible for me in restaurants & yes one on one conversations. I heard about Connect Hearing. I contacted them and spoke to Heather Porter. Making an appointment was a pleasure and easy. Heather has a friendly demeanor which made arrangements easy and set the tone that I was going to deal with professionals. This opinion was reinforced in person. Doug Kuenning, Hearing Aid Specialist, gave me a very thorough hearing test which confirmed what I already knew from previous tests. My hearing was bad in the speech range and it wasn't getting better over the years. Doug asked me specific questions about my hearing history and checked the inside of my ear. Doug went over the hearing test with me explaining why I was having trouble in various situations. Doug is a serious and meticulous hearing profeswhen it comes to discussing hearing loss and as he wears them too. His knowledge is pretty amazing and you are put at ease when he speaks. He enjoys probing his clients to get us to explain our hearing experience. FYI I was having trouble especially in crowded rooms or even hearing my grandson in the back of my car. Sometimes I had to pull over to turn around and talk to him. After some additional conversations Doug recommended a behind the ear (BTE) device. I am a bit vain but Doug reviewed the device and showed me how well it is hidden (he had a mirror) so I was offered a free trial for a week which turned out to be a bit longer but this was no issue and no obligation. He explained how this specific model would apply to my hearing problems. Well I went on vacation and returned to Connect Hearing after 10 days. Doug's recommendation made my vacation in the mountains significant better. I could hear my wife during the airline trip, hearing the waiter/waitress in restaurants was easy, I could hear birds & streams on our hikes and most importantly I can hear my grandkids speak in the car. I will wrap this review up thanking Doug for his expertise and Heather for her hospitality. I now own my aids for about 3 months and I am thrilled and my family is too. I have returned to Doug twice more and as hearing adjustments should be made over a period of time as my experience allows Doug to make very small computer adjustments to provide me with the best hearing. One question remains, why didn't I work with Connect Hearing years ago? Thank you Doug, Heather & Connect Hearing. I love my new life. February 2020 I stopped by to ask a few questions and Heather helped me out. Heather is always helpful to her clients and I bought my aids 18 months ago. I got my hearing aids cleaned, received a few tips on cleaning and picked up more batteries. This is a great company and they provide ongoing great custody service. Thank you Connect Hearing!

Tere, is an absolute gem. She is vested in you and in you receiving the highest of care and…read moreequipment.

Dr.David Stone did an amazing job with my ear piercing issue…read more It healed in 4 days. Thank you doctor.

Excellent ENT surgeon. Pleasant. Knows his stuff. Very experienced. Highly recommended.read more

This place was a real disappointment. I made an appointment fairly easily and went in with fairly…read moregood idea of the hearing aid I wanted to replace my current device. I was seen by Jason McGraw who seemed fine - but when I tried to call him back to tell him I was ready to order the recommended hearing aids he never called me back. I tried again & was told he was out & would call me the next day ... but still didn't call back.

If you, or anyone you know, is dealing with hearing loss, Heidi at AudioNova hearing on Black…read moreAvenue in Pleasanton will change your life. This place is amazing and changed my husband's hearing so dramatically that my Mom was their next customer. My Mom said, it's a Miracle. Even my Dad had tears in his eyes for my Mom. They, literally, gave her happiness back in her life. Call as soon as you can. No need to wait!

I would not recommend this center. They charged me $750.00 more for the same hearing aid that I…read morefound at a different audiologist. I have phoned 3 times over the past 5 weeks to speak to the office manager and the manager still has not returned my call. Once you receive your hearing aids there are no follow visits to evaluate how well the hearing aids are working for you or to make any necessary adjustments. I have reported them to my insurance provider requesting that they contract with a different vendor.

The office is hard to locate and when search, it kept leading me to another location. The most…read moreimportance of all, prices quoted were much higher than others, for sure much, much higher than Costco, even Kaiser. Worst of all, they were supposed to call back with my insurance coverage, since I am very cost sensitive, they never did. Since I am covered by insurance, I simply go to a more established hearing doctor, overall, price and hardware and services is much better.