1. Audilux

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    Nashville, TN

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    Home theater calibration

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    5 years ago

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    Audible Images

    Audible Images

    (1 review)

    South Nashville

    Chris and his wife came to mount my TV on a Saturday, just 24 hours after I asked them to come. His…read moreattention to detail is incredible. He made sure all the wires were covered perfectly and offered suggestions for covering it up even better. When one of the cords wasn't long enough, he sent a link to the product I need to order. He consulted me at every step, letting me know what he was doing next and why and asking questions where necessary. They were so friendly and I was happy to offer them suggestions for things to do around Nashville for date nights. I HIGHLY recommend using this company for whatever needs you have!

    From the owner: Audible Images owner Chris personally meets with every client before and after every project. With…read moreAudible Images, you can rest assured that Chris' 20+ years experience, constant continued education, as well as 5 star rating on several other sites (we are new to yelp) will be reflected in your project. Audible Images offers countless solutions regardless of your budget. We also make sure that you are getting the absolute best picture and sound from your system! There are many companies that can design the most gorgeous media/home theater rooms that have the best automation, equipment, and sound deadening panels imaginable while placing the speakers & panels in the wrong places & not properly calibrating the picture on the screen or projector! What a shame it is when I see these systems that people have spent 25-30k on while getting less quality than we can produce for 1/2 the price!

    Symspire

    Symspire

    (18 reviews)

    Had a great meeting at Symspire to plan the low voltage system (entertainment, internet, security…read moresystem, etc.). I have to admit I was a little surprised that it did not for one moment feel at all like a sales pitch. Greg explained the various options, and asked us what we were interested in. When we indicated we didn't want a particular feature he acknowledged and moved on to the next item for consideration. Along the way he explained all the different options and features, and made suggestions about the path we should take. In several instances this included him asking questions and then suggesting there was no need for us to spend money on a particular feature. We actually enjoyed the meeting very much, as not only was there no pressure but Greg was very personable and friendly. We had a great time with great conversation, and I left feeling confident that our system will be planned and installed well. This obviously was just the planning meeting, but I'll be sure to update my review as soon as our system is installed and we have a chance to put everything to use. But so far we are very happy to be working with Symspire for the tech features of our home.

    Worst security company ever. Most alarms can be monitored by anyone; however, if you have…read moreSympshire gotta use their monitoring. And if something is wrong and you need help usual wait times are 1.5 weeks - not days. Because my fire alarm not working at all, I asked if I could be a priority - Kyle (guy with Sympshire) continually repeated "As I said that's our first available." Their cost for monitoring is well above the norm for this area. Nothing on my $$$ keypad told me any of my smoke detectors were not working so when my fire alarm recently went off and my downstairs filled with smoke, I'm scrambling with my phone to call the monitoring station only to get re-routed to voicemail because it was after hours.

    Hifi Buys Nashville - Hifi Buys Nashville Show Room

    Hifi Buys Nashville

    (40 reviews)

    $$$

    South Nashville

    My experience with this company has been, the only word to describe it, bizarre. The level of…read morefrustration and amount of run around I have been getting is nothing short of maddening. In short, I was working with a very nice salesperson starting back in January. Landon was patient, very attentive and available. Part of the problem, in my experience, is the fact that the business runs 100% on commission. So, at times when my salesperson was not available, I could get no one else to step in and help. One time I was in the story waiting for nearly 30-40 minutes since the sales rep was with another customer and no one else in the store was able or willing to help me. I was there to pick up audio cabling for a home improvement job I was doing at my home. As part of the home improvement, I purchased nearly $2500 of equipment - all quality equipment so no issue there. I also was looking at an 83 inch TV to purchase and a custom HDMI cable. The cable was a custom build based on the length I needed. When the cable arrived, I had only a day or two to install it as the drywall was set to be installed. I called the store and asked if they could overnight the cable to me (I live about 40 minutes north). Well, since only my sales rep could do anything at all on the account, the person who I spoke to and asked to do this, left the request as a message to the sales person. Unfortunately, the sales person was on vacation. I had to call him to find out it was not sent and that the company would charge me $14 to ship it but that it would take 2-3 days. Since I no longer had the 2 day lead time, I had to drive to pick it up. When I got there, I asked the person who I initially spoke with why he did not simply ship it the 3 days or so prior when I called. He said only the salespeople can handled this. Then, the lady at the counter relayed to me, unsolicited, that she was told I was too cheap to spend $14 to ship the (nearly $600) HDMI cable. Having already spent $2500, this was just a silly and unprofessional thing to say. It was at this time that I asked the store manager to cancel a TV I had ordered. The store manager was actually very nice and very understanding and agreed to cancel the order. The order was not a "special order" and, if you read the policy on the website, was fully eligible for the refund. If I had ever taken possession of the TV (I had not) then there may be a restocking fee involved but that was not the case. Fast forward three or four months later, I come to find out that the store manager never processed the requested cancellation. In the meantime, my salesperson quit (good for him) to get a much better opportunity and I was having some challenges getting anyone to return my call to discuss the TV. Fortunately, a wonderful guy named Dustin did call me back and apologized for the experience and told me he would process the refund. He was very empathic and wanted to make it right. I sent a confirming email and was told to wait about 3 days for the refund to be processed. I sent another request for status about a week later as I had heard nothing. I still got no reply to the email so called Dustin. Again, very nice man but he told me that someone else processes refunds - it was out of his hands. This seemed odd as he is the manager. I was told that Stacey was in charge of processing refunds. Fair enough. I called to speak to Stacey leaving 2-3 messages. I also followed up with some emails. All I needed was for her to call me back and discuss this. Instead, I was sent what appeared to be stock email responses. The store's position now is that the request for the refund is too late and that I would need to dispute this with my credit card company. I again asked for someone to call me to walk me through this process and to get some of the details -- what date did they charge me and what exact amount. To date, they have refused to respond to any messages or email and have send me a final email saying they have "decided to terminate our relationship" and now say they will not refund my money. Keep in mind, I have never laid eyes on the TV, do not have it, was told by the manager he would handle (based on this I bought another TV as the first one no longer met my needs) it. I need some details on that transaction and also some assistance on the other products I purchased but this company's position is that they have unilaterally terminated the relationship and, I presume, they intend to keep my money. I now have to file complaints with the Consumer Affairs in the state of TN and may even need to retain a lawyer. Absolutely bizarre experience. In the past I have purchased Wilson Audio and D'Agostino products so am used to dealing with higher end distributers and never experienced anything like this at all. I do think those extremely reputable brands need to be aware of how this company treats customers. I rarely publish negative reviews, but potential customers need to be aware.

    So after posting this review, and calling multiple times to get someone here to hook us back onto…read moreour Google Fiber WiFi, we had a few visits from HiFi Buy techs, and FINALLY Gary came here, spent hours checking EVERYTHING and found an old piece of hardware that was mucking everything up. We now have fantastic WiFi speeds, and the coordination of audio and visual components in our house are working great. Thank you, HiFi Buys for getting our systems back online. And thanks especially to Gary for his dogged search to find the electronic "bad seed" that had been mucking up the works!

    Audilux - hometheatreinstallation - Updated October 2026

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