i purchased my second pair of hearing aid from Byron Sandoval. On our first encounter, he saw a…read morelarge glob of wax and blood build up from an ear infection six months earlier. He recommended a remedy that worked. When I returned, he did a complete hearing test and patiently went over the results of the test, and how he would adjust the hearing aid to compensate for the loss. I got my hearing aids, and I'm totally satisfied with the hearing aids and the adjustments he made. Thank you, Byron! I hear he transferred to the Mountain View facilities. Going to miss his support. PS. I'd like to also add Teresa Bello Laroux to my review. she provided me with replacement ear plugs and filters. She patiently demonstrated how to replace the ear plug and the wax filter. She's a very good hearing aid specialist. Great Team!

checked in here for some details. Hayward's location is so disorganized. surprised to see see it's…read moreopen 7 days vs. 5 days for hayward. also learned san leandro has an hearing center. it's just too compact for me to notice it. note: hayward has already canceled 2 of my appointments. hearsay some of them have rescheduled here. hayard is also understaffed.

The audiologist was incredibly rude. He talked to his Deaf and hard of hearing clients like they…read morewere children and didn't even try to hide it when he rolled his eyes or laughed in their face when they asked perfectly valid questions. We were fuming by the time we left. Do not go here!

I am beyond pleased with the quality of service that I received at Fremont Hearing Aid Center. The…read morestaff was courteous, professional and assisted me rapidly. Hearing is a very vital part of who I am and I left renewed. Jason McGraw improved the quality of my life in 30 minutes. He was very supportive and helpful. I highly recommend his services as well as Fremont Hearing Aid Center. They are conveniently located off Mowry in Fremont and there is plenty of parking in the back. If you would prefer being seen near Dublin-Pleasanton-Livermore, there is an office in Hayward. Thank you Jason and Fremont Hearing Aid Center!

Fernando was tremendous! I went to him because I needed help and this "diamond" certified…read moreestablishment I had been going to had pretty much exhausted its usefulness. Fernando and Sonus was even better. His service was superior and he helped because he truly cared, not because he wanted to see me buy an expensive device. I know because...he serviced me and my device even though I had bought it elsewhere! If you drop by, I know Fernando will take care of you, too.

I worked with Robin. Little bit folksy, but knows her stuff and very helpful. I also left with a…read morelot more knowledge about hearing loss and its effects. I bought Phonaks. One of them was defective out of the box. I called, set up an appt, and they took care of the replacement right away.

We had a disappointing experience with East Bay Hearing Services. After a paid hearing…read moreconsultation here (which we paid $95 for), we were quoted $7000 for the high end Oticon Intent 1. At the end of our paid consultation, I shared that I would do my homework and follow up. When I shared via email that I was seeing quite a bit of pricing variance online, East Bay Hearing immediately dropped the price from $7K to $5K. When I did further online research, and shared screenshots documenting that the Oticon Intent 1 was available for $3399 one place and $4445 at another place, they said they would try to price match. They later communicated they could not go lower than $5000. If they had been willing to improve their pricing even a little (to, say, $4800), as a sign of good faith, we would have likely gone with them (their location and service was appealing to us) but their hard line stance on the $5K (coupled with the fact their original quote of $7K was nearly 30% higher than their second quote of $5K - which they offered up as soon as I shared my benchmarks, suggesting they're regularly overcharging folks who are not skilled at online price benchmarking), turned me off.

What takes a healthcare professional from being merely good to being positively great?…read more 1 The office is bright, clean, airy, and tranquil. 2 I have never had to wait more than 5 minutes for our scheduled appointment. 3 Every staff member greets you warmly. with a genuine desire to do everything they can to serve you. I've had the pleasure of working with Kassie, Danyel and Jana. I have never been to a friendlier office that is more dedicated to serving its patients. 4 Rachel is thorough and takes whatever time is necessary to conduct hearing tests and to fit hearing aids as perfectly as possible. This may take 25-50% longer than other audiologists who think 80-20 is good enough. And she does it at no additional charge. 5 Rachel is deeply knowledgeable. She stays current with new technology and the characteristics of hearing aids from different manufacturers so she can make a recommendation that will suit your unique needs. 6 Rachel makes it fun to come to her office. 7 Rachel will answer all of your questions, whether obvious or esoteric, fully and with respect. 8 If you have a question between visits, the staff will provide the answer immediately by phone, and if necessary, will send additional materials electronically. 9 I also consulted with Dr Brook Raguskus in the Pacific Hearing office who is a specialist in tinnitus. She too is deeply knowledgeable, respectful, and makes the visit fun. Rachel and her entire team are exceptional. They have earned my wholehearted recommendation.

I haven't given a review in a very long time but this one is well deserved. I noticed my left ear…read moregetting clogged so I tried ear drops and the spray bottle and that made things worse. I couldn't hear out of my left ear. It was horrible! So that night I searched on yelp and found the most amazing hearing clinic. I called the next morning right when they opened and the receptionist was the nicest person and got me an appointment the very same day. Dr. Ashley was the doctor that took care of me. She's absolutely amazing. She was very thorough and explained to me everything she was doing. She definitely spent over an hour with me irrigating both my ears and micro suction. I'm so happy she was able to get all that compacted wax out of both my ears. I can hear again!! I'll definitely be back to have my ears cleaned on a regular basis.

Excellent Customer Service. Over the phone the representative tells you the whole protocol ,…read morepapers, Dr. exams every-thing. Then the have Marissa , who guides you through very slowly of the breakdown of the hearing aides, cleaning, battery changes, warranties, future problems after warrant runs out. But Marissa tells you everything. Before they are order and when they arrive. Turn around is very good. If any questions they are open to talk. Again Marissa is so Kind, Professional, Courteous, Patience and is very "BEAUTIFUL" Micky V.I.P.Cancer plus 87 Days Hospice Miracle San Franciscan "" SURVIVOR "" to you right their or over the phone.

Diana rocks! Professional, patient and kind. Did I forget to mention, patient? Ask for her!read more

Just stopped by while shopping as I was having trouble with the app. Roberto was very helpful, got…read moremy app to connect to my hearing aids, cleaned them and showed me that I wasn't wearing them correctly. What a difference.

I've brought two of my aging family members here and I can't speak highly enough about them…read more Extremely professional, great service, very patient, and grandma and her friend love to be able to hear again....... and I don't have to yell to be heard anymore. Top notch!