They outright lied to me. They told me they were going to fix a visible repair that was not…read moreproperly done. They kept the car for months, then the sales guy told me they didn't have a full body shop. After several visit to their shop the sales manager told me there is nothing they can do for me since I already paid for the car, that I should have taken the car to be checked out by a mechanic before I paid for it. I thought I was dealing with a reputable dealership. So like most people I didn't think it was necessary for me to take the rid-along sales man to a body shop and wait for hours for inspection. That was dishonest. They did to me, may it not happen to you. mike I

Just a buyer beware: the online price you see is NOT all in‍ They'll come back with at LEAST $4000…read moreover the listed price from their online store so just be prepared.

This place has been in business for decades!! If you need some wheels definitely give them a shot…read more They can work with any budget!

Went to look at a vehicle when i got there i went to check the fluids and the radiator was packed…read morefull of stuff that looked like mud. So i told daryl and he said he didnt know it was like that. So i gave him back the keys and declined to test drive it. On my way home he called to tell me he took it off the lot and off of facebook marketplace and his mechanics was checking it out. Except he lied... he didnt take the post down....he BLOCKED me from seeing the post. Sounds sketchy and very dishonest. Id stay far away from this place.....

Great service. Worked hard to find the right vehicle at the best price. Joyce was patient and…read morealways positive.

I am extremely disappointed with the service experience surrounding two recall repairs on my Acura…read more The first recall appointment was scheduled weeks in advance, only for me to be notified on the day of the appointment that the dealership did not have the required part and needed to reschedule. While delays happen, there was no proactive communication to prevent a wasted trip and inconvenience. When I finally returned for the rescheduled appointment, the process was again inefficient. It took approximately an hour just to complete the paperwork and obtain a loaner vehicle. Most recently, I dropped my vehicle off for a scheduled 7:20 AM appointment. After waiting most of the day, I called and was told the vehicle was ready. I returned to pick it up only to discover it was not actually ready. Staff then informed me it would be another 45 minutes with no clear explanation. At that point, after already waiting all day, I was offered the option of taking the loaner vehicle back home and having my car delivered later. They finally called at 5:07 PM to verify if someone would be home. They showed up at 6:15 PM with my car. I'm a 5 mile round trip from the dealership. The guy that dropped it off said he was meeting his ride at a restaurant up the street and proceeded to walk 2 blocks to the corner of 41st and Darlington. ‍ This is the 2nd recall in 3 years for my specific Acura and both times have been left a bad taste in my mouth. The place is SHADY to say the least. The most frustrating part of this experience has been the lack of communication, coordination, and respect for customers' time. Delays can happen, but repeated scheduling issues, inaccurate status updates, missing parts, and poor communication create a very frustrating customer experience. I expect much better from an Acura dealership and hope management takes steps to improve communication and service operations.

I want to give a special shout out to Jackie, a service advisor there! She's friendly,…read moreknowledgeable, courteous and always works as quickly as possible to get you in and out! She's always got a good attitude and you can tell she enjoys what she does. She's been there ever since I purchased my Corolla three to four years ago, and I've always had a pleasant experience. I definitely recommend scheduling with her, I know my car is in good hands!

DO NOT BUY A HYBRID FROM THEM it wont even last a year just don't, and f that dude jacbo he such…read morean a hole he will lie to you about your car because they get paid to lie. I have all the proof ,photos, voice recordings of them talking smack about customers. if they got an problem about this review we can die about it on BD on king David

I got a new transmission put in my car took about a month Kevin Stringfellow an amazing guy he made…read moremy experience worth it if I do say so myself anytime I had a question he had no hesitation very nice and respectful as well came back later on and helped me even more

As a lifelong Toyota and Lexus enthusiast, I know what the "Lexus Experience" is supposed to be. I…read morespent months searching for a specific 2026 LC 500 with the Dynamic Handling Package--a vehicle hand-built by Takumi engineers. I thought buying from a reputable dealership like Lexus of Tulsa would guarantee professionalism. I was wrong. This was not a transaction; it was a masterclass in negligence and arrogance. If you are an out-of-state buyer considering shipping a vehicle from here, read this first. 1. The Financial Red Flags The lack of transparency started immediately. The finance department sent me wire instructions before even providing a Bill of Sale. When I requested an itemized Bill of Sale for my bank records, I was met with resistance and asked, "Why does the bank need it?" I was left waiting at my bank for a document they claimed was a "large file glitch," only to receive a simple one-page PDF after I wired the full MSRP. Once they had my money, communication regarding my specific requests virtually ceased. 2. Dangerous Shipping Practices I paid a $2,500 premium flat fee for what I was told would be professional, enclosed transport. Instead of using a reputable carrier, the dealership used a broker who subcontracted a carrier with a staggering 63.2% Driver Out-of-Service (OOS) rate--nearly 10 times the national average. They released my $111,000 vehicle with a BLANK Bill of Lading, failing to record the odometer mileage, stripping me of legal protection. I was denied the ability to arrange my own shipping because "this is what we do." 3. The "Rescue" Deception My car ended up stranded in Kansas on a "permanent police hold" due to the carrier's safety violations. The driver turned off the GPS tracking, leaving me in the dark. When I pressed the dealership for answers, I was told a "rescue driver" was coming and assured that the car would remain on the same trailer. This was false. The car was transferred to a different trailer in an unsupervised public parking lot--a critical risk for a low-clearance supercar. I only found out because I had to play detective myself. 4. Arrogant Leadership: When I escalated this to the General Manager, Timothy Williams, hoping for empathy or a solution, I was met with an egotistical and dismissive attitude. Instead of offering assurance or taking accountability for vetting a dangerous carrier, he simply told me he could turn the truck around if I didn't like it and give me a full refund back on my car. Sensing the lack of confidence from him, I took the offer. He treated a milestone life achievement as a nuisance. 5. The Final Insult: Once the car was delivered back to them, the General Manager attempted to renegotiate by offering a small discount--but only if I handled the shipping myself (a complete reversal of their earlier policy). I declined. To top it off, after I had to take time off work to overnight the title back to them to get my refund, they refused to cover the $48 FedEx fee. After compromising a six-figure deal through their own negligence, this pettiness was the final straw. Conclusion: Lexus preaches "Omotenashi" (wholehearted hospitality), but this dealership practice transactional indifference. They took my money, risked my asset with a cheap carrier, lied about the logistics, and dismissed my concerns. If you are an enthusiast who cares about the details, stay far away from this dealership. They do not deserve your business.

I've been looking for a car for over 2 years, had horrible experiences with dealerships, and was…read moreclose to just giving up on a decent car that suited me. I called about a car one day and Ali truly helped me with every question, concern, and doubt. She took her time explaining every feature and was patient and kind when I didn't understand something. She was more knowledgeable about the cars on her lot than any sales person I've met. I walked out with a brand new car that I love and at a price that suited me. I am so lucky to have had her as my salesperson. :)

I have been to Bill Knight twice in my life. Once was around 10 years ago with a Volvo S60 that I…read moretook in for an oil change. They called me literally 5 minutes after I left and said they couldn't get my ignition to turn. I said I will be right back and they said no they "had" to move it so they drilled out my ignition and it was going to cost me $2200 to get my car back. The next time was last week I took my Lincoln MKX in for a recall notice. I literally thought while driving there "should I allow them to touch my vehicle after my last interaction was so bad and I thought surely there are different people there." They did the recall and everything seemed to be fine then I attempted to use my cruise control that I had used on the way to the dealership and it wouldn't function. I took it back they looked at it and said it would be $1000 to get it working because it wasn't their fault even though what they did was reprogram the computer for the recall. They said I needed a new module and to have it reprogrammed. Fast Forward one week and all of a sudden my cruise is working again along with all of the buttons on the left side of my steering wheel so it was their reprogramming that caused that issue. I had no problems with the service representatives I worked with (they were very kind and seemed knowledgeable about my vehicles) what I have a problem with is both times I took my vehicle to them, it cost me over $1000 to be able to get it out functioning when they both ran fantastic when I dropped them off. I will absolutely never go to this dealership again in my life! Dr Matt Robinson

I was recommended to try CarMax by my boyfriend, who did a lot of research and even reserved a few…read morecars for me online. Most of the vehicles were out of state, so i had 2 shipped to Tulsa. My first experience wasn't great. I initially worked with Tyler, who didn't seem to take me seriously. Because my license listed a different city, he assumed I was taking a 24-hour test drive out of town and denied me the opportunity. It left a bad taste in my mouth and made me hesitant to continue. Still, I had already shipped two cars in, so we decided to try again--and I'm glad we did. This time I worked with Maegan, and she completely turned the experience around. She was kind, professional, and actually treated me like a customer. I wasn't a fan of the automated text responses (those bots got confusing), but Maegan always helped clear things up quickly and made the process feel more personal. She assisted me with test driving the vehicles, navigating the trade-in process, and even using the 10-day return policy. I really liked both cars I shipped in, but ended up going with the Toyota in the end. It arrived later which is why I bought my first and ended up returning the car and getting the later. There were some hiccups with slow computers and what looked like system changes, which could easily frustrate anyone--but Maegan stayed patient and was incredibly helpful through it all. If you go to CarMax Tulsa, I definitely recommend working with Maegan!

It is my belief that they have the worst service department and manager, Theron, in Tulsa. The car…read moreis as expected but when a check engine light came on they could not properly diagnose the issue resorting to changing the engine. Really? I have many years in the automotive service business and there is always a cause to any complaint. Never once have they given one just kept throwing new parts at a problem. Now after changing the engine, which did not fix the problem, the heater core is plugged with trash from the salvage engine. To make matters worse they want to charge me 1700.00 to change it out. After hours of dialogue and explaining that it is not failed it is just in need of a flush, no dice. I strongly recommend avoiding this company!

Professional service, but two major safety oversights…read more I have mixed feelings about my recent experience at Purdy Hyundai. I brought my 2024 Hyundai Elantra in for a 30,000-mile service (costing $1,100), but what followed was an incredibly stressful and dangerous afternoon. The Issues: Engine Failure: After leaving, my car blew a cloud of black smoke and lost power while entering the freeway in heavy semi-truck traffic. I had to limp back to the dealership with the engine shaking. It turns out a step was missed during the fuel line cleaning, leaving non-fuel residue in the lines. Undercarriage Failure: After the first "fix," I headed home again. 40 minutes into my drive, the front undercarriage cover fell halfway off and began dragging. I was stranded on a rural stretch of the freeway, 40 minutes from the dealership. The Recovery: Despite these major mechanical oversights, the staff at Purdy Hyundai were exceptionally kind and professional. When I called from the side of the road--exhausted and frustrated--they were apologetic and immediately offered a loaner and a tow. While they didn't have staff available to drive to my rural location that evening, they coordinated through Hyundai AAA to get me off the road quickly. The next morning, they replaced the damaged panel and personally drove my car out to my home (almost an hour away) to deliver it to me. Verdict: The technicians clearly made some significant errors that put me in a dangerous situation. However, the management and service advisors handled the aftermath with grace and high-level accountability. They made it right, even though the experience was a nightmare. I appreciate their kindness, but I hope their service department implements better quality control checks in the future. I thought about giving a star rating of 3, but chose 4 instead because I've taken my car here for all service needs since I bought it, and have had nothing but positive experiences. I also chose to give a score of 4 stars because of the professionalism and accountability from all staff members who helped me. My car is doing much better now, as am I.

Poor Experience Buying My Son's First Truck My 20-year-old…read moreson recently purchased his first truck from this dealership. Unfortunately, they took full advantage of his inexperience. The truck was sold to him in poor condition: Rotors needed replacing Tires were out of balance Less than half a tank of fuel Almost out of DEF Due for an oil change Only came with one key The check engine light came on while he was driving it home Vehicle was not ready for sale. When we reached out to have these issues addressed, there was very little urgency or willingness to make things right. For a young buyer purchasing his first vehicle, this was extremely disappointing. We expected better, especially from a dealership selling to a first-time buyer. Because of this experience, we will not be purchasing another vehicle from them.