They outright lied to me. They told me they were going to fix a visible repair that was not…read moreproperly done. They kept the car for months, then the sales guy told me they didn't have a full body shop. After several visit to their shop the sales manager told me there is nothing they can do for me since I already paid for the car, that I should have taken the car to be checked out by a mechanic before I paid for it. I thought I was dealing with a reputable dealership. So like most people I didn't think it was necessary for me to take the rid-along sales man to a body shop and wait for hours for inspection. That was dishonest. They did to me, may it not happen to you. mike I

Just a buyer beware: the online price you see is NOT all in‍ They'll come back with at LEAST $4000…read moreover the listed price from their online store so just be prepared.

This place has been in business for decades!! If you need some wheels definitely give them a shot…read more They can work with any budget!

I was shopping around for an inexpensive vehicle and came across their web site. As soon as I…read moretried to look at their inventory their web site attacked my computer with a ransom ware type of virus. I know how to prevent such intrusions so it was not a problem for me, but it tells me that the company appears to be fundamentally dishonest and predatory. Trust them if you want, but I wouldn't.

I was buried in a vehicle I bought from another dealer, they got me into a new car with an…read moreaffordable payment. Service department has been extremely helpful and professional. I would recommend them strongly.

I am extremely disappointed with the service experience surrounding two recall repairs on my Acura…read more The first recall appointment was scheduled weeks in advance, only for me to be notified on the day of the appointment that the dealership did not have the required part and needed to reschedule. While delays happen, there was no proactive communication to prevent a wasted trip and inconvenience. When I finally returned for the rescheduled appointment, the process was again inefficient. It took approximately an hour just to complete the paperwork and obtain a loaner vehicle. Most recently, I dropped my vehicle off for a scheduled 7:20 AM appointment. After waiting most of the day, I called and was told the vehicle was ready. I returned to pick it up only to discover it was not actually ready. Staff then informed me it would be another 45 minutes with no clear explanation. At that point, after already waiting all day, I was offered the option of taking the loaner vehicle back home and having my car delivered later. They finally called at 5:07 PM to verify if someone would be home. They showed up at 6:15 PM with my car. I'm a 5 mile round trip from the dealership. The guy that dropped it off said he was meeting his ride at a restaurant up the street and proceeded to walk 2 blocks to the corner of 41st and Darlington. ‍ This is the 2nd recall in 3 years for my specific Acura and both times have been left a bad taste in my mouth. The place is SHADY to say the least. The most frustrating part of this experience has been the lack of communication, coordination, and respect for customers' time. Delays can happen, but repeated scheduling issues, inaccurate status updates, missing parts, and poor communication create a very frustrating customer experience. I expect much better from an Acura dealership and hope management takes steps to improve communication and service operations.

I want to give a special shout out to Jackie, a service advisor there! She's friendly,…read moreknowledgeable, courteous and always works as quickly as possible to get you in and out! She's always got a good attitude and you can tell she enjoys what she does. She's been there ever since I purchased my Corolla three to four years ago, and I've always had a pleasant experience. I definitely recommend scheduling with her, I know my car is in good hands!

Will not return. Claimed cost of replacing one 100 amp fuse was $1000. Part cost was $11. Then…read morerefused to provide an itemized estimate. The work involved disconnecting the battery; using one 6mm socket, to remove four screws (two that hold the fuse) then replacing the fuse and bolting it in, putting the fuse box back on the frame and bolting it back down, reconnecting the battery. 15 minutes for a competent mechanic and 30 minutes for me. Worse I just had a heart attack and open-heart surgery which the department knew. I was willing to pay a premium to get service, but not almost triple what appears to be a customary charge: $150 diagnostic, $150 service, and $50 for the part. Even with $100 on top of that it is not $1000 worth of work. But here is the icing, the guy wanted to buy the car. Texted me an offer of $5000 for it. I just had a classic car dealer offer me $15,000 for the vehicle. This is why I cannot recommend this service department. I left with the impression its fun to take advantage of their customers, especially women. BEWARE.

I got a new transmission put in my car took about a month Kevin Stringfellow an amazing guy he made…read moremy experience worth it if I do say so myself anytime I had a question he had no hesitation very nice and respectful as well came back later on and helped me even more

As a lifelong Toyota and Lexus enthusiast, I know what the "Lexus Experience" is supposed to be. I…read morespent months searching for a specific 2026 LC 500 with the Dynamic Handling Package--a vehicle hand-built by Takumi engineers. I thought buying from a reputable dealership like Lexus of Tulsa would guarantee professionalism. I was wrong. This was not a transaction; it was a masterclass in negligence and arrogance. If you are an out-of-state buyer considering shipping a vehicle from here, read this first. 1. The Financial Red Flags The lack of transparency started immediately. The finance department sent me wire instructions before even providing a Bill of Sale. When I requested an itemized Bill of Sale for my bank records, I was met with resistance and asked, "Why does the bank need it?" I was left waiting at my bank for a document they claimed was a "large file glitch," only to receive a simple one-page PDF after I wired the full MSRP. Once they had my money, communication regarding my specific requests virtually ceased. 2. Dangerous Shipping Practices I paid a $2,500 premium flat fee for what I was told would be professional, enclosed transport. Instead of using a reputable carrier, the dealership used a broker who subcontracted a carrier with a staggering 63.2% Driver Out-of-Service (OOS) rate--nearly 10 times the national average. They released my $111,000 vehicle with a BLANK Bill of Lading, failing to record the odometer mileage, stripping me of legal protection. I was denied the ability to arrange my own shipping because "this is what we do." 3. The "Rescue" Deception My car ended up stranded in Kansas on a "permanent police hold" due to the carrier's safety violations. The driver turned off the GPS tracking, leaving me in the dark. When I pressed the dealership for answers, I was told a "rescue driver" was coming and assured that the car would remain on the same trailer. This was false. The car was transferred to a different trailer in an unsupervised public parking lot--a critical risk for a low-clearance supercar. I only found out because I had to play detective myself. 4. Arrogant Leadership: When I escalated this to the General Manager, Timothy Williams, hoping for empathy or a solution, I was met with an egotistical and dismissive attitude. Instead of offering assurance or taking accountability for vetting a dangerous carrier, he simply told me he could turn the truck around if I didn't like it and give me a full refund back on my car. Sensing the lack of confidence from him, I took the offer. He treated a milestone life achievement as a nuisance. 5. The Final Insult: Once the car was delivered back to them, the General Manager attempted to renegotiate by offering a small discount--but only if I handled the shipping myself (a complete reversal of their earlier policy). I declined. To top it off, after I had to take time off work to overnight the title back to them to get my refund, they refused to cover the $48 FedEx fee. After compromising a six-figure deal through their own negligence, this pettiness was the final straw. Conclusion: Lexus preaches "Omotenashi" (wholehearted hospitality), but this dealership practice transactional indifference. They took my money, risked my asset with a cheap carrier, lied about the logistics, and dismissed my concerns. If you are an enthusiast who cares about the details, stay far away from this dealership. They do not deserve your business.

I've been looking for a car for over 2 years, had horrible experiences with dealerships, and was…read moreclose to just giving up on a decent car that suited me. I called about a car one day and Ali truly helped me with every question, concern, and doubt. She took her time explaining every feature and was patient and kind when I didn't understand something. She was more knowledgeable about the cars on her lot than any sales person I've met. I walked out with a brand new car that I love and at a price that suited me. I am so lucky to have had her as my salesperson. :)

I have been to Bill Knight twice in my life. Once was around 10 years ago with a Volvo S60 that I…read moretook in for an oil change. They called me literally 5 minutes after I left and said they couldn't get my ignition to turn. I said I will be right back and they said no they "had" to move it so they drilled out my ignition and it was going to cost me $2200 to get my car back. The next time was last week I took my Lincoln MKX in for a recall notice. I literally thought while driving there "should I allow them to touch my vehicle after my last interaction was so bad and I thought surely there are different people there." They did the recall and everything seemed to be fine then I attempted to use my cruise control that I had used on the way to the dealership and it wouldn't function. I took it back they looked at it and said it would be $1000 to get it working because it wasn't their fault even though what they did was reprogram the computer for the recall. They said I needed a new module and to have it reprogrammed. Fast Forward one week and all of a sudden my cruise is working again along with all of the buttons on the left side of my steering wheel so it was their reprogramming that caused that issue. I had no problems with the service representatives I worked with (they were very kind and seemed knowledgeable about my vehicles) what I have a problem with is both times I took my vehicle to them, it cost me over $1000 to be able to get it out functioning when they both ran fantastic when I dropped them off. I will absolutely never go to this dealership again in my life! Dr Matt Robinson

It is my belief that they have the worst service department and manager, Theron, in Tulsa. The car…read moreis as expected but when a check engine light came on they could not properly diagnose the issue resorting to changing the engine. Really? I have many years in the automotive service business and there is always a cause to any complaint. Never once have they given one just kept throwing new parts at a problem. Now after changing the engine, which did not fix the problem, the heater core is plugged with trash from the salvage engine. To make matters worse they want to charge me 1700.00 to change it out. After hours of dialogue and explaining that it is not failed it is just in need of a flush, no dice. I strongly recommend avoiding this company!

I was recommended to try CarMax by my boyfriend, who did a lot of research and even reserved a few…read morecars for me online. Most of the vehicles were out of state, so i had 2 shipped to Tulsa. My first experience wasn't great. I initially worked with Tyler, who didn't seem to take me seriously. Because my license listed a different city, he assumed I was taking a 24-hour test drive out of town and denied me the opportunity. It left a bad taste in my mouth and made me hesitant to continue. Still, I had already shipped two cars in, so we decided to try again--and I'm glad we did. This time I worked with Maegan, and she completely turned the experience around. She was kind, professional, and actually treated me like a customer. I wasn't a fan of the automated text responses (those bots got confusing), but Maegan always helped clear things up quickly and made the process feel more personal. She assisted me with test driving the vehicles, navigating the trade-in process, and even using the 10-day return policy. I really liked both cars I shipped in, but ended up going with the Toyota in the end. It arrived later which is why I bought my first and ended up returning the car and getting the later. There were some hiccups with slow computers and what looked like system changes, which could easily frustrate anyone--but Maegan stayed patient and was incredibly helpful through it all. If you go to CarMax Tulsa, I definitely recommend working with Maegan!

Professional service, but two major safety oversights…read more I have mixed feelings about my recent experience at Purdy Hyundai. I brought my 2024 Hyundai Elantra in for a 30,000-mile service (costing $1,100), but what followed was an incredibly stressful and dangerous afternoon. The Issues: Engine Failure: After leaving, my car blew a cloud of black smoke and lost power while entering the freeway in heavy semi-truck traffic. I had to limp back to the dealership with the engine shaking. It turns out a step was missed during the fuel line cleaning, leaving non-fuel residue in the lines. Undercarriage Failure: After the first "fix," I headed home again. 40 minutes into my drive, the front undercarriage cover fell halfway off and began dragging. I was stranded on a rural stretch of the freeway, 40 minutes from the dealership. The Recovery: Despite these major mechanical oversights, the staff at Purdy Hyundai were exceptionally kind and professional. When I called from the side of the road--exhausted and frustrated--they were apologetic and immediately offered a loaner and a tow. While they didn't have staff available to drive to my rural location that evening, they coordinated through Hyundai AAA to get me off the road quickly. The next morning, they replaced the damaged panel and personally drove my car out to my home (almost an hour away) to deliver it to me. Verdict: The technicians clearly made some significant errors that put me in a dangerous situation. However, the management and service advisors handled the aftermath with grace and high-level accountability. They made it right, even though the experience was a nightmare. I appreciate their kindness, but I hope their service department implements better quality control checks in the future. I thought about giving a star rating of 3, but chose 4 instead because I've taken my car here for all service needs since I bought it, and have had nothing but positive experiences. I also chose to give a score of 4 stars because of the professionalism and accountability from all staff members who helped me. My car is doing much better now, as am I.

When greeted in the parking lot by a girl working there, I showed her the car I was there to see…read more When she asked for my information I asked if I could see the car before giving any information, I want to make sure we like it before. She rolled her eyes and whipped her head back as if I had said something inappropriate. I let her know that we're a serious buyer, and if that is a problem I can leave. I then asked her to go get her Manager due to being rude after that. (She never got one) We waited 20minutes to find a car we found online after being told it was there. To then be told it got sold, to then pick out another car listed which was listed with no damage... had deep scratches down the right side and took 20 minutes to find as well. They weren't willing to change the pricing in anyway, so we decided to walk. Before walking out, the sales manager offered us a base model ELANTRA for 19.9k. After going up and down on different cars for a hour, I wanted to think about it. We came back 3 days later and the Manager said it was only that day...never communicated that at all. We already bought a brand new car from Kia so I don't need a solution from Hyundai. But I did feel that it was important to share that this dealership did not make us feel valued, or welcomed in anyway. Even if they weren't able to keep that exact deal coming out to shake our hands and apologize would've gone a long way.