We purchased our second Audi from Chapman Audi this week. Although there were some glitches, Fabian Mendez was able to smooth things out for us and deliver us a beautiful Q5 read more

Jordan has been my contact for service on my Audi for the past 3 years and he give the best customer service you could ever imagine! With that said, I see the others and they seem to be very nice too - I just always ask for Jordan and he takes great care of us! Love the videos from the hard working staff that take care of my vehicle too! 5 starts all around for Audi of Tucson! read more

I am so impressed by Chapman Audi of Tucson - the facilities, the professionalism, the service, and especially the people. This was my second service visit and Jordan was so helpful and friendly. I bought my Audi in Texas a few years ago, and was so disappointed on many levels in the El Paso dealership sales and service people - I dreaded having to visit. Now that I see what a GREAT dealership is like, I am VERY HAPPY to be able to go to Audi of Tucson from now on and look forward to when I need to buy my next Audi here in Tucson. read more

Audi Of Tucson was efficient in servicing my car. I waited and sat outside, since the weather was so nice. I had 2 recalls to take care of. Will be using this dealer for my future car services. Jordan was my contact and kept me well informed. read more

Excellent service and on time professionals always there to help and do a great deal to make you pleased. Stephen and Dillion / service top drawer read more

Matthew was great always got back to me the whole process was so easy and went smooth I've bought from two other dealership in town and I'll be buying from Matthew in the future I recommend him 10/10!!!! read more

It's a dealership's service they offer. So, it's not going to be cheap but also you will get the good VIP treatment for you and your four wheeler! They should able to have some more loaner vehicles for some customers have to leave the car over 2hrs. read more

Martin was awesome. Very relaxing atmosphere with no pressure at all. The sales person does the whole purchase including the financing. Tucson Audi just does business right. read more

Be careful going to Audi Tucson. They will ignore your calls when it comes time to cancel your extended warranty because you TRADED in your Audi. I loved this dealership and service but as soon as I traded in my Audi for a Ford they don't answer my calls, won't return messages, their extended warranty service said I couldn't do anything the paperwork had to come through Audi dealer. So it's been 7 months and I'm owed $$$$ but deaf ears!! read more

This review doesn't even earn a 1 star. We took our Audi in for an inspection when the inspection light appeared. After the inspection they told us we need new tires, yet that was all. They refused to turn off the inspection light for us since we would not purchase the tires through them. I called and emailed the service manager Chris Graves. He never returned my call or email. I went back to the service department and the employees found my request to have the inspection light removed humorous worst customer service ever!!. it's worth driving up to Phoenix to be treated respectfully and get your service/inspections done. read more

I'd like to give Billy the customer service rep and technician James a huge Kudos! There are a couple of other staff that were awesome too (Jordan). I wasn't much of a happy customer due to previous treatment from another dealer (non-Audi), but these guys were great and ensured services were delivered, went above and beyond. I still ended up taking my vehicle back because of an unexpected oil leakage (2x), but when your treated like an A1 customer it's less frustrating. Hopefully this will be the last vehicle mishap with the oil leakage. Again I appreciate the generosity, teamwork and effort provided. read more

We love our Q7 and have had this dealership do all the checkups and maintenance. They are so very accommodating and go the extra mile to give exceptional customer service. Robert was our service coordinator and he is exceptional. He kept us in the loop and was great at explaining all the details. Thanks Robert. read more

I bought a RS7 and I got a check engine light a few weeks after I bought it. I took it into Audi Tucson to get checked out. The fault was a #7 misfire. They diagnosed the car with two bad turbos @ $6K each. After a week of going back forth the warranty company, they covered it. Two days later the same fault came on so I took it back to Audi. They troubleshot it and was told that it was not a true fault. A few days later it came on again, told it back to Audi and this time they said it was a bad spark plug. They have been under my hood four times to fix it. I get the car back and my fender panel is messing. Had to take it back to Audi to get it replaced. And then on Thanksgiving day my buddy came over and want to see/ hear the RS7. When we turned it on the coolant level low light came on. We popped open the trunk and found the bottle cracked and the air filter box cracked. This has to be the worse experience ever with a dealership. Oh and today they received the new air filter assembly but it was received broken. I can't make this stuff up any better. read more

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Stopped by the brand new Audi dealership this morning. Wanted to see the quality and options available on the beautiful Audi's. Not impressed at all... I walked in early enough in the morning to where no one was there shopping. No one came to talk with me while I walked around a showroom full of 80K and 100K dirty Audi's. ‍ Disgustingly... I walked out and went over to Porsche to look around while my car was being checked in for service. Audi... wash and clean those 60K plus vehicles and most importantly... Customer Service is always number. read more

This review does not even earn 1 star. We had a horrible experience with sales. Drove 1 1/2 hours one way to an appointment only to be given to a Porsche salesman who spent most of the time trying to sell us a Macan. Left a phone message complaint with the sales manager who never returned our call. Decided to give them one more chance with an Audi salesman 2 days later who at least knew the vehicle but pulled some car fax BS on us for a scrape we had fixed on the car and said he wasn't allowed to show us the invoice. Don't waste your time with this dealer!! Took my business elsewhere and found a great car, got a better trade on my car and was shown the invoice. Terrible, disorganized, unresponsive sales department. read more

As usual, the service department was right on time and made my loaner process easy as pie. Robert let me know when it was ready and went over what had been done and got me up to speed with the new software upgrade. One minor glitch, there were some parts left on the passenger side floor. When I called Robert, he arranged to someone from service to come to the house to reinstall them. It took about 30 seconds for him to do it. Extra points for that balances out the points for leaving them off in the first place. read more

Everything went smoothly. My service lasted 40 min. I was disappointed that there was no outdoor seating or waiting area as there had been in the past before construction of the new Porsche "pavilion". Hauling a chair outside from the indoor area was a poor substitute. Especially here in Tucson, during a pandemic, a comfortable outdoor waiting area is essential. read more

I was very impressed and appreciative of the service provided by Chapman Audi. I had a safety concern and they were able to work me in immediately, and had the part on hand to fix the problem. They were very concerned about my safety and respectful of my time. Thank you again; you are the best. read more

Great Customer Service rep as he detailed everything that was required. So, no surprises. Service tech was thorough with the inspection and the work. Everything I expect from a dealership. Thanks. read more

I wish I could give zero stars, but sadly that is not allowed. I drive a Honda that I BOUGHT from Audi. So yes, it is a Honda but I have always been directed to go to Audi for any needs. This was the same with my previous car, I had a Toyota that I had to take to Volkswagen because that is where I bought it! I was pressured into purchasing a warranty by Fabien (the finance guy). He failed to offer me other packages that normally go along with this warranty and I have been left out in the cold. Don't go to Fabien! Per the warranty I have to take my car to the dealership for oil changes. I called and to schedule my appointment with the Audi service center. My appointment was made and when I inquired about the price I was told the service would be complimentary with my warranty. The woman who made my appointment confirmed that I did have a Honda. I show up for my appointment at Audi at the designated time. It was at this point that I had the unfortune of encountering an Audi technician named Robert. Robert is hands down the rudest person I have ever met. He treated me poorly. He was snotty about the fact that I owned a Honda. When he saw the Honda he immediately decided I wasn't worth helping. Robert simply told me he couldn't service my car and I would have to take it elsewhere. Robert didn't offer to help me in any way, he didn't even offer to call the service center for me. I called myself, where they found my appointment. Needless to say Audi did not service my car and the oil change was not complimentary. There are other dealers in town, go there! Whatever you do, DO NOT go to Audi Tucson. They only care about money. read more

My experience at Audi Dealership was beyond pleasant. Customer service has always been one of my most important determining factors when writing a review. Jill Jacobson is my go-to person when I have issues with my Audi A4. Jill is one of the most professional, courteous, and patient people I have ever worked with at any dealership. I used to live in Phoenix and refused to get my car serviced anywhere but in Tucson. They're all very well informed and are willing to answer any questions. My vehicle is always well taken care of and as am I. I actually look forward to getting my car serviced because I'm able to meet with these awesome people (and the coffee machine in the waiting area is another awesome perk). Highly recommend getting your car serviced here! Just wanted to update Audi review - still a 5 star review I wish I could add more. Evelyn and Dan are awesome and I can't thank them enough for being of such amazing professional advice. This place is just amazing and I can't trust any other car service or car dealership. read more

Fantastic experience at Audi Tucson. They took impeccable care of my car and made me feel like a valued customer. Special thanks to Service Manager Tony for ensuring this was a great experience in every possible way. read more

huge huge huge thank you to Marty at Audi Tucson!! he helped my husband and I find the perfect car for our family. 10/10 will be referring anyone and everyone to him for their purchase needs. read more

I went to here for an oil change and they told me I needed over $2100 in repairs. I took the car to an independent audi repair shop and they found it only needed $600 worth of repairs. One item mentioned by the dealer did not need replacing at all. read more

Audi Tucson - Car Dealers Near Me - Tucson, Arizona

Service dept. deserves a shout out.Jordan E. took care of our A4 Allroad ,tech was Mike O.Has some needs as we are well over 100K and they gave us a pretty sweet Q7 to use in the interim.Let's be frank: you don't use dealer service expecting a bargain,but I have been very happy with the advice,professionalism,and the work.In sum if you can afford it-hardy recommendation. read more

I went in for my annual service on my A7 and the service was prompt and efficient. The car was ready when promised. My service consultant Dylan was knowledgeable and courteous. read more

greeted me by name when I arrived for my appointment. service was completed when promised, including the free car wash.

After having a horrible experience with a different Audi dealership in north Scottsdale, I was amazed at the impeccable professionalism and customer service Audi of Tucson provided. My sales associate, Eddie Zglinicki, was professional and extremely knowledgeable with respect to the Audi brand, and took the time to go over the features of the 2019 Audi A4 I purchased. Tim McElvain with the finance department was professional and not high-pressuring as you often encounter with a finance department. I was also surprised to find Audi of Tucson had the largest inventory of certified Audis, as well as very fair prices. It was well-worth the drive to down Tucson from Phoenix. Highly recommend buying from this dealership. Thanks guys for making my buying experience with you, relatively painless! read more

Audi of Tucson did a excellent job of getting us a new 2022 Q7. Covid, the war in the Ukraine, and ship/trucking strikes at US west coast ports impacted the time it took (just about a year from order to delivery). Throughout it all Audi of Tucson kept us informed. They delivered a quality product in the end with friendly and helpful service. Look forward to working with them as we maintain our car over the years. read more

Tried to have Uhaul install towing brake controller - EPIC FAIL, then I took it to Robert at Audi, he took ownership, did research, actually CALLED ME BACK, got me in quickly, and handled everything--love Love LOVE Audi of Tucson thanks to Robert! read more

Terrible experience, badly miss represented car! They were trying to take advantage of an out of state buyer! Avoid this dealership at all cost! A grinding gear, and obvious body damage causing the rear taillight to be physically loose, rear trunk and bumper cover to not line up. Caulking used to seal the cowl. Plus 1 key and not 2. In multiple discussions with the sales person, I was reassured this car was great. I was given a PPI (pre-purchase inspection) for this car and none of these issues were shown/noted. None of the issues were disclosed by the sales person either. PLUS, I flew to purchase this car. I left empty handed and had to buy another 1-way ticket back home. The sales manager knew this was going on while I was there and didn't have the guts/courtesy to come see me and make it right. He knew there was multiple issues with the car and should have offered to take care of my flight home at minimum. This was all on them. Wasted 10 hours of my time plus flight. And to let you know what kind of people run this dealership, they offered to sell me another car that just came in so I didn't "leave empty handed". Do not buy from these people. read more

Maintenance services are sketchy, I spoke to German and he was not helpful. I would leave less than one star if I could.

Placed two online orders for parts for my A7. I was informed my parts were received by Audi's parts department but never managed to deliver them but offered to do so if I accepted an additional $400 for miscellaneous shipping costs not previously included. Despite this, I requested to pick up my shipments from Chapman Audi to avoid the shipping cost and was they would be there ready. I showed up and everyone from parts left and my parts were nowhere to be seen without restitution. I was also told by Steve, the "new" part department manager that one of my orders couldn't be processed because they didn't do their due diligence in processing the payment in an effective manner. I was then told to make another payment online. A request such as this is not professional nor even possible on their webpage creating even more headaches and confusion. In the end, I had to wait 3 weeks for parts they had sitting around just to not deliver them as ordered and to end up empty-handed and out $1500 in MIA parts. Now waiting on a refund that they might try to keep... Will not be ordering parts from this location in the future and recommend others head this review as a warning. Very disappointed in Chapman Audi of Tucson. May they learn how to provide professional servicing for parts and make good on their commitment to providing offered services in a timely manner. Steve was awfully compliant in trying to cancel my order rather than fulfilling the order. Just terrible. read more

This is the second time I've had to take my Audi in for repairs/programming. (All my own fault) I've used Jordan for both times, and he is such an awesome help. Whatever I needed or had a question, he was very responsive and helpful. Thank you again Jordan, you are a huge asset to the company! read more

Hoping this helps those shopping for a Chapman vehicle. Here's how it works. Sign this paper for us to pay $1000 of your deductible because cars get stolen and apparently Audi's are targeted (whatever). Sign this paper for your nitrogen tires (that you'll never use). Sign this paper for your blinking 3rd brake light. It's not an ask, "do you want this?". It's a sign here, and this is what you get. No mention of any cost to you...yet. You're already tired, yes, another tactic and Chapman systems are still super-dated and printed on dot matrix printers or its like someone had to hand-write all the paperwork while we waited. So, it's down to the final finance sheet breaking down the numbers. There are the 3 items totaling about $1000 (just under). You ask, because they didn't point it out by the way, and they say "well, it's kind of just built into the price of the vehicle". What? Yes, another review on Yelp with similar language. My love of the vehicle and being tired, I was dumb and signed. This is someone that buys a vehicle every 2-3 years, and I just wasn't on my game. Be prepared! Get caffeinated! Use this knowledge towards bargaining on the price (take more off the vehicle or get more for your trade) since its "built into the vehicle price". I always purchased in Phoenix and always had a great deal with no secret tactics. Looks like future purchases will be that way. The 2 stars are for previous service encounters being friendly and vehicles being fixed under warranty. read more

Worked with Dan, he was helpful and made the process of dropping my car off for the day, easy! I was able to test drive the Q7, Audi Tucson did some work on my vehicle and by 4 pm I had my car back. It was an easy process and I appreciate the level of service I received with my first experience at Audi Tucson. read more

I would give a zero if had the opportunity. I picked up my Audi allroad today after a Part 2 oil consumption test and not 10 miles down the road, my oil light goes off. I call the dealer and spoke with our representative, Robert, asking if they filled my car back up with oil. After speaking with the service department they said they did not fill my car back up with oil. Where are the checks and balances? Also a dirty rag was left in my car which Robert asked if it was mine. Ugh! They do not have a good handle on the car services for sure. read more

Recently my gf bought a car from this dealership, when we were negotiating the deal we signed and accepted the deal with the sales person. 20 minutes later the "sales manager" came over and said that sales person screwed up and told us it will be 2k more for the car. Now reminder this is after my gf had already signed the offer. We did not agree and left and the "sales manager" came out and said it would do it for the 500 above the org price we agreed at this point we were at the dealership for 2 hours. 30 mins later we were finally signing papers and getting ready to leave. This week my gf gets a call they forgot to have her sign a sheet so she went back Monday afternoon to sign THEN today the same thing happen but this time they misplaced the sheet of paper she gave them when we originally purchased the car and need her to come back again. Terrible customer service it's a gong show at that dealership and multiple times when I asked to speak to a director or gm I was told no! read more

Hey, These guys are very caring group of people, I had a bad experience with my Lexus purchase and they made it better! I sure wished I dealt with Audi instead of going threw the Acura side of Chapman. Sales manager Tim is a great asset to this Dealership and will be a missed when he moves over to Porsche side of Chapman dealership. My wife loves new to her Lexus and that's all that matters! Please if you have a issue please take the time to talk to this management team before you leave a negative review because they do care about their reputation! Thanks read more

I have always hated going car shopping. I would literally get sick to my stomach. The staff Chapman Audi Tucson made my recent car purchase not only painless but pleasant, stress free! Wayne Lemon was so helpful and made me feel at ease. Tim made signing my financial agreement a pleasant experience. I would recommend buying a car here to friends and family. read more