I visited Mcagrath Audi Morton Grove and my experience was nothing but pleasant, professional, and friendly. I worked with Hamza in sales and Mark in management. They were so kind and extremely knowledgable about the car buying process and the car itself. I really enjoyed getting to know them, as they are extremely personable. I ended up purchasing a Ford Escape. I would absolutely recommend this dealership to anyone!! read more

Had a great experience purchasing my 2018 Audi S5 Sportback from Audi Morton Grove! Huge shoutout to Ivaylo in Sales, Babelon the Sales Manager, and Alkis the Finance Manager for making the whole process smooth and easy. Everyone was friendly, professional, and great to work with. They worked with me on the price, made sure everything was explained clearly, and made the entire buying experience stress-free. As someone who can sometimes feel pressured when making big purchases, I really appreciated that I never once felt pressured or rushed into making a decision. Really appreciate all three of them for helping me get into a car I'm excited about. Definitely recommend working with these guys if you're looking to purchase a vehicle! read more

Audi Morton Grove - 2018 Audi S5 Sportback - Car Dealers Near Me - Morton Grove, Illinois

Another disappointing experience at Audi Morton Grove. The customer service here is *shockingly* poor, and my interaction with the service manager was rude and dismissive. I brought my 2025 Q5 in for routine service and also asked them to address a glitch with Audi's famously temperamental MMI system. I dropped the car off at 8 a.m. and heard absolutely nothing about its status or expected completion time all day. At 5 p.m., I finally called to ask what was happening, only to be told that my service representative had already left for the day and would call me "first thing" the following morning. At no point had anyone told me that they planned to keep my car overnight. Had they asked, I would not have agreed to that arrangement because of obligations I had the following day. Predictably, "first thing" came and went without a call. I once again had to contact the dealership myself, at which point I was told they needed ANOTHER 24 hours to update the MMI system. Forty-eight hours to update the radio? Perhaps there is a legitimate technical reason it takes that long. But that's almost beside the point. **Communicate with your customer.** Tell me what is happening, give me a realistic timeframe, and allow me--the person whose car you are keeping--to decide whether that works with my schedule. As I write this, they have now had my car for approximately 72 hours, I still have not heard from the manager, and I still don't have a clear answer about when I will get it back. This is my third--and almost certainly my last--Audi. I genuinely love the cars, but the customer service at my local dealership has been abysmal. I'm generally very hesitant to leave negative reviews (my review history reflects that), but after repeated disappointing experiences here, this one feels warranted. Consider this a public service announcement: if respectful communication, basic professionalism, and consideration for your time matter to you, I would take your business elsewhere. Based on my experiences, McGrath Audi of Morton Grove has given me no reason to recommend them. read more

I went to Audi Morton Grove for a used car, I contacted them in advance to make sure the car is still available, they responded very quickly and confirmed the car is available and we scheduled appointment. I did my homework and I know exactly what I want, when I arrived I've been greeted very nicely by the staff and I worked with Zain, he's very nice guy and polite, was very knowledgeable about the car and explained all the features for me, provided me with CarFax and the process in general went smoothly and transparent! The negotiation process was fair and we closed the deal quickly, it was one of the smoothest car buying experiences I've had. There was no extra add-ons the dealer forced me to have, which I like and only offered me optional things like manufacturer extended warranty and I end buy buying because I plan to keep the car for a long time. Keep up the good work guys. read more

Audi Morton Grove - 2019 Jetta SEL - Car Dealers Near Me - Morton Grove, Illinois

Here is an update to my post on 8/4/2026. I received a refund! However, I found information letting me know that the repairs to my sunroof should have been partially covered! TSB 60 23 69 / 2056944/10 -- "Water entry into cabin from the sunroof area" This specifically covers 2019-2021 Audi Q3s, all VINs. Audi describes exactly the problem you're having: water dripping from the headliner/sunroof area. Audi identifies several possible causes, including: clogged, kinked, or pinched sunroof drain hoses a loose or detached sunroof perimeter seal improperly adjusted sunroof glass water getting into the sunroof frame/drainage system Even more interestingly, Audi specifies a design modification to the wind deflector and a modification to the glass panel to improve water drainage. read more

Do not take your money to Audi Morton Grove, and if you must, do not work with Sales Manager Rehmon. Extremely disappointed by the total lack of basic business ethics here. Short version: After 2 weeks of continuous contact, 2 trips to the dealership, & discussing in-person 2 pricing scenarios we were ready to move forward with, Rehmon/this dealership sold a car out from under us while in service, without even a phone call. We know the car wasn't legally ours & had no deposit down, but Rehmon hid behind technicalities to excuse a total lack of ethics & respect. When confronted, he patronizingly told us to "talk like adults" & blamed short staffing for failing to notify us (despite having 2 hours after the sale before closing). They took 2 weeks of our time, broke their word, & traded integrity for a quick sale. When I noted this is why car salespeople have a slimy reputation, he claimed there was "nothing slimy" about this. Full breakdown below. We first contacted Audi Morton Grove Aug 5, the day a 2024 Q5 was listed. In our first email, we were told, "if you prefer to wait for this exact one, we can reserve it so you get first shot when it lands." We drove there that day to evaluate our trade-in. Over the next 2 weeks, we stayed in constant contact w/our salesperson. Aug 17, the car arrived, & we drove there 4 hours later. We test drove it, discussed 2 pricing options we were prepared to move forward w/ (CPO vs non-CPO), & briefly spoke w/ Rehmon. We were told the vehicle needed Audi's inspection/detailing before it could be sold. Neither Rehmon nor Jordan presented an option to buy it pre-inspection, asked for a deposit to hold it, nor were we warned someone else could purchase it while we waited. We left w/a handshake & a plan to meet the next day. Aug 18, Rehmon called at 2:17pm to say the car was entering inspection (would take ~2 hours). At 4:07pm, Jordan texted that service found possible oil seepage & needed a 90-mile test drive and didn't know when the car would be ready. We asked to be kept updated. Instead, around 6pm, the dealership sold the car out from under us. No one called, even though open until 8pm. We only found out because we called them the next day. Aug 19, Jordan called us deeply apologetic, professional, & upset that the car was sold & his commission was lost. Jordan is NOT part of this complaint. When we spoke w/ Rehmon, he confirmed he sold the car, continuously stating we didn't have an agreement or deposit. Our complaint is about his complete lack of communication & ethics. On a 3-way call, Rehmon brought up something similar happened to his own family member & said he understood why we'd be upset, yet defended his decision saying he "couldn't stop a sale." When my husband & I both spoke at times, Rehmon fixated on this, telling us to "talk like adults" & claiming "he didn't even need to have this conversation w/ us." Dismissing us like that was unnecessarily condescending. When asked why no one contacted us after the sale, he said it "may have been an oversight" due to short staffing. He also falsely claimed he had asked if there was "anything we can do to close the sale tonight" on Monday, but an option to buy pre-inspection or place a deposit was never explicitly said to us. Isn't good sales and customer service ultimately about building trust, clear communication, and following through on your word? Taking them at their word was our mistake, one we won't make again. Had they simply called to say, "another buyer is interested, do you want to move forward without waiting for the inspection?" we could have made that choice. To management, McGrath Automotive Group, and Audi: if you choose to respond to this review, I strongly encourage you to first listen to your phone calls, if you do in fact record your sales conversations. You should be able to confirm these accounts through our calls with Jordan, Rehmon, and Jose, the texts between us through the dealership's company line, and our original Aug 5 email. read more

This is the Palace of Audi dealerships. HUGE selection of New Audi's and used cars as well. I bought my Audi 2024 S3 rocket here. Fast and Furious to be sure. Upfront pricing and by far the best deal here as I went to other Audi dealerships to shop for my car. Please see, Babelon and/or Ramon , great guys and outstanding salesmanship. Also, the General Manager Jose came over and introduced himself to me. Very cool. I was treated like I was the only customer in the store. You found the right place to buy your car. read more

Audi Morton Grove - My Audi S3 Rocket - Car Dealers Near Me - Morton Grove, Illinois

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If I could give 6 stars I would!! The McGrath team is amazing. My son has been looking for an Audi for over a year and found the one he wanted, a 2021 S4. Went over and the team treated us like royalty. Trust me and go talk to Tarek, the most knowledgeable salesman I've ever met. Then go see Antonio to get your financing done. Jose is the guy in charge and he runs a great business!! Felt like family is the best compliment I can give and that's what we felt like. Will buy every car in the future from this team!! Much thanks! Brian and Jack read more

Chris Lopez was amazing to work with at Audi. He helped us find the perfect car, without being pushy, and was incredibly knowledgeable about all the features. read more

I set an appointment, came in and everything was quick. Ive been to two other Audis in the area and they lead me here. I will do everything on the Q8 here from now on, thank you to Alina for the excellent service read more

The first time I've bought a car with absolutely no pressure or stress Zain is most definitely the best car salesman. He is very knowledgeable and professional. If you're interested in buying a new or used Audi, definitely check out Audi Morton Grove and ask for Zain. read more

This places the absolute worst. We worked with them for over 1 week to purchase a vehicle, then come the morning to drop off payment and pick up the car, they called and informed us that they vehicle was sold the night before. What a disgrace to the Audi name. Mike, the salesman we worked with was great, however the management team supporting him fell way short of expectations. No excuses for their lack of commitment, and would never recommend to anyone. read more

Go see Zain. He is professional and really makes it easy to buy a car. His knowledge of Audi products is as good as it gets. If you're in the market for a new or used car, do yourself a favor and ask for ZAIN. I promise you won't be disappointed. read more

Great sales team, attentive and willing to work with us on trade, sale price. Transaction was frictionless & speedy - uneventful, meaning no last minute surprises etc. Great experience overall! read more

I am here getting an oil change when I pulled up she asked me to wait by her desk no problem but I left standing there for 25 minutes while she inspected the car . I have a disability and I ask another Audi guy in service and he said you just have to wait for her the funny part these took the white couple straight to a seat and I was left standing. Porsche treats me so good with my other car. This is just for an oil change. I thought was horrible service 2/7/2026 read more

November, 2024 we bought a 2024 Audi A3 from McGrath's Audi of Morton Grove. The car had a dent on the rear door and we agreed to buy the car if they'd repair the dent. They issued us a "We Owe" agreement that stated they would repair the dent. When we picked up the car the dent was now turned into a protrusion. I can't say if it's excess paint or it's from banging out the dent but the metal now sticks out. I called Carlos on Wednesday, he said he'd call back Thursday. I finally tracked him down that afternoon and he said he'd call me Friday. No call so I went into the dealership Saturday and met with the GM "London". London advised the following in summary: The dealership determined that the repair was to the best of their ability and they write their agreements with that wording so they can determine when the repair is complete and, customer satisfaction is of no consequence to them. I asked if I had purchased an R8 as opposed to an A3 would the result be different. He continued, in summary, that I didn't buy an R8 and the repair was as good as they were going to do for an A3. He also claimed that this was the best we would get for a "free repair". London said he'd call me on Monday, and he didn't. When I reached him on Tuesday he claimed he'd call on Thursday, and no call yet. My family has done business with the McGrath family of dealerships for decades. You always knew you could find a cheaper car but you'd never get the level of service you'd get from McGrath. The old man McGrath at the Buick dealership was a gentleman and a handshake was his word. I was with my father-in-law and brother-in-law when they bought Nissans from Scott McGrath at their Nissan dealer. Our family bought over a dozen vehicles from Ron Hopkins Ford, Ron being the son-in-law of Mr. McGrath. My sister bought numerous cars from Gary McGrath over at Honda. And this was our second Audi from this dealership. It is sad to see how either the McGrath family has changed, or how their employees are destroying their reputation. But like London told me to my face "It's not 1995 anymore, it's 2024 and this is how business is done". read more

Audi Morton Grove - This is the repair by the dealership. See my review of how they treat you when you 'only' spend $35,000 - Car Dealers Near Me - Morton Grove, Illinois

Vaden and Gerry deserve 500 stars for their exceptional sales expertise. Among the best I've encountered, they provided clear, transparent guidance throughout the car purchasing process. Despite my penchant for changing cars frequently due to extensive driving, the dealership experience was typically arduous--yet, dealing with Vaden and Gerry was remarkably efficient. While most dealers wasted my time with unnecessary complexities, these professionals presented straightforward, precise figures. It was the quickest and most seamless car purchase I've ever had. Many thanks to them, and I'll wholeheartedly recommend them to anyone seeking an Audi. Ps Hope other dealers learn this :) read more

Audi Morton Grove - Car Dealers Near Me - Morton Grove, Illinois

Understaffed and stressed service department. No one greeted or even acknowledged my presence as a human when I walked into the service area after parking my car. It was clear the two workers (at 8:15 AM) were with customers who each had big issues and weren't moving along any time soon. Loads of other customers stood around the service desks, waiting to speak with someone. These customers had looks that ranged from annoyance to downright anger because there was absolutely no one to speak with. I had to ask another customer if I was in the right place for service. He said yes, but next time, I should consider going to the other Audi dealership because they had more staff and better organization. I was finally next to be helped, and the available worker slowed his pace considerably, arranged papers on his desk, and avoided addressing me in any manner & at all costs. I was finally helped by Arameh, who zipped in out of nowhere, thankfully, took care of my service requests and got things going. He was excellent. That's why this review got 2 stars instead of none. I don't think I will return. It was $200. for an oil change, with no indication of when the car was due for the next one. read more

I would not do business with this dealership! They sold a car to someone else that we committed to and then when talking to management they replied "ma'm it's not a perfect world, mistakes happen." Then tried to pin it on a 20 year old salesperson. No accountability from management and so shady. read more

Bought 2019 Audi Q5 in June 2023. First Audi ever for us. Since then, 3 problems and NONE COVERED UNDER EXTENDED WARRANTY we purchased. 2 of the repairs paid out of POCKET!! 3 repair (not covered under warranty), not only did the Service Advisor "Maria" majorly INSULTED us as a valued customer with her indirect INSINUATIONS, she told us the cost for this repair was $14,000!!! YES that is correct $14,000!!! Knew right then and there WE PURCHASED A LEMON!!! I NEVER WANT TO TALK TO MARIA AGAIN EVER!!! Jasmin immediately listen to the entire story, sequence of events and has a MAJOR HEART AND TRULY CARES!!!! It's obvious that Jasmin wanted to make THIS RIGHT and DO THE RIGHT THING!!! She got her General Manager (Jose V) who showed PASSION to get this RESOLVED!! Secondly, Jasmin got the Finance Manager involved as well (London) and he treated this as an URGENT MATTER!!! Lastly Jasmin introduced us to a Sales Person (Caroline). I have to admit Caroline was NERVOUS as she was kinda informed of the situation and the BAD TASTE we had in our mouth from Maria (service agent). Caroline was EXTREMELY APOLOGETIC for Maria's harmful words as were Jasmin & London!! This issue was NOT ABOUT MONEY as much as it was about PRINCIPLE!!! 5 hours later, we walked out with a 2021 Audi Q5 and DID NOT END UP "UPSIDE DOWN." Jasmin is HEAVEN SENT as she really is the REASON WHY WE CONTINUE to do BUSINESS!!! Jose V (General Manager) was very apologetic about our experience!! Yes this was a NOVEL but I want to give CREDIT to where credit is DUE!!! Jose V, Jasmin B, London & Caroline THANK YOU FROM THE BOTTOM OF OUR HEARTS!!! One bad employee DOES NOT REFLECT what you all STAND FOR!!! You are my AUDI FAMILY Trav & Lissett read more

I called at 9 to make an appointment to see a car. When we got there- I was told it's a big lot he has to go get the car( why did I bother with an appointment). We ended up purchasing two cars and 6 hours later was finally free to go. So much paperwork and waiting around. The we were told we couldn't use a personal check and had to get cashiers checks. Even a local branch our bank wouldn't do that large amount in short notice!!!! We had to wire money which was stated to arrive the next day. So after returning to the dealership twice already, left without the cars to wait for the wire. At 5 pm after my husband just left the place, they told us to come back that the wire went through. We were so exhausted and flabbergasted at the process we told them tomorrow we would be in. They actually did bring us the new cars that evening and took in our trade in. That was nice. But wow! What a fiasco to give them $75k!!!!! I don't think I'll do business there again and while we get a free oil change, don't know if I'll go there after reading the other reviews. Come on McGrath- you're a big name. read more

I adored my 2021 Audi Q5 that I bought here, but dealing with the service department at Audi Morton Grove was a nightmare. It has been about two weeks since I traded my car, so I thought it was about time to beg anyone who reads this review to PLEASE FIX THE SERVICE DEPARTMENT. Shortly after purchase, a warning light came on and constant beeping when I drove my car. Now, I know the initial issue with this car was not the dealership's fault, but it was poor management of the service department that ended up turning into a year-long saga. Not only was their communication atrocious, but they simply could not figure out what was wrong with my car. At one point they held my car for five days straight without any communication. I had to follow up each day before close to see if my car was still even there. At pickup, surprise! They replaced the steering wheel without a word beforehand. It was great that this was covered by my warranty, but the warning light came back on as I drove through the parking lot. Turns out, the "fix" was a simple meter setting error--my car was reading in kilometers, not miles. This discovery was a year in the making. After that hurdle, things seemed okay for a while. Then, in May of this year, I brought my car in for routine service, right before the 40,000-mile warranty limit. At pickup they said my oil had been changed and that all was fine, except there was a new warning light. They suggested that I pay $2,000+ to redo the entire electrical harnessing to fix the issue... they claimed I had damaged the undercarriage and caused this. Knowing I hadn't been in any accidents, this screamed scam to me. That was the final straw for me and my family. Thankfully, Lekas Auto diagnosed it as a faulty headlight sensor for under $200. And after it was replaced, I turned my car in. My final thoughts? If you enjoy chasing servicemen who ghost you, questionable recommendations, and not even a car wash after pickup, you've found your dealer! But in all honesty, I just hope that this dealership gets it together because I think McGrath can do better. read more

I went in with my 2016 Audi A8 for an oil change, no appoint, Jaylene greeted me and took care of it as if I did. Out standing service, hand car wash and a smile. The car was parked in the service drive ready to go. Nothing beats honest and fast service. read more

Audi Morton Grove - Nice and clean. - Car Dealers Near Me - Morton Grove, Illinois

My credit card got compromised after visiting the dealer for service. It was the only place I used this particular card. And the only place that had physical contact with my card. Be careful using your card here. read more

A+ buying experience. Called this dealer in December 2024 bc there was an Audi A6 prestige on its way from the factory. The follow up and follow through was fantastic! Today we arrived to take a test drive. We were in and out in 2 hours with a new car! No weird sales tactics. Straightforward and painless all the way around! read more

Lied about the value of my trade in to scam the customer on money. Not trustworthy to do business with in anyway.

Nice facility, great inventory, and a well appointed service department. The sales department is far from a professional operation, which makes for a disappointing customer experience and reflects poorly on Audi. They need some adult supervision and to drop the boiler room bro culture. There are other dealerships in the area that may be worth a look before going here-- Fletcher Jones in the city or Audi Exchange in Highland Park read more

Buyer beware - we purchased a used car from Audi Morton Grove, this was a cash deal. A few days later we received a call from them stating that we owe a city tax of $300 +. On the signed bill of sale, it shows an N/A next to city tax but because their finance manager, London made a mistake on the paperwork, they are now saying we owe this money. This was a mistake the dealership made not us - therefore, they should be paying for the city tax. They are refusing to pay for something that was their doing and for the measly amount owed, they are now going to get a bad review. Use caution, read your bill of sale before SIGNING! read more

Ibrahim our sales rep did an amazing job helping my wife and I purchase a Lexus nx 200t. He is very knowledgeable and was very patient. All the other people there are great! read more

Audi Morton Grove - My Lexus NX - Car Dealers Near Me - Morton Grove, Illinois

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Kenny in sales was super helpful and patient, and is one of the few people in sales who actually followed up with me after I took a test drive. Dealership and service center are very nice, and I have been to many. Too many! read more

I am done bringing my car in for service here This place never has a loaner available. Ever! They have not had a loaner available in the last 9 years for me. A total joke dealing with their service dept. My next vehicle will not be purchased here either. They need to learn what customer service and satifaction is. read more

I just want to say thank you to this dealership especially to Omar and the business manager to making my purchase of my Audi as smooth as possible and I got a great price and deal out the door and extended warranty included in the price for my Audi and I couldn't be more happier and picking up my car this coming week, Thanks again for your great customer service and professionalism is deeply appreciated. read more

Be very wary of there code diagnostic. Told me I needed an O2 sensor for $800.00. No code registered on my OBD reader and after repairing something unrelated, stated that the O2 code disappeared. I had declined this repair due to the ridiculous price and it not showing on my OBD. So.... Scam. read more

I recently bought a car from Mark Youhanna at Audi of Morton Grove. The service was excellent and I have only positive things to say about my experience. The team was honest, straightforward and made the car buying process as easy as possible. read more

I brought my car in for service. It was THE MOST wonderful experience. The service manger Arameh and staff were so accommodating and efficient!!! My loaner was ready waiting for me and my car was washed and ready in two hours just as planned!!! read more

I had a great experience purchasing my Audi. My salesperson was Tarek. He spent time going over the car and giving me tutorials on all the bells and whistles The team at McGrath from the sales managers, Jose and Steve to the service dept helped the process go very smoothly. I'm sure I will have more questions and I know I can call them and they will be available to help. I highly recommend McGrath and love the car!!!! read more

Audi Morton Grove - Car Dealers Near Me - Morton Grove, Illinois

Jordan Jimenez was excellent to work with. Respectful, knowledgable, and not overly pushy with follow ups. I like purchasing a car in a simple, matter of fact way and he was able to adjust to the approach. Thanks Jordan. Matt A'Hearn read more

I will never, ever do business with this company again. Their extremely poor communication and dishonest business practices left me very frustrated. The company did not have the part in stock for a repair when they said they would, causing me the massive inconvenience of driving almost 90 minutes round trip to come back the following day. Andrew my sales representative was nice, but said there was nothing further that could be done to make the situation right when I brought the inconvenience up to him. Buyer beware at this dealership. read more

I took my car in for service and talked to Christian while I waited. He walked me around and we looked at various cars, never pushing me to do anything. We ended up driving a few. They made an offer to buy my car or trade it in for something else. The offer was good and I went home to think about it. A few days later he called me with a trade in offer and it was much better than I anticipated. If I was going to trade though, I wanted a specific vehicle. Gerry and Christian found that vehicle and were able to get it in a short amount of time and honored the same deal as they offered for the car they had. This is now my second Audi from Audi Morton Grove and I couldn't be happier with my new S5 Sportback! read more

Audi Morton Grove - Car Dealers Near Me - Morton Grove, Illinois

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I bought a preowned A5 Sportback here recently and have to share that, overall, the experience was excellent. The showroom, biz area, and service areas are what you expect from Audi. Staff wise, Rony was terrific to work with-- his product knowledge and professionalism were right on with the Audi brand. He's been appropriately friendly and super helpful throughout the process. Jasmine handled the negotiations and was a pro to deal with as well. It's too bad though, that in 2020, dealers resort to old school tactics to try and maximize profits on a transaction. We went back and forth at least three times and they threw the kitchen sink of cheesy tactics to try and wear me out -- paint protection, low balling my trade in, and charging for tire nitrogen. This dynamic, and the 4.5 hour process kept this from being a fiver. On the finance front, Jeff was terrific--he kept things snappy and kept me fully informed on loan and extended warranty details. Very friendly and professional as well. I'm lovin' my new ride and would recommend that you check out Audi Morton Grove . Their advantage program is awesome and I look forward to many years of ownership with their help. Four rings! read more