Boris at New Ride has been taking care of my family's cars for years, and this experience just reinforced why we keep going back. I mentioned that the car didn't sound right, and Boris immediately took the time to diagnose the issue while I was still at the shop. He was able to quickly identify and verify the problem. Unfortunately, the car turned out not to be safe to drive, but Boris went above and beyond -- he stayed late and worked to resolve the issue within 24 hours so I could get my car back as soon as possible. Throughout the process he was very diligent, sending me pictures of what he found and clearly explaining the repair. In the end, he actually did more than expected and still honored the original estimate without going over. Boris has been servicing vehicles for my extended family for many years, and experiences like this are exactly why we will continue trusting him with our cars for many more years to come. Honest, knowledgeable, and incredibly dedicated. Highly recommend read more

If I can give a negative star I would . Jimmy is very unprofessional and the mechanics do more damage than good

Great people explain everything. Work until they fix your issue. ***** Highly recommend them. Thank you!

NEW RIDE, BORRIS AND JIMMY have been taking care of 12 of our business and personal Cars for the last 25+ years. Excellent job, excellent workmanship, excellent fair Prices. All with a smile. We Love them!! read more

Bought SUV for family business. Great service and selection. I know owner for years and had my previous vehicle serviced there read more

I have a 1992 Lexus SC400 and I depend on Boris and New Ride to take care of my car. They did an outstanding job on repairing some rust in the door panels and matched the paint so you can't tell it was painted. Other mechanical work done on the car has been completed at very reasonable labor hours. read more

I was looking for a new mechanic and was referred to New Ride Inc by someone in my personal network. I took my car in for an oil change and some other routine maintenance and we came up with a good maintenance plan. I knew the minute I walked into the shop that I had found a good mechanic, this is a good old school shop that is unfortunately a dying breed in the world today. Jimmy told me exactly what my car would need and when, and we came up with a good service plan for my Volvo for what I could wait for and what should be done sooner than later, with estimated prices so I could budget for future service and replacement wear items (brakes and what not). And now I take every opportunity to recommend New Ride when a friend needs a new mechanic, now as a satisfied customer myself. read more

Very friendly, thorough, and timely staff. Truly no comparison indeed. I would and have recommended them. This is my first purchase from this dealership. Also, l had a rubber issue with my car. They fixed it quickly and without any problems. Overall, thanks for taking good care of us. We really appreciate your professionalism. Love the new car! Maryna B. read more

My car had been making noise and I asked Boris to take a look at it and he told me to bring the car and he found exactly what was the multiple problems were and explained it all to me and he got it done within one day. Very helpful and fast. Thank you so much! read more

The best experience and amazing customer service. I had a Nail in my tire and he fixed it for me in less than 20 minutes. 100% recommend.

I made a $500.00 deposit with them last summer to hold a vehicle. I opted to go with another dealership but New Ride Inc refused to refund me my deposit although they said it was refundable. That is bad business, I cannot recommend this dealership. read more

10/10! iv used other body shops for past car repairs and been disappointed in the customer servise and work performed. Tried Boris this time and i was blown away with the customer servise right off the bat. They where fast, friendly, and most important to me, they never left me hanging if i had questions. read more

I've been going to New Ride for nearly 10 years. Jimmy and Boris consistently provide honest assessments of what maintenance/repair need(s) to be done vs. what could be done. I've not once felt like they are trying to "up-sell" me; they are just as likely to tell you that a certain repair or maintenance item can wait until next time. Not only that, their prices are extremely reasonable and turnaround time is great. I highly recommend! read more

Good selection of cars. Good service and friendly staff. Best Shop could be found in the neighborhood. read more

New ride is a great place to either buy a used car or get your car serviced! Jimmy, the owner, is a kind man who has helped me help some low income friends buy good used cars for low prices. And we are pleased with the 2014 model car we bought for ourselves from Jimmy. I recommend New Ride strongly. read more

I highly recommend Jimmy and his crew for auto repair. They have already saved my butt twice in a pinch. They also have extremely quick turn around time for oil changes. In one instance, my driver's side mirror was knocked off. They identified that I didn't need a completely new mirror and managed to fix my mirror very quickly in a practical way for a good price. In another instance, I found that one of my tires had a leak (probably from hitting a pothole). The tire was completely flat, but luckily I parked near New Ride. They were able to get me going in less than 24 hours for a great price. This crew is small, but they are very efficient and practical. read more

We had a wonderful experience today purchasing a clean and well maintained used car from Jimmy @ New Ride, Inc. He was very accommodating allowing us to test drive the car on our own and later take it to our mechanic for a thorough vetting. After their review, with a thumbs up from our mechanic, we bought the car in what we consider a very good deal! Thank you! =;D Brian B. Evanston read more

I had spent nearly two weeks talking to the owner about a car I really wanted to purchase, and had everything set up, he told me the down payment amount, which I told him I would be able to bring when I come in to see the car, and then he tells me I have to wait to get financed after he gets me financed already. When I told him I couldn't put off getting a car any longer, and that I needed one by the next day (mind you, I spent two weeks setting this up with jimmy, the owner.) he tells me to shop elsewhere. Don't waste your time with a rude person, like he told me, just go elsewhere. read more

Got my mirror chopped off, and these guys were friendly, honest and fixed it quickly for a lot less than I was expecting.

I recently purchased a "new" used car from Jimmy at New Ride. We took a test drive and liked the vehicle. Jimmy wanted to go over the car again to make sure everything was in tip top condition before selling it. The next day we purchased the car. There was a slight problem with the car the following day and it was taken care of immediately. The price was fair as was the trade in. I highly recommend New Ride. read more

I purchased a Toyota Prius that was exceptionally clean. They were willing to work with me in making me feel comfortable with the purchase. I was allowed to take the car to a dealership to have the car inspected. I found the Jimmy and Boris very friendly, as well as the mechanics that worked there. I would strongly recommend New Ride Inc. read more

To whomever is looking for a new car or having the old car fixed Jimmy and Boris are GREAT. Very Knowledgeable, Fair, and will not take advantage (have had some experience with that, where one mechanic told me to replace, Boris fixed and works just fine without glitch). Always are willing to help and recommend the right fix. Been coming for years will not go anywhere else. *************************************HIGHLY RECOMMEND*************************************************** read more

Car threw a check engine code. Wish cars had less of this diagnostic stuff. Anyway the boys diagnosed the issue and had to replace the catalytic converter. The good news was they were able to do it for a reasonable price that was less then half what my app sowed for this repair. Thanks again read more

We were looking for a good solid used car and a friend of ours recommended New Ride in Evanston, Il. We went to look at what they had, and even checked on line. We met the owner and he recommended a vehicle once he heard what our needs were. We test drove a Chevy Tahoe and the owner Jimmy gave us the history of the car and gave us time to go thru the car. Once we agreed on a price, Jimmy went thru all the features and answered all our questions. No pressure, or hard sales gimmicks. We bought the car and have no regrets. By far the easiest car buying we have ever experienced. Our daughter will be driving soon and she will need a vehicle. I can tell you after our experience at New Ride, her car will be bought there. Thank you Jimmy for your honesty and high integrity. You will see many of our family and friends in the near future. read more

Drove out over 45 min to check out 1 of his used cars, found it very clean & in great condition but Jimmy wasn't there so couldn't get it until the next day. Called and negotiated a fair price over the phone and told him when I'd be out. He had all the paper work done by the time I arrived so the whole transaction only took minutes. The whole staff and experience was a pleasure and be assured if anyone in my family is looking for a used car this is the 1st place we'll look. Thanks again Jimmy and the staff @ New Ride! read more

No star given and if there was a negative I would choose that. My experience with the sales staff at this location has by far exceeded the worst experience in my life. Liars, cheats, horrific communicators, say they'll call back never do, never follow up and given the run around read more

Great service, good prices, friendly employees. I've brought my cars, foreign and domestic, here for many years for routine maintenance and necessary repairs, and never been disappointed with their honest and high quality service. I would recommend to anyone! read more

Their service is as always on professional level. I like the fact that the mechanic pays attention to small details. They helped me solve problems with my car after another dealer gave up on me. read more

I have bought cars from more than a dozen Chicago area dealerships. THese guys are small, but good. They sold me a 9 year old Toyota that needed a little work, so as part of the purchase negotiation, we agreed to have them put in new shocks and struts and absorb the cost of parts with no labor charge in the purchase. Unfortunately, one of the struts had a defect that showed up a few weeks later. They fixed it the day my mechanic noticed. Then, a few weeks later, a couple other things need attention on this "AS IS" purchase. Even though it wasn't under warranty or any other form of obligation, Jimmy and his team took care of me. They even gave me a loaner each time I was there, although one of the loaners didn't have A/C on a hot day. Still, they did everything they could to accommodate my schedule. They did a great job and ate the cost of the work. They care about doing the right thing. You see lots of repeat customers there including cops and business people who could probably afford high end dealerships. But, they obviously see the value in this kind of customer service. The selection is smaller, but, they seem to be picky about the cars they bring in, so you know they have checked them out thoroughly. When it comes to buying a car, you want to know your dealing with people who have integrity and a good sense of fairness. Well, check out these guys. read more