Very few employees. Manager unresponsive to a call. For 2 weeks I have tried to test drive a certain vehicle without success. Starting to think this dealership may be a bad choice. read more

*BUYER BEWARE! FALSE ADVERTISING AND MISREPRESENTATION* Purchased a vehicle from this dealership, which was advertised through Auto Check via Experian with no damage and sales manager confirmed such. I personally did a Car Fax report and it showed minor damage. Contacted sales manager and sales rep via text as to my findings and to this date, no contact return. Goes to show, I had them backed in a corner with nowhere to go on my findings seeing they would not return any of my texts to them. Do your homework if you do decide to do business with flat out liars. DON'T TRUST THIS DEALERSHIP! read more

DECEPTIVE SALES PRACTICE!!Was quoted and confirmed an out the door price over the phone and traveled two hours one way to pick the car up. Sales rep gave us the numbers on a post it note!! Monthly payment was higher then it should be and when we asked to see the principal they had tacked on an extra $1000.00 when it came to sign the paperwork. Walked out and will never buy a car from them again. Buyer Beware!! read more

I have had my 2022 Audi Q5 in twice for the same CV transmission problem. The first time they flushed and changed the fluid. The second time they kept the car for more than a week to replace a part and didn't offer me a loaner or rental car. They said they didn't have one. Now I am back for the third time for the same problem and they are saying they don't have any loaners available. I live two hours away and this is my only vehicle. Why should I have to rely on friends to transport me. Audi should pay for a rental car for me. Very unhappy. Salespeople nice, service department can't get it fixed. Looking at lemon law next. read more

Poor inventory. Service department didnt return calls. Ordered part in person never heard back.

Service department doesn't listen to a word you say as they are too busy jumping to conclusions and telling yoou what they will not do. This was my second attempt to get my car worked on. The first time they charged more for the diagnostic than the cost of repairs by a local mechanic. read more

I had my A6 towed there from Elkins, WV because I trusted that they were professional and educated in German Engineering. I got the diagnostics to my car and they proceeded to tell me that my 2016 A6, that is in very good condition and has been very well maintained, less than 90,000 miles on it had a hole burnt through the motor. My car did not indicate this whatsoever. This car has put itself in limp mode for A Coolant leak. It was taken to Clarksburg Audi and they were the ones who fix that issue and took it out of Limp mode. I was sent the estimate via email and shortly after is When I got the call from the Customer service representative, I was Told that my car needed significant repair. They told me that they had hooked my car up to the computer and a mechanic also checked it. You could physically see that there was absolutely no way that they touched Underneath the hood of my vehicle. I was told that to fix my car, Put one on inspection sticker and to do a few other maintenance procedures on my car, they estimated the cost would be around $14,000. I told them I didn't want them to replace anything. I would have a tow truck pick it up and bring it back. When I got the car home, I was finally able to get a hold of a friend of mine who is a certified foreign car mechanic. He was able to fix my car. The only thing wrong with it was it needed the shaft position sensor replaced. A $20-$40 piece if you buy it at a local car parts store. With the $14,000 that they were going to charge me to replace the motor, and I'm sure they were going to keep the motor from my car they they said was completely done, They were about to make close to a $20,000 profit. I've tried to contact them two different occasions trying to get the original repair estimate they gave me. The estimate is no longer Available in the email I was originally sent. I did however take a screenshot of it and sent it to my mom when I first got it and she managed to retrieve it on her phone. I normally don't leave bad reviews, but I felt this one was a little necessary. They were going to take advantage of me because I was a female, and they saw that I was extremely stressed, irritable and panicked because I had no clue what was wrong with my car. And to top it off, they had the nerve to charge me over 200 dollars for a absolute crap diagnostics. I'm nobody special and I Realize we are humans and we makes mistakes. No one is perfect, but you guys need to do better. read more

If you are considering buying a car from this dealership please be extra careful and double check everything they tell you before you buy. I am 64 years old and trusted them when I bought my vehicle 2 years ago for my birthday. They told me it had only been in a slight fend bender in which the police had not been called. The car fax they showed me was only half there. I found out about the real car fax when I tried to trade for a new vehicle. I can't get even close to my pay off because the REAL car fax shows extensive damage done to my vehicle with air bag deployed. So sad people have to lie and take advantage of others. Be Very Aware. They Lie!!!! read more

Bought a car from them in September and I still haven't received the title, still driving with an expired temp tag. I have to spend time and money to get a new temp tag because they don't know what they are doing. Bad customer service they don't answer questions or do things in a timely manner, once you buy a car they are done with you. read more

This is a great dealership. From initially looking at various models, the salesperson Austin was very helpful and knowledgeable about both Audi and VW. The dealership location is easily accessible and very nice and clean. Everyone I dealt with was friendly, professional and helpful. I would highly recommend this dealership. read more

TL;DR: Audi prices, shady af used car dealer experience. Dealership is owned by a shady lawyer and it shows. One way or another, they'll screw you over. Hardly even know where to begin with this place. Purchased from out of state as they had a good deal on a lightly used S3. Negotiated everything about the sale over the phone with Jon Pajak (the GM), and agreed on a date/time that I would drive up to take delivery. First red flag was Jon was reluctant to provide anything in writing to lock down the sale, but I told him I wasn't driving 6hrs to show up and haggle -- I'm showing up to give payment and take delivery and that's it. So he reluctantly provided a purchase agreement with the terms of sale. I've never had such trouble obtaining something this simple from a dealer before.I show up on the day of delivery and Jon is mysteriously unavailable, even though he promised to personally be there to make sure things went according to plan. Ok whatever, I probably don't need him for this right? Wrong. Turns out the car has numerous mechanical and cosmetic issues that they failed to disclose. Then they tried to gloss over the carfax report (which they wouldn't provide during previous conversations but promised it was clean) and surprise surprise, there's an accident history listed that they not only didn't disclose but actively tried to hide! Again, my fault for trusting them to be honest. I was paying cash and registering it in a state that requires the new owner send in the title paperwork, not the dealer, so I wanted to make sure I'd get the title with the car. I discussed this with Jon beforehand just to make sure there wouldn't be any issues and he said no worries, it'll be no problem at all. So of course the icing on the cake was that on delivery day they said the title inexplicably wasn't available but they'd overnight it to me on Monday when Jon got back in to give the green light. I was reluctant to leave without title in hand, but at this point I've had a friend drive me 6hrs to get the car and didn't really want to go home empty handed. So against my better judgement I left with my new car and only a promise that the title would be sent ASAP. Prepare to be stunned: that didn't happen either. It took over a month for them to finally send me the title, and I had to keep bugging the crap out of them to even provide the most basic level of customer service. They said they'd send me a check to cover the maintenance and repairs that were supposedly done by Audi but actually weren't. That also took countless texts and phone calls and over a month to finally get sorted out. It's been almost 4 months and Jon still hasn't resolved all the issues with this sale. Now he's decided to just ignore me completely in hopes the problem will go away, which is par for the course at this point as it's his overall management style. I wish I'd never dealt with this place at all. You'll pay Audi prices but get the customer service and experience of some shady used car lot (maybe even worse). The entire staff repeatedly drops the ball on customer service here, and none of them seem to know how to actually run a dealership to any standard (let alone Audi's standards). Another reviewer had it right: Audi HQ should shut this place down. It's a disgrace to the brand name. read more

Do yourself a favor and drive to Washington PA for service or actually just don't buy an Audi at all. These people wasted 3 hours of my life and $350. They attempted reprogramming a key and messed up my software so bad! Then the service advisor called me a liar and said an EPC light was on before I arrived. Washington was able to confirm that nothing at all was wrong with my car, just that Clarksburg didn't know what they were doing. There was nothing at all wrong in conjunction the EPC light warning. Just an inexperienced tech. Also, Audi Corporate is NO HELP. This is my second Audi and my last. My Grandfather switched companies due to this local dealership and he had Audi's for 20-30 years. The only "5 stars" about this experience is Jon, the new GM. He's trying but he's in over his head. read more

I had my Audi A4 towed in for service due to breaking down along the expressway. I thought no worries since I have an extended warranty. Well, turns out the engine was blown and needed replaced. Again I sighed with relief since I had an extended warranty, with $200 deductible and Audi of Clarksburg offered loaner cars. Well, this was when things started going sideways. After 6 weeks of begging for a loaner car and repeatedly being told I am on the last, I never got one. Luckily my warranty covered a rental for two weeks since the estimate called for 29 hrs to replace the engine. 2 weeks later the car still wasn't finished and I had to return the rental as it cost $40/day. My wife and I continued to share her car which was very difficult since we both work full time jobs. 4 weeks later I called and was told the car had been ready for 3 days. Why didn't they call? Anyways, I was excited to get my car back as it had been 102 days. I settled the bill which was 10980.71 of which I had to pay 618.00. What happened to my $200 deductible? I was so glad to get my car back that I just gave up and paid it. Took the car home and 15 mins into the half hr trip the engine loses power and goes into limp in mode. WTF? 11k in repairs and it's still broken? They look at the car and informed me the fuel pump was bad and would cost another 985.00 to repair and I would have to work with the warranty company to get it fixed. At this point I was done with the car and just wanted to trade it in. Test drove a car I liked. They offered me $4500 trade value. What?! You just charged 11000.00 to fix it? I left the car there to think about what to do next. I stopped by my local Ford dealer who gave me $9000 trade sight unseen and I washed my hands of the whole situation. This was 3 yrs ago in June 2017 and I am still pissed over the way I was treated. If you have the misfortune to get a car from them don't you dare to count on getting it fixed properly. They are crooks and will steal your money and leave you with a broken car. read more

The service department is probably the worst ever. I expect more from a luxury brand. I suppose I need to accept the fact that the local talent here is pulled from a shallow gene pool. I presume this is why there aren't any BMW, Mercedes, Land Rover, etc. dealerships around here. The building is dilapidated, the bathrooms are dusty and look like they're from a horror movie, and there was likely a 70's porn filmed there at one time. I expect better when I pay a $70K+ sticker price. Audi needs to raise their standards and close this $hit hole down. On top of this, they don't even have their own receptionist. They outsource to a call center in Kentucky somewhere. Might as well but a crappy Chevy or Hyundai...Suck it, Audi of clarksburg! read more

Horrible! Do not buy from this establishment. I purchased a used vehicle and an extended warranty. Within 48 hours it started throwing various service codes. Ultimately, after 6 months I have had to replace wheel bearings, brakes, rotors, ignition and various sensors. When I attempted to give them the opportunity to make this lemon of a deal right, they offered to take it off my hands for $2500 less than I paid them. read more

Took my car in on a wednesday for engine and coolant repair. I called the same day to see what the deal with my car was and they gave me the run around FOR 44444 WEEEKKKSSS. Everyday I would call and ask for an update on my vehicle and the gentleman at the service department named Jason told me "it should be ready tomorrow" over and over again. AND ON TOP OF THIS they charged me 600$ extra on a 700$ repair because they did work on my car that was not authorized! I will not be returning to "Audi of Clarksburg" for car service or maintenance read more

Scheduled simple repair (new key programming) specifically so that I could pick up car at noon during my lunch hour. I told them that when I made the appointment. I got hear 45 minutes AFTER car was supposed to be finished and it hadn't even been touched yet. Cashier told me all the mechanics were at lunch and it would be another 20 minutes before they would even start on it (which ends up being 2 hours later than scheduled). No phone call telling me they were running two hours behind schedule. I even dropped it off the night before so they would have it earlier than scheduled. No courtesy van offered to take me back to work. Now I have to take an hour of vacation and wait for them to do their job. Will not be coming back here for service again. Nor will I be buying any vehicles from them again. Very poor customer service. read more