I have always taken my car to Subaru dealership for service and this time decided to go outside the…read moredealership to have my front end assessed. Bruce Cox had good reviews so I brought my car in. I was told I had to replace my front passenger side axel, tie rods and front and rear differentials, transmission fluid service and a little more. I was called and notified of what was to be done, provided an estimate for the work and told my car was already on the lift and they could start now. Since bad weather was forecasted and I basically work out of my car I needed my car back asap and was worried about not fixing it and having to deal with driving in ice and snow. I approved them to do the work. I got my car back in two days and paid a fortune. my first concern was that the "diagnostic fee" wasnt applied to the overall work costs, It was in addition to. Not my normal experience but what could I do? they refused to discount the Dx fee. I paid and drove home. The following day of driving my car, the front end was vibrating so much and I had evidence of an oil leak on my driveway. So I took it back in. They told me nothing was wrong, showed me a video of the underside of my car and said there was no evidence of an oil leak. So I picked my car back up and within a few days the noise that brought me in the first place was back. In the meantime I contacted Subaru dealer had them assess what was going on and they reported the driver side axel was bad and needed replaced highlighting that the rear differentials were over filled and leaking, my transmission fluid still looked dirty despite the service I had done at Bruce Cox and the cost for fixing the driver side axel and tie rods at Subaru was 1/2 the cost!!!!! and the Dx fee was applied to the overall cost of the work done. I feel that I was financially taken advantage by Bruce Cox and despite the work they did having a "warranty" I don't trust taking back. Super unfortunate for my wallet and lost faith in them. Hard lesson learned.

Their "Subaru Head Gasket Special" sounded reasonable starting cost at about 1500$ for a '13…read moreOutback with oil in the radiator. When it came down to it though, they really did not want to do the work. The two options then became either a 7000$ rebuilt engine or a 12000$ new one. What's special about that? Paid the diagnostic charge which was perfectly fair and went elsewhere. Nice people, just that the special really does not exist.

Toyota of Bellingham has always been a leader in the area. The employees are knowable and friendly…read more Highly recommend the entire group.

I have been dealing with the Service Department at Toyota of Bellingham for 18 years. They've…read morealways been wonderfully efficient, prompt and cheerful. The man I deal with most often there, Jack, is unfailingly kind and competent. The woman who checks me in and checks me out, Elise, is just fabulous. Highly recommend everybody there.

Let me start by saying - finding a good mechanic is hard to find especially for a BMW ... moving to…read morea new town after living in Seattle- I was always being over charged and taken advantage of.... This is like a unicorn here!! Keith the owner answers the phone on occasion and clearly cares about the service he provides and it shows. When I arrived at my appointment the guy at the counter held out his hand and said Welcome I'm Tyler! He gave me a run down of what they do and also offered a loaner car?? Huge bonus - When I came to pick it up - it was closing time and Keith was such a sweetheart and said - I'll have someone Monday call you and total you up - what you are letting me leave without paying yet??!!! Maybe I've been jaded from city life but that never happens - the mechanic came out (Austin) and was super informative and told me all he did. Super awesome experience and you can count on me to return for all my service for my BMW. Last unexpected bonus - they washed and vacuumed my car!! Thank you guys for being awesome!!

Excellent service at a fair price. These people definitely know what they're doing and they're not…read moretrying to overcharge you. Highly recommend.

Asked around at several dealerships while shopping for a used Honda Pilot. Honda of Bellingham…read morereally impressed me with their transparent pricing and friendly service. With lots of used cars, dealers add mandatory fees like Lojack or paint finishes or whatever to get you to pay more. The advertised price is just a lure to get you in the door. My experience with Honda of Bellingham is that what you see is what you get, there were no random extra charges, no sneaky fees, no unnecessary hidden options. It was so refreshing and easy... Matt who helped me was polite and responsive. 5 Stars.

Just a quick follow up to my 7/27/26, negative review of the service department follow up to my 3…read morecalls for service appointment, for my Honda Pilot. Needed the timing belt replaced. Not a small or inexpensive repair. They never called me back! I purchased this suv at their dealership. Do you think I would ever purchase another Honda from Honda of Bellingham? Absolutely not, as well as any other service work. Daniel Young

Our car buying experience started off less than satisfying and was reminding us why we are…read morereluctant to start the car buying process. We left the dealership on the first visit, disappointed with the sales staff. But returning on another day, we had the opportunity to meet Corey Godin in the sales department who changed the process into a wonderful experience for us. He showed professionalism, knowledge, and a willingness to listen to our request which made the process go smoothly. We would not hesitate to purchase another vehicle at this dealership with him! Kudos to Corey! Tony M.

Don't walk away from this Dealer...RUN 1st mistake was…read moregoing there to determine issue with truck tranny. Leaving off all the earlier BS. They said take the car home, we will find financing. They got me the worst deal with Deming Credit Union. Received like 10 Rejection letters from other institutes LATER on after signing contract.

I've been going to Sterling for years, have spent thousands, have been reasonably satisfied. I do…read morebelieve these are nice folks. Unfortunately, I've had a really distasteful experience just recently and am therefore going elsewhere for my future auto service needs. I called to schedule a service appointment requesting three items be addressed: install new headlight assembly (with the new part that I provided), fix front passenger door lock that had stopped working (actuator replacement), and oil change, and I was given a quote for this work. During the work, they called me and told me that I also needed a new PCV valve, which would add $173.39 to the cost, which I approved. When I went to pick up my vehicle, they hadn't addressed the door lock issue at all and said that they could offer me a quote for that. However, they had already quoted me for that, which is why my vehicle was there to begin with! In the end, they charged me the full amount without having replaced the actuator. As I look at other reviews, I see I'm not the first to have had this experience with Sterling. Lastly, when I called around about getting the door lock fixed elsewhere, it was much cheaper than the additional amount they were wanting. If you are going to go with Sterling, I would highly recommend you get *everything* in writing, even if the conversation on the phone is as clear as day. Otherwise, all you're going to hear is "oops, sorry for your misunderstanding."

I have taken my car as well as used cars I was hoping to buy to them. They've helped me over the…read morephone trying to diagnose the problem before bringing it in and have always been super kind! When they do give me the diagnostic, they walk my through what the saw on the car as best they can. I have appreciated their flexibility, eagerness to help me, and overall treatment (especially as a women)! Special shout out to Pat, Sterling, and Zoe!

Awesome. They even quoted me a higher price and decided they I didn't need some of the work done,…read moreso they didn't charge me for it! Definitely an honest price for good work.

Shane is incredibly knowledgeable and thorough and I can tell he truly cares about taking care of…read morehis customers. Service reps were also very helpful and efficient.

I got status reports of work completed on a regular basis. They were thorough, polite and service…read moreminded. They worked very well with the insurance company to resolve issues and their work was very clean and professional.

I am writing to share my experience with No. 1 Automotive during the repair of my VW ID 4 after an…read moreaccident in October 2023. Although I initially chose this location because I believed they cared about their customers and the quality of service, I was deeply disappointed by the level of communication and organization. During the initial estimate process, there was a significant gap between No. 1 Automotive's estimate and that of Farmers Insurance. I had to become involved in ensuring that the two parties communicated with each other. Throughout the following months, I received no updates and had to constantly call, email, and leave messages to get any information. After five months, I stopped by to check on the status of the orders. I was informed that all parts had been delivered except for two, which were expected to arrive soon. However, after giving them another month, I decided to order the parts and work with a different vendor as No. 1 Automotive showed no interest in making progress. When I informed them that I was considering taking my car to another shop, they finally called me to book an appointment. However, when I called on the ninth day after leaving my car with them, the repair advisor did not know the car was there or that the parts had arrived. My car sat untouched for ten days while I paid for a rental. On the fifteenth day, they informed me that they needed additional parts, but did not know when they would arrive. I called VW and arranged for the parts to be delivered the next day. After four weeks, they finally finished a job that should have taken no more than a week or ten days. Furthermore, there was a discrepancy between their estimate and Farmers Insurance's! And I ended up paying $600 out of pocket for the rental car which they directly caused by not touching the car for 10 days!!!! Throughout this entire process, no one followed up with me or offered any apologies for the poor customer service. Except the general manager on site on May 18th! I strongly advise others to avoid this location to save time and money.