Take your business elsewhere. I've purchased a lot of cars in my life and never, ever had an experience like this, which included being lied to and having credit issues leveraged to try and force a bad deal to take advantage of me and my wife.
I made the mistake of first approaching this dealership to lease a new 2020 Forester Touring. I was told by Lori Bockwoldt (the finance manager) my wife and I were approved for a Lease (after running my credit). Then she provided the numbers. The dealership offered less than the minimum KBB trade-in value for my 2017 Forester Touring (which was in excellent shape with a top-notch tint job), and only took $1,000 off of MSRP. I tried to negotiate, but they knew we had credit issues and refused to budge. It was a bad deal. So I went shopping. I found other Subaru dealerships (south of here) would sell me the exact same vehicle at Invoice, give me $1,500 more for my trade-in, and one even offered to tint the new vehicle as part of the deal; the difference was more than $3,000 in savings. The problem is these other dealerships couldn't secure a lease because Dewey's inquiries had lowered my credit just enough to where other dealerships couldn't get lease approval. So, I went back to Dewey and asked Lori to confirm we were approved and able to move forward (taking a bad deal, but now having no choice if we wanted to lease a new car). She said yes. A day later she got back to me and said I was denied because there were new multiple credit inquiries (which she said were "red flags" to the lender), and some incorrect employment issues (they claimed my employment was something it was not). So, the catalyst for this mess was the fact I went shopping because Dewey was giving a bad deal, and now had new inquiries from other dealerships. And this was after I was "supposedly" approved (and she told me the approval was good for 14 days!). Now we're unable to secure a lease anywhere. Dewey wasted more than two weeks of my time, lied to me about approval, and then created the very situation that caused the deal to fall apart because they tried to overcharge the sale and undervalue my trade-in (causing me to seek a better deal elsewhere, unaware doing so would destroy any chance to secure a deal). Once again, two different Subaru dealerships south of me offered me more than $3,000 in savings for the same thing Dewey was proposing.
None of this would have happened if Dewey offered me reasonable trade-in and sold the vehicle at a reasonable (or even competitive) price. So be wary; this dealership will try to gouge you if they think they can, they will lie about approval, and those who have credit issues can find themselves locked out of securing a deal anywhere else. read more