Sadly Auburn Hardware is closed. It will be missed by all…read more It was always a great place to grab items to work on the house and buy a Case knife

Auburn Hardware has been a fixture for eons [the website says same ownership since 1969 and it has…read moreexisted for over 100 years!], but I've only graced the threshold like once before. J and I went today, and I was pleasantly surprised to find that it's a gift shop-hardware store hybrid, so that amongst pest control, heavy duty cleaners, and drill bits, you'll find scented candles and gourmet consumables. We had just come from AuburnArt.com, The Villager, and Whapsody, so we were all candled-out, but we ended up buying Wickles and Not Yo' Mama's hot sauce. I only had minimal interaction with the cashier, but he seemed like a nice guy. This is all good stuff since my last local hardware store experience was less that stellar [cough cough, Five Points Hardware in Birmingham]. Now I can say I've purchased hot sauce at a hardware store. Love.

This Ace sets the standard for customer service. You are never left seaching for someone to help…read moreyou, and when they do help they know exactly what they are doing - or they find someone who does. Had a particularly good interaction today with Jonathan who got the batteries replaced in my watches, while not even having the correct equipment - did so safely and expertly, and got my batteries replaced! This is just one example of the great people at Ace. Wonderful!

Great service and products you need; staff checks & are very responsive... I have not ever been…read moredisappointed plus they support feeding starving children!

(March 21, 2024.) My experience at other Home Depot locations caused me not to expect much in terms…read moreof customer service here. I entered the store and found the shelving units (what I originally came to shop for) but didn't see what I needed. No problem. I then looked at the patio features and saw a glass-topped table with four chairs and an umbrella. A closer inspection revealed a sign on the umbrella that read "$129". (I may be wrong in my memory, it may have read $125, but that's not really the point.) I haven't priced patio furniture lately, but I thought that price was too good to be true, and thought it pertained only to the umbrella. But there were two stacks of boxes behind the display, containing the whole set. A young male associate walked past me, and I asked him if that price was for the umbrella or for the whole set. he said he didn't know; he was from another department, but he would find a garden center associate. It wasn't long before the garden center associate showed up and scanned the boxes and told me the price for the whole set was in fact what was on the umbrella. (In this time I had looked at Walmart dot com and saw a similar set for $380, with free shipping.) I told him that if it would fit in my tiny SUV, I would buy one immediately and take it home. He replied by saying that they deliver. Then, a member of management walked up. He also stated that the set was that price, and in fact they could deliver - but it would be a $35 fee. No complaint from me. He also said that it could possibly arrive tomorrow or the next day. I was then told to go to the service desk and place a delivery order. And I did. The clerk at the service desk was as friendly and helpful as these other three associates, and she guided me through the delivery process. It arrived two days after. TWO DAYS. Everything was as expected. You can bet that I will drive the one hour distance if I need items from Home Depot in the future, even though La Grange is only 30 minutes away and I'm in that town twice a week. STELLAR CUSTOMER SERVICE!!!

Home Depot seems to have all around better staffing than its competition. I went to Home Depot's…read morecompetition to buy a few pieces of lumber and it was frustrating because they did not have the lumber labeled. Frustrated, I went to Home Depot and all of the lumber was labeled therefore I knew exactly where to find what I needed. Little stuff like that makes a difference.

3/34/26-Horrible experience-We bought gas stove top 11/21/25.When delivered, installer found a part…read more- gas - regulator missing. Now 100's of phone calls-5 today no resolution. Most often response is let me get you manager , then no one picks up. We have been there in person, no help. I have contacted credit card to contest charge. I can honestly say my worst commercial experience ever. DO NOT BUY APPLIANCES FROM THIS STORE

What a horrible store. Waited an hour to get wood cut after asking 4 times and having to go to a…read moremanager to only have a guy show up and cut someone else's wood that was behind me. Absolutely horrible management and beyond horrible customer service. I'll give Home Depot my business. Lowes should be ashamed to keep the looser that is managing this store employed.

This sporting goods store has everything the experienced or novice hunter or fisherman could need…read moreor want. If they do not have it they will order it for you. The owner is second generation and can tell you about every item in the store. The same can be said for the Manager Donald. You just don't get that kind of knowledge and experience from the young kids in the chain stores. They also offer Lay-away and they buy and sell used guns.