They honered the warranty. No squabbles. Swapped out for better one. Good on prices. No really…read morenocomplaints.

They installed a 1 TB SSD and 16 Gb of ram in my old computer. MS had said that it could not be…read moreupgraded to Windows 11, but they found a way to do it. very happy with their service and will use them again.

Went in to get a dark spot in my camera looked at. I'm sure they could tell I'm a novice with…read morephotography (and could've sold me a bridge I'm sure) but they were honest, said a cleaning would cost $35 but they could also try and blow the dust off the sensor and they did it for no charge. Honest and reliable and nice people. Definitely recommend!

We had several audio cassettes converted last Christmas. They came back, burned to CD-ROM, with…read moresome folder names and file names that were, well, inappropriate to say the least. Certainly inaccurate. Hope my elderly parents don't stumble upon them... Sure hope he makes it right. Stay tuned - I can post the weird file structures if you want to be creeped out!

Upon first entering this small establishment, you may be skeptical given the rows and piles of…read morecables and peripherals instead of shiny new boxed items or when you are first greeted by a kind, modest lady instead of an awkward, excessively over/under-weight nerd. But do not be mistaken, the owners of this store definitely know what they are doing and readily provide timely and thorough service for whatever your needs. I've called and visited several times for small issues while building my own desktop and Doreen (the aforementioned lady) has always been more than accommodating and resolved any problems I had with ease, and she refused to accept payment because she deemed my problems only minor issues. In addition, while many items the store has for sale can be dated or used, you won't find a more fair price anywhere (even Newegg.com, my favorite). Actually, I recently donated my older, fully-functional Lexmark printer and Doreen said she'd give it away to someone who needed a printer, so if anyone's in need of a free printer...

Extremely awesome customer service. If you have a personal computer issue this is the place to go…read more They are very knowledgeable about computers and they explain what's going on with your computer so you understand what's going on.

Such a helpful place! I am remodeling a bathroom and have very little experience with plumbing…read more They spent an hour and a half making sure I had everything I needed. And they didn't try and sell me anything I didn't! I expected a pretty big price tag, but it was much less than I expected to spend.

I stopped by Rix for a dishwasher. They had it in stock and got me fixed up immediately. Always get…read moregood service with Rix.

Have dealt with Rix over 25 years. great prices but most importantly great service on appliances…read moreafter the sale. would not buy from anyone else david scott

I've bought a number of Mac products from these guys over the years for our non-profit…read moreorganization. I am so glad they are in our city and have been a HUGE help in answering questions and making sure I purchased the right product. Also, I've taken older Mac products to them and they have helped us get them fixed up and back running well

I purchased an Apple Watch on 24 Jul. I was instructed that in order for it to function at its…read moremaximum I needed to put a duplicate of my IPhone on the watch. The employee there did that data transfer. Not computer savvy - I'm 78 - I could only watch and try to understand the process. About five days later I was the victim of Identity theft. They got into everything I had in my financial world using the id and passwords on my phone. When Apple Support called me to ask if I had TWO Phones, I said no. But the lady said their systems showed two phones with one being controlled by some Russian guy. Realizing I had been scammed, I took the phone back to Graphicom to ask for my money back. They refused. They refused because I didn't have the flimsy 26 cent cardboard display box it came in. In my past every vendor would take the product back but charge a re-stocking fee. I was expecting this and anticipated that charge. However, they absolutely refused because I didn't have the display box. When I protested, what could easily be confused with Dumbledore from Harry Potter came around the desk to hover over me in an attempt to intimidate me. Didn't work but they refused to take the watch back and refund my money. Easily this is their method not to accommodate customers. I'm guessing this happens alot so they are prepared how not to give refunds. When I asked for assistance in at least helping me sell the watch, they laughed and showed me the door. While I cannot accuse these guys of being complicit or inept in the ID theft through their functions of duplicating my personal data, I have no proof, it was amazingly coincidental since I don't use FB, Instagram, Tiktok, etc. Furthermore, these guys are as far from a customer centric vendor as you can get. My impression is their MO is - get the money and get them out the door and hope they don't come back. Buy your Apple watches from your cell phone carrier. These guys are crap. .

Absolutely THE WORST CUSTOMER SERVICE EXPERIENCE ever! I submitted two Pioneer DJ CD Players to…read morethis sad excuse for a repair facility at the recommendation of the manufacturer. Both units were giving error codes and the repair process should have been fairly straightforward. After over two months and numerous phone calls during which I was either hung up on or given the runaround, I finally had to get in my car and drive FOUR hours to reclaim my merchandise. When I arrived, the staff was rude and hostile, and demanded that I pay $130 to get my items back. Having no choice, I forked over the $130, and now that I am home I cannot even get either unit to power on. AVOID THIS PLACE AT ALL COSTS!

This is HANDS DOWN, THE Most Fabulous Electronics Store and surpasses ANY Positive Customer Service…read moreI have received thus far. My expertise is in Customer Service, and this company walks the walk and talks the talk! James constantly guided me, gave me constant updates, was extremely patient, kind and funny in every time I needed assurance on my precious TV. He made me feel that I was FAMILY in the way he sought solutions that helped to fix my TV, and that were financially beneficially to ME first. I would not hesitate to recommend him to anyone. He reminds me of the good 'ol days, when your word was was your bond, and you could depend on honest people to do the right thing by you. I am Blessed to have him take care of us in this area. Wish there were more company's with James' ethics. Thanks for EVERYTHING James--you literally saved us thousands of dollars and you helped prevent us from getting ripped off by others. You could've easily said "Not my problem; I only fix TV's", but you didn't, and that's the difference. We are forever grateful..............Ellen

My experience is over the top Everytime Kimberly hands down is the most patient, knowledgeable…read morefriendly, absolutely zero pressure Manager I've ever had the pleasure of waiting on me ever! Huge selection of everything, beautiful store, great layout, if you can't find what you are looking for just ask they are all ears to helping you finding everything that you are looking for and definitely the Best price in town.

Excellent customer service and a huge selection of products for all kinds of needs. They lose a…read morestar because a 5-pack of coils that I'm used to paying $15 or less ended up being a little more than $20. The cost of a 60ml bottle of Twist eliquid was $19.99, which is WILD. You can get double that amount for the same price at several other places. Otherwise, great store! And it's clean!