called Dylan, my favorite go to guy to repair the damage of a new…read morewater line that I cut through the front yard of my office. He checked on price and availability and called me right back. We were able to arrange a quick pick up. The order was small as it entailed bags of sand, small pebbles, and lawn soil. Staff at True Value was professional and thorough and checked . I got the last two bags of soil so I'm glad I called. Will be glad to return to this store as needs arise. DRW

If you don't want to spend an hour searching a big box hardware store for the item you seek or an…read moreemployee to direct you, this is the place to go. They don't have everything, reason for 4 stars, but they do have 90% of what you need and someone is always available to direct you to what you seek. This store is new and getting more inventory every day. This is my first stop every time I need something.

This Ace sets the standard for customer service. You are never left seaching for someone to help…read moreyou, and when they do help they know exactly what they are doing - or they find someone who does. Had a particularly good interaction today with Jonathan who got the batteries replaced in my watches, while not even having the correct equipment - did so safely and expertly, and got my batteries replaced! This is just one example of the great people at Ace. Wonderful!

Great service and products you need; staff checks & are very responsive... I have not ever been…read moredisappointed plus they support feeding starving children!

(March 21, 2024.) My experience at other Home Depot locations caused me not to expect much in terms…read moreof customer service here. I entered the store and found the shelving units (what I originally came to shop for) but didn't see what I needed. No problem. I then looked at the patio features and saw a glass-topped table with four chairs and an umbrella. A closer inspection revealed a sign on the umbrella that read "$129". (I may be wrong in my memory, it may have read $125, but that's not really the point.) I haven't priced patio furniture lately, but I thought that price was too good to be true, and thought it pertained only to the umbrella. But there were two stacks of boxes behind the display, containing the whole set. A young male associate walked past me, and I asked him if that price was for the umbrella or for the whole set. he said he didn't know; he was from another department, but he would find a garden center associate. It wasn't long before the garden center associate showed up and scanned the boxes and told me the price for the whole set was in fact what was on the umbrella. (In this time I had looked at Walmart dot com and saw a similar set for $380, with free shipping.) I told him that if it would fit in my tiny SUV, I would buy one immediately and take it home. He replied by saying that they deliver. Then, a member of management walked up. He also stated that the set was that price, and in fact they could deliver - but it would be a $35 fee. No complaint from me. He also said that it could possibly arrive tomorrow or the next day. I was then told to go to the service desk and place a delivery order. And I did. The clerk at the service desk was as friendly and helpful as these other three associates, and she guided me through the delivery process. It arrived two days after. TWO DAYS. Everything was as expected. You can bet that I will drive the one hour distance if I need items from Home Depot in the future, even though La Grange is only 30 minutes away and I'm in that town twice a week. STELLAR CUSTOMER SERVICE!!!

The service was horrible. They treated us like morons. We selected a paint choice and they gave us…read morethe wrong color and tried to not give us the correct color.

Items were easy to find. The lady in the garden department was friendly. The prices were extremely…read morehigh for the plants.

3/34/26-Horrible experience-We bought gas stove top 11/21/25.When delivered, installer found a part…read more- gas - regulator missing. Now 100's of phone calls-5 today no resolution. Most often response is let me get you manager , then no one picks up. We have been there in person, no help. I have contacted credit card to contest charge. I can honestly say my worst commercial experience ever. DO NOT BUY APPLIANCES FROM THIS STORE

I've never really been able to find anything wrong too much with Ollies, and I can browse around…read morethere for hours when I go. It's one of those places where you never know what you're going to find, so it's always exciting to "hunt". This Opelika, AL store is the only Ollie's I've ever been to. It is always packed with a big variety of merchandise. Sometimes it's a little crowded with things out on display, but it is an outlet store, so that can be expected. I've gotten some really good deals on some things there. I don't get to go to the store much any more because of my schedule. I wish that you could order things on their website. That would make my life much easier, and I would shop with them more often that way. I've never had to return anything there, so I don't know how that experience goes with them.

Place is poorly managed and staff is very unfriendly. I…read morecouldn't return anything without them making you feel as though you're bad person Clearly, they don't follow their commandments or know them