I can't possible rate them higher because we never actually got to rent the jetskis. The first time I called it took three days to hear back. She booked for two weeks later. We arrived at Walter E Long Park (and paid $10 to park) and waited by the docks for 20 minutes, not seeing her, a sign, or anything. We called and Norma said on her voicemail that she was sick and couldn't put jetskis into the water. Understandable, but if you are unable to run your business, YOU should call the people who have reservations and let them know. So far, we are now out $10 and have no jetski experience to show for it.
I called the next day and made another reservation (AGAIN two weeks later - this is now a month from my LivingSocial purchase). I call her the day of to confirm because it was a bit rainy at the time (3 pm but our reservation was for 5 pm). She called me back, saying that it did look like rain so if WE were uncomfortable we could reschedule. NO, we wanted to GO. I only wanted to see if she would even put the jetskis in the water. We played a bit of phone tag because I was teaching so could not talk to her the one time she called back. At 5 my boyfriend and I headed out to the park, calling repeatedly to see if she was going to be there for our 5 pm reservation. We weren't about to pay $10 AGAIN to park without getting in the lake. After 15 minutes of this, we got a TEXT MESSAGE saying they weren't putting jetskis in the water because of the threat of rain. Meanwhile, it was completely clear and sunny (and remained that way).
This woman literally NEVER answers the phone. She automatically lets it go to VM and then calls back whenever. I probably called her 15 times in the course of all this and had to wait anywhere from 2 hours to 3 days to hear back from her. It's not a very good business model.
We have asked for a refund from LivingSocial and will not recommend her to anyone. read more