Stand up guys who offer great service. I would recommend this small local mechanics shop for anyone…read morewho needs servicing on their vehicle.

Finally! I found a garage with mechanics who seems to be honest and upright! I couldn't speak…read moremore highly of this garage. I've referred many people to them and they have been very satisfied with them also. Thank you guys for being there and knowing how to repair a vehicle with integrity. You are truly an asset to this community.

I was visiting my mom when my car wouldn't start and I needed a new battery stat. I managed to jump…read moreit to get it started to drove over to West Main St, where they diagnosed a dead battery and replaced it for an incredibly reasonable cost. I ended the day with a new battery, working car and not much lighter wallet. Highly recommend!

The only thing I hate more than having car problems is replacing my cars. So when I have car…read moreproblems I use West Main Service. They are competent, prompt, and reasonably priced.

I really needed service on my older car (2005) and Jeff delivered…read more In the middle of a heatwave, he fixed my air conditioning so I could finally drive in comfort again. Very professional and the type of service you just can't get at the big corporate dealerships.

I have been going here for the past 7 years and Jeff and his crew are always so amazing! Very…read morehonest, friendly, and reliable. Will even help with pickup and drop off if you need it. Never any issues and I recommend them to everyone!

We recently took my moms car in for repair and had a great experience…read more Very nice and helpful. We felt we were not being taken advantage of and will definitely go back.

Excellent service. Excellent mechanic. You get what you pay for !! My 2007 Toyota is still going…read morestrong.

The best car repair and maintenance company. They go out of…read moretheir way to make sure everything is perfect. Most honest shop you will find. They went out of their way to help with a warranty issue and saved me thousands. I can't say enough great things about Dan and his employees.

They are excellent mechanics and fairly priced. No need to pay inflated rates by your dealer, Their…read morefront office staff is friendly and professional. Highly recommend them.

We were traveling through and an oil cooler gasket. They had us up and running in less than 24…read morehours.

Luis was fantastic! He really went the extra mile to help me get my car unstuck. I'm definitely…read moregoing to recommend AAA to everyone. When Luis first called, he asked some great questions to figure out what was going on with my car. The world needs more people like Luis.

In January I needed my car towed out of the yard. It was extremely difficult to get the tow truck…read moreinto the yard where the vehicle was broken down. Dylan answered the call with his flatbed wrecker and persisted (for an hour plus), despite the difficulty, until he was able to get the vehicle loaded. Yesterday I was faced with the same issue and this time JT answered the call. Once again, despite difficulty, he was able to load the vehicle. He even spoke to the mechanic at the garage and helped explain the issue. These guys went above and beyond to help me and I'm really grateful. Thanks to Mal's, Dylan and JT for helping me. Very much appreciated! Carl Rothen- New London

Outstanding customer service. Always quick and reliable. 10/10 stars. Tom is one of the best…read moremechanics around. Doesn't sell you other things just gets to the point and tell ya what you need. Sean is also the best in the front. If you need work done I would highly recommend this place.

Unknowledgeable crooks that will call you a liar. Charged like 400 bucks for a 60 dollar ecu and…read morethey didn't even program it right. When brought back and said no cruise and oil light is on one of the lamebrained dickheads that works there basically called me a liar... Avoid these sheisters at all costs!

Great business! Very accommodating to my issues. Excellent communication throughout the entire…read moreservice! 5 stars all day long

CAUTION! High labor rate may cost you when you're presented with final bill…read more My family, or I, over the past two decades, have brought several cars to be repaired by Superior'sbody shop, and we were always pleased with the results. However, our most recent repair experience was shockingly disappointing, and eye opening, to say the least. We used to trust Superior Auto when it was run by Tom, senior. Not any more. The business seems to be now run by Tom Junior, and their focus seems to be more on extracting as much money from a repair as they can get away with. We were given an initial estimate and was told by Tom that it could change, "once we get into opening things up --we may find things that will need to be covered under a supplemental claim that you can submit to your insurance carrier." The repair was to fix a four-foot long scratch on the passenger door. Little did we know that Superior's labor rate was significantly above the area's average labor rate. Without checking with us or the insurance company, Tom proceeded with repairs without getting our final approval and when the job was finished we were presented with a bill that was $2,000 over the original supplemental estimates by both parties. Our insurance company refused to pay the higher bill which was far above the supplemental estimate. The difference was due to Superior's high labor rate, which was about $40 over prevailing area rates, according to our insurance company. Refusing to negotiate a compromise,Tom gave us a a business card of an attorney that specializes in fighting insurance companies for these kinds of disputes. His take it or leave it attitude left us with no choice-- we needed our car back and paid the inflated bill out of pocket. A $6,000 bill to repair a scratch in the paint and to replace a door handle-- I shudder to think what an actual fender bender would cost with these guys. However ,the greatest disappointment was not being made aware of the discrepancy between the body shop and insurance company's estimates before the repair was initiated. We'll never go back to Superior Auto for any work. If you too too, bring your business to this shop be aware of this practice and run away if Tom tells you "We can submit a supplemental estimate..." unless your insurance company will cover his labor rate.

I had a very unprofessional experience with this body shop. The owner tried to get me to send a…read moredeposit even though he couldn't give me a clear timeframe for when the work would actually be done. On top of that, he was very rude and dismissive on the phone when I asked basic questions about scheduling and the process. I wouldn't recommend doing business here unless you're comfortable paying upfront with no clear plan and dealing with poor customer service.

Great quality and professional service. Highly recommended. Kevin is great and paint matches.read more