Stokes Opticians is a family run business and this is where I get my eyes tested. It's also the…read moreplace where me and my family get our spectacles from. Stokes offer a range of spectacles from adult frames to children frames. Whenever I have been at Stokes Opticians, I have found staff to be very helpful and friendly. It is also obvious the staff at Stokes know what they are talking about. The business has been running since 1980 where they offer personalised eye care service as well as focusing on a professional, friendly service and quality products. Advice on contact lenses, eye care, spectacles as well as sports eyewear are given by staff. I have been given useful advice by staff at Stokes Opticians and their advice is worth listening to. A very well run business in my view and a business that offers excellent service.

Wow!!!! My mother in law and partner went to West Brom spec savers this afternoon. the woman…read moreserving was rude and unhelpful !! I'm so annoyed as my MIL surfers with her mental health and it took everything to get her to go out to sort her glasses that had broke by no fault of her own after wearing them for a couple of months! So all in all POOR QUALITY PRODUCTS and POOR QUALITy staff that are horrible with a bad attitude ! Place wants shutting down! When the rest of the family here about this we will all be going else where !

Repeatedly and consistently dreadful customer experience over a 3 month period - as I was I was…read moretold, "We don't do refunds." AVOID THIS WEST BROMWICH BASED STORE AT ALL COSTS! After 13 plus visits to this store and them failing me time after time they still refused to give me a refund only offering a partial refund of £92 leaving me out of pocket by £248 and with some glasses which ultimately I cannot can't wear. They sit beside my bedroom table as a stark reminder of the negative experience I had every morning I wake up. This means during challenging times when money is really tight due to the current pandemic, I have been forced to give Specsavers West Bromwich money they will pocket. They will also resell my old frames which they have taken back from me too which makes this even more despicable as they downright refused to give me a refund even though it had been promised before. There is no signage in store saying you don't do refunds and more importantly I wasn't told this before I bought any of my glasses but instead was told should there be any issues they will offer exchange or refund and was also promised this before I swapped my glasses again. Specsavers West Bromwich were quick to take money and up sell on lenses but did not even once mention about they don't do refunds. Clearly the majority of the colleagues (or at least the majority of ones who I have had the unfortunate displeasure of having encounters with) need to be retrained. Perhaps they could be sent to one of the Birmingham stores as having looked at some of their reviews online on other sites they seem to understand the meaning of customer service. I work in a care setting and clearly Specsavers West Bromwich just see pound signs when it comes to people walk through their doors which is atrocious. I have never written any kind of complaint like this in my entire life but have felt it was my duty and that I had no other option as I wouldn't want anybody else to go through this kind of abysmal and shocking customer experience I have for 3 months give or take. Having worked in customer service in the past for over 6 years and been a glasses wearer for over 20, this is no way to treat any human being, especially a customer such as myself who only wanted a couple of pair of glasses. To have had to keep explaining to my work why I can't perform at full capacity and why I need to take time out just to get my glasses sorted has turned into terrible debacle. I also will have to make up all the time lost at my work meaning I will have to either do unpaid overtime for the next few weeks or have the missed hours deducted for my pay packet all because Specsavers West Bromwich couldn't get it right and still refuse to give me the refund they initially promised and guaranteed me after the 3rd pair of glasses I given by them didn't work out and were ultimately unsatisfactory. This Specsavers West Bromwich franchise are really tarnishing the name of Specsavers. Before this, at the start of June before this whole encounter I thought as Specsavers as a pioneer and leading spectacle brand who cared about their customers especially after repeatedly seeing their commercials on the TV and how they have been supporting people across the country including NHS workers such as myself. Clearly this isn't reflected in the West Bromwich branch that is ultimately ruining the brand of Specsavers massively. I have had a quick look online at just a small amount of their reviews from other customers online who have stated similar concerns to myself (see below). I only wish I had taken these reviews more seriously as evidently I'm not the only person the West Bromwich Specsavers franchise is treating badly on a regular basis. I have no other option but to contact you and let you know about my experience. Abrar Zaman, Retail Director at Specsavers West Bromwich and Majid Jawaid, Ophthalmic Director at Specsavers West Bromwich really need to re-evaluate the day-to-day operations within this store as currently the after care service they offer is inadequate, horrendous and appalling to put it mildly and clearly making a quick buck is their number one objective with after care support for its customers bottom of their agenda. It's pretty obvious I shouldn't have gone to Specsavers. All I wanted was a refund after being messed around on numerous occasions and that could not be granted. Yet the frames I returned will be sold on to another customer and I'm out of pocket £248 with glasses which are not fit for purpose and am being forced to go elsewhere to find a pair of glasses which are.

All around fantastic optician. They're not the cheapest in the city, but the price point is…read moremid-range and you get catered customer service like that expected at a high-end shop. The staff take the extra time to order in a great selection of frames - from designers worn by Beyoncé to affordable but chic and unique shapes. I walk by here all the time going to the coffee shop next door and when my annual eye appointment was due, decided to give them a try. I'm so glad I did. Booking an appointment is really simple. The optometrist I saw was really thorough, great at informing me about my eyes and tests conducted, and took the time to listen and answer all of my questions without rushing. I've recently had some optical migraines and she was great at making recommendations for proper eye care and next steps. I ordered a sixth month supply of contacts and a new set of glasses. The staff made sure to calculate all my options for discounts to ensure I got the best price on contacts. When picking up my contacts I also wanted to try on frames. The staff member assisted me around the shop. He has a great eye for fashion and was able to pick out perfect frame shapes and colors that suited my style. He was never pushy and even recommended a cheaper frame since I don't wear glasses every day. They are all about building great relationships and providing excellent customer service - not just making a sale. I really like that. If you're looking for an optician with excellent customer care and a wide selection of beautiful frames, give Piccadilly a visit.

I haven't yet bought a pair of glasses from here but just one look in the window alone never mind…read moreupon walking inside my just brain explodes. I love wearing glasses and if I could afford a pair for everyday of the week then I would have a wardrobe just for them. Piccadilly has a great range of designers which also means the frames alone are on the expensive end of the spectrum before you even add the cost of your lenses. What you have to remember though is that this is something you will wear everyday for at least two years till your next eye test and so you want them to look good. I always find it really hard choosing a new pair of glasses and visit lots of opticians to check out the ranges and snap myself in a host of frames to help with my decision making. If you are looking for a distinct, quality frame then you can't fail to find one in here, it just might take you a while to decide which pair.