Extremely unprofessional. My wife and I lost income due to unforeseen circumstances and were unable to pay for our wedding this year after having to cancel due to a reservation issue in 2023. We had to cancel the wedding altogether, and thus all of the other services that would go with it.
Most of these folks understood that sometimes things outside your control happen. Not Atrin Studio, no no! What we got from them was rude and condescending for no reason. After these messages were sent we were blocked and they proceeded to then attack one of my wife's bridesmaids via text.
For clarity: Our venue became unavailable last year during our desired date due to a scheduling conflict with the venue. We were far enough out from our wedding that we were able to reschedule for the same date the following year(2024) and let the other booked party take the venue for 2023. However we lost our jobs in January of this year and had to cancel in entirety.
This is unacceptable behavior. Do better.
Edit to address the owner:
You were EXPRESSLY asked, when we had to reschedule the first time, if you wanted us to pay an additional deposit. You said NO. You did not, AT ANY POINT, tell us that you were booked for this year.
While loss of income in 2023 is our fault and we SAID AS MUCH, you canceling two dates this year is on YOU not us. We are not in control of when somebody decides to lay us off. FOR THE RECORD, and it's right there in the text, we ARE sympathetic that our actions last year cost you. We are sympathetic with you losing money BECAUSE WE DON'T CURRENTLY MAKE ANY. Try and spin this however you wish, you were in the wrong for acting unprofessional in this exchange. "I asked about your wedding, not your job" was condescending and uncalled for. How the hell do you think people pay for weddings?
You THUMBS DOWN my wife's message to you detailing a personal issue. Unprofessional. YOU TEXTED THE BRIDESMAID WHO HAD NOTHING TO DO WITH PLANNING OUR WEDDING AND ATTACKED HER! But tell me more about how professional you were.
We apologized for not reaching out to you. It's right there in the text exchange. We've had more important things on our minds, like finding more work and caring for our loved ones. Again, we're sorry we cost you a paying day last year. This year is on YOU. You reached out amicably, we informed you that we wouldn't be able to move forward, and you proceeded to act condescendingly. When you reached out to us, with MORE THAN AMPLE TIME, we informed you of our situation. Also, you blocked my wife. You only unblocked her today because of this review.
My statement remains. This was unprofessional conduct. We won't be using you in the future and we won't be recommending you to any of our friends who are still in SoCal or intend on getting married there. read more