After reading all reviews we decided to take a chance with Atlas Transmissions.
We gave them our Jeep Patriot 2011 for diagnostics. After diagnostics Xavier Delgado, who's the only honest employee in there told us that the problem looks to be electric, he's the manager.
A day after I called back again to check the status, and another person named Jim told us that the owner said that he will not repair the transmission because I personally change the valve body. After Xavier discussed the issue with him. They agreed to repair.
After they took down and open the transmission they said that repair wasn't an option because parts and labor will be like $3,100 and only 90 days warranty, or a pull out transmission with 6 months warranty for $2,900.
I went to AAMCO before and they asked me for $3,600 for a certified re manufactured transmission by Mopar. My intention was to take the Jeep out of Atlas and go back to AAMCO and allow them to replace the transmission, but Xavier talked to the owner, a real unprofessional and unethical guy called William Empke, known as Bill, and he agreed to match AAMCO price. Since we were already there and we want the car running ASAP, we decided to make this bad deal with Atlas, giving them $3,000 deposit with a credit card.
They promise the Jeep back on Wednesday 08/05 and I never heard from them until 08/07 Friday at 4:30 PM, rushing us to be there by 5:00 PM, impossible.
Today Monday 08/10/2020, we spoke to Xavier in the morning and he mentioned that the Jeep was ready. My wife Sonia requested him to do a test drive of the Jeep before satisfying the balance of $1,900 and he agreed. By noon we were there and one of the mechanics came out and told us that all was ready, only the plastic cover needs to be reinstalled. We asked him to do the test drive and he said that was OK. I turn on the Jeep and went out to the test drive, then the owner and one of his pimps start yelling and saying dirty words, I went down of the Jeep and explained to this Moron that this is my car, my wife was staying at the shop and I will not test ride with anyone else because Covid-19. He instructed his pimp to call the Police.
I went to the test ride, find anything good and returned back to the shop. The owner left and 5 minutes later a deputy from PBSO arrived and the pimp give his version, I gave mine, and no issues, just need to pay and go home.
When we went to the office to pay, the owner gave his personnel instructions to not accept any kind of payment other than cash for the balance of $1,900. We paid the first $3,000 by a credit card, and he was aware that the final balance was going to be paid with another debit and credit card.
This guy William Empke is abusive, intolerant, a bad business owner without ethics and didn't sustain his words, his employees are trying the best and he break any business or decision they make.
Simply, my advice, stay trouble free, don't go to this place, they don't know what's Customer Service, they call the police for their customers.
Now we will file complaints in the Better Business Bureau for violation of their ethics as a member of BBB, and to file a formal complaint at the Courthouse and they will need to pay for our lawyers fees since they cause this situation.
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