The first time we got sandwiches from Atlas, everything was great. But it went straight downhill after that. I believe they can have a good product when they want to. The problem is, they just never seem to want to.
My boyfriend stopped in on an afternoon and ordered subs to bring home. When he got home, my order was not what he ordered. I called to try and figure out what went wrong with the order. The immature female (who has identified herself as a manager in the past) wasn't in the mood for this kind of phone call. So she started to press one of the keys on her phone. Which makes a loud beep in the ear of the person on the other end. Really? That's how you handle customer service issues? And she thought it was funny. So, I sent my boyfriend back with the sandwich to get his money back. And because she's a coward, and knows she was an ass on the phone, she sends some little guy who puffs up his chest, who thinks he is some kind of tough guy, over to talk to my boyfriend. Like he's supposed to be intimated. What, you're going to 'kick someone's ass because they don't like your sandwich?' That's a great customer service strategy.
This was the last of many problems we have had with Atlas since we moved here 4 months ago. We live only minutes from Atlas, and really wanted them to be our neighborhood go-to location for a quick bite. But then they become themselves, and ruin every order.
We ordered food for delivery once. It took an hour and a half for our food to arrive. This was after 5 calls asking where it was, since the female rocket scientist that claims to be a manager told us our sandwiches would arrive in 20 minutes. I even called to cancel the order, and she said it should be arriving any minute. She also lied and said she would cancel our credit card transaction due to the inconvenience, and we would be comped the meal. She lied, the charge showed up on my credit card. And the sandwiches arrived stale, soggy and old. After the liar assured me that our order really had not been sitting for over an hour. But they were.
This is in addition to the countless times we stopped in there and they would make excuses of why they would not serve us. We walked in at 8pm a couple times (they claim they are open until 9pm). The excuses. "Oh, we're closing soon." Yea, in an hour. You make 10 minute pizza and sandwiches. Get over it. "The pizza ovens are off." Why would you turn your equipment off when you don't close for another hour? "We ran out of ingredients." As I see all the stainless steel containers filled with onions, peppers, etc.
They just don't like to work. They want to ride on the coattails of the reputation of what it used to be. But several people around here have said that these aren't the original owners. So clearly, they have tanked the business. read more