GO ANYWHERE ELSE. The carjackers would treat your vehicle better then this shop. They destroyed my wheels, did not install them correctly (front and rear are different sizes) and had zero sympathy, they even tried to charge me more ($340) to install some tires, I wish I was exaggerating. They're so bad, Tire Rack removed this shop from their recommended installers after this incident. Full story below. I highly recommend Gerry's Tires on central, incredible experience there!
Atlantic tire received the tires on Wednesday and I dropped the vehicle off Wednesday night. At 5 PM on Friday I received a call that my vehicle would not be done until Monday, which was really a bummer as my wife and son were on their way in from Chicago so we could all drive to New York. Apparently the shop had trouble getting the Lugnuts off and couldn't find any (standard Chevy/ford 14/1.5) lugnuts. I had to go purchase my own Lug nuts and bring them to the shop. I don't understand this as I just had a flat repair two weeks ago at a curbside shop in Baltimore (shout-out to Havens tires, you the real hero's) and they had no problem swapping the tire in 15 minutes. When I went to pay for the vehicle, Atlantic tire told me they were charging me $340 including an extra hour of labor to try to get my Lugnuts off. I had spoken with the owner for over 30 minutes that previous Saturday morning and nobody mentioned anything about charging extra labor. The total for the tire mounting and balancing was gonna be $340. I finally got them to takeoff the hour of labor but even with that the price for the installation was $240, Normally $100-$120 at any reputable shop. When they finally called me they told me the vehicle was ready I explained that my wife and son will be there in five minutes to pick it up and they had to take a cab from the hospital. Well my wife got there and they had accidentally put the front wheels on the rear and there were wheels on the front as they're different sizes and told them it would be 30 to 40 more minutes. My son had another appointment at the hospital so they couldn't wait and had to come back later in the day and pick up the vehicle. When I explained this to the owner Ralph his response was, "well we could of just not said anything, let you drive out of here and you could figure it out". Save your money and your mental health and go anywhere else, by far the worst experience I've ever had at a tire shop. read more