I came to Lydell Motors after first visiting a local Porsche dealer. I needed a second opinion on a…read morebent rim that Porsche had quoted $2845 to replace, and I also needed tires. I found Lydell through Tire Rack's preferred installer list, had the tires drop-shipped there, and then reached out a few days later after they had arrived. From the first interaction, Mark and the others I spoke to were accommodating in a way that felt genuine rather than transactional. I scheduled an appointment, but then accidentally no-showed it due to a household communication breakdown so I didn't have the vehicle. When I called back weeks later to reschedule, there was zero guilt-tripping. No passive-aggressive comments. Just patience and understanding, and we set a new date. The work itself was excellent. They repaired the rim same-day so I wouldn't have to buy an entirely new one, handled the tire mount and balance, and the alignment. The cost was a tiny fraction of what the Porsche dealer quoted, and the car drives flawlessly again. However, what stands out most is how these guys operate when things get a bit complicated. The day of the appointment, I showed up a little late after dropping my daughter to daycare. Then I failed to mention at dropoff that I needed the car back by 5:15 to pick her up in Orange. By the time I did share that constraint, it was already 3pm. I went into worst case scenario planning mode and showed up to just grab the car seat from their shop at 4:30 and figure out the rest by getting an uber. When I arrived, they told me they had put two techs on the car after I called, and the car was already finished. I was, and still am, blown away by how they went above and beyond to help me when it was my mistake. That showed to me that these are people who care about their customers. I have not found a shop more considerate, hardworking, or accommodating. I will definitely be back.

Over charged on labor hours for bearings, a job that maximize at 3 hours said it took him 6. I will…read morenot use them ever again.

Tony has worked on each and every one of my foreign cars. I can't stress enough how much I trust…read morehim. He is always honest, and will explain in detail how something works if I don't understand. My Audi, VW and now my MINI Cooper S have all benefited from his expertise!

Most excellent private mechanic, a local legend amongs owners of Volvos, for example.read more

Been bringing a 1986 Mercedes, 2000 Saab & 1999 Accord to them since 2003…read more They have been accurate and honest. More than enough for me to travel 20 minutes to drop the cars off for servicing & won't give the time-of-day to the "service" station literally around the block. 'Nuff said.

JP Motors did a great Job serving my vehicle the changed the alternator, fan belt and tensioner…read moregrate experience will always bring my Mercedes here.

He doesn't care about the quality of the cars or how he treats people -- it's all about making a…read morequick buck. He'll throw together a car using old or used parts just to sell it off and make a profit. Don't trust him or the way he does business. It's all about appearances, not honesty or quality.

I'm extremely disappointed with my experience at this dealership. I was sold a car that turned out…read moreto be in terrible condition, with multiple issues that were never disclosed or addressed. When I brought these problems up, the dealer didn't take any responsibility. the owner is more concerned about getting good reviews so more people will buy from him don't be fooled, Save yourself the headache and go somewhere that actually stands behind what they sell!

I've been bringing my 2013 Audi A6 here for almost 10 years now and I have been nothing but pleased…read morewith all the work done on the car. This has been the most reliable auto shop I have ever been to. The mechanics, especially Alfonse, are extremely knowledgeable and just genuine good people. I will never bring my car anywhere else!

I brought my 99 Boxster in following a tropical storm during which the drive side floor (and…read moresecurity control module) got flooded. Al took the car in and painstakingly repaired and dried the module, dried the carpet and got it running again. I was impressed with the professionalism and how thorough he was during the analysis and repair. I have since gone in to address a squeaky belt that turned out to be more involved. His experience led to correcting a common but easily ignored problem that likely saved me from being stuck on the side of the road sooner than later. He took the time to walk me through the diagnosis and made sure I understood all that was involved. He finished right when he had promised and I left with a piece of mind that the issue had been properly identified and effectively corrected. Highly recommended is an understatement!

Great integrity let you know exactly what they're gonna do and how much is going to cost they work…read morewith you. Family business my first time going to them they got me in immediately, and I have to say my car has never performed better..

Do not be fooled by all the good reviews you see on here! These people are rip off artists! I took…read moremy car there for one simple oil change and ended up shopping for a engine. The mechanics are skilled in sabotaging cars and charging you 4 or 5 hours labor for jobs they finished in under 45 minutes. The funny thing is that I was informed that the mechanics are all illegals! So if you decide to take your car, truck or SUV there then you deserve to be RIPPED OFF!!! The only thing that could maybe improve this place is to bring back Tom jr because Tom sr is nothing but a crook!!!

Outstanding customer service. Always quick and reliable. 10/10 stars. Tom is one of the best…read moremechanics around. Doesn't sell you other things just gets to the point and tell ya what you need. Sean is also the best in the front. If you need work done I would highly recommend this place.

Unknowledgeable crooks that will call you a liar. Charged like 400 bucks for a 60 dollar ecu and…read morethey didn't even program it right. When brought back and said no cruise and oil light is on one of the lamebrained dickheads that works there basically called me a liar... Avoid these sheisters at all costs!

This is the best mechanic in Hamden, and they are worth paying extra in tow costs from other towns…read more Bob is the most honest mechanic I know, and I happened to stumble into him being my mechanic. I feel incredibly fortunate to have someone that does great work at a great price. I drive by the shop at all hours because I live nearby and Bob works incredibly hard and really long hours. I ended up coaching his sons basketball team as luck with have it (he's a great player) and it was an honor for me to let his son know how hard he works to provide a great life for his family. Take your vehicle here for service, buy a used car from him, or sell him a vehicle. 10 out 10

Bobby is fair and thorough. He recommends what needs to be done. My car is 16 years old and I don't…read morewant to pour a lot of money. He understands this and works with me without taking shortcuts!