I contacted Kathleen for help after my GSD bit two people in 2 weeks. I knew she had experience with GSD and Jack Russell terriers, I have one of each. When we spoke on the phone, we had a 30 minute conversation in which she reviewed legal issues, insurance issues, and biting behavior. She outlined a solid plan and we decided best to meet at her home for the first two sessions because the dog was territorial. We made a plan for 3 sessions. I already owned an e collar and a prong collar. Kathleen reviewed the proper way to use these tools, in what circumstances they should be used, and how to use them together. She was concise in her direction, open to questions, and had a sense of when I wasn't understanding something, and went over it again so I did understand. We set up 3 sessions, the last to be at my home where we could work on doorbell ringing and people entering the home. Kathleen also worked with my 11 year old jack Russell, who was the leader in barking. She fitted her with a prong collar, and the positive result was almost instant. The training was expensive, which was why I hesitated when I got the new puppy a year ago, but I learned that it's cheaper than a lawyer, and it was worth every cent. I would highly recommend Kathleen, but call before you run into a problem like I did. I'm confident I have the tools to manage my GSD, and JRT including a better understanding of a dogs nature. read more