I was driving to NC with my wife, child and dog when my car suddenly stopped accelerating and it…read moreseemed I had a flat tire. I was in a tight spot to say the least. I limped the car to Firestone where Dustin assisted me. He took the time to look at my vehicle that very moment, accurately diagnosed the issue and had me back on the road in less than two hours. I know they're a busy location and the fact he helped me out given my situation I am so grateful and have honestly never received that level of customer service at an auto shop before. Not only did he get my family back on he road, but had the opportunity to upsell me and was 100% honest and gave me the best value, once again, that I've ever received at a shop. Thank you Dustin and Firestone. Also I downloaded Yelp just to give this review. My first ever. That's how impressed I was.

I made an appointment online for my 2024 Chevy Colorado LT for an oil change , tire rotation and a…read moreVA state inspection. I also enquired about their credit card. The service representative, Carl, had my credit application completed within minutes and asked if I was waiting.. being a retired man and not having immediate need I told them to contact me when it's ready. Once I returned to get my truck, I asked Carl about the 5% discount for applying for their credit card and if that discount expires after a certain amount of time. He was extremely professional and very helpful. I had used Firestone Automotive Centers before while I had lived on Long Island,NY and I am grateful to have a Firestone Center located in Edinburgh, Chesapeake, Virginia not far from where I call home now. Great dependable service.

I purchased new tires and had an alignment in Jan 2026 by NTB. In mid-February 2026, someone drove…read moreinto my vacant car, in a parking lot, damaging my passenger side/front bumper and shattering the headlight assembly; causing my steering wheel to be turned (while my wheels were straight). The other driver's insurance company refused to do an internal check of my suspension, alignment, etc. and only fixed the bumper and headlight. After I got my car back from repairs, I took my vehicle back to NTB on Debaun Loop and they took care of me with no problem. Chris and his team were very friendly, got me in and out, communicated to me every step of the way, and eased all of my concerns. I truly recommend NTB on Debaun Loop for your automobile services.

Clean, Friendly and Fast. I'm new to the area and was sent her by my boss and was a little…read moreapprehensive about it at first, but i promise it was the best experience i have had at a car place in a long time. David the manager was so patient and explained all i needed and what would work best for my car. He had excellent prices that stayed in my budget and i was so grateful. He even helped me with different places in the area. My tires are amazing and my car drives so much better thanx to David and team in Chesapeake, You guys rock and thank you.

Been there several times with several cars; and so far so great!…read moreTook our old Jag there, along with our Highlander and Rav4 with usual services and new tires. Work completed perfectly. Prices decent and nothing done you don't need. Highly recommend this local shop. Glad to have found them; wish I found them sooner.

We have been customers for a few years now. Great service. Honest and the work is done right and in…read morea timely manner. Locally owned too. Support local!

Had problem with AC, took car in at 9am, didn't get it back till 1pm. Guy only ran diagnostics and…read moretried to charge us $280 when they couldn't even fix problem. $280 to tell us to go to a dealership. When complained brought the price down to $112. Wasn't impressed, don't go here, go someplace else. $112 is still a lot to run diagnostics and do nothing else.

Just a fair warning - I'd suggest NEVER taking a vehicle to Tire Choice near Target in Hillcrest…read more We took our vehicle for a nail patch. They said they could not patch our tire that we needed a new tire because they found foam in the tire. We ordered a new tire with them. Stopped to get something out of vehicle and my rim is scratched all up. After I pointed the scratched him which was the flat one out they refused to work on the vehicle. It sat there for 4 days to only have to be brought to Firestone whom was able to get the tire replaced same day. My vehicle is only 5 months old and I have a picture of the flat tire before it went in to be fixed. Everyone, including the district manager, that works there is LIARS and talk in circles. No professionalism at all or accountability. I hope to save someone else a headache and their property being damaged.

I will only take my vehicle here!! I just can't believe it took me all these years to know this…read moreplace is Great Bridge's gem. Exceptional service. They are always able to take your vehicle in and give you an estimate right away. If for some reason you have to take it back right after getting it back from them, they will make it right. Great Bridge Service Center is honest, reliable, and priced reasonably.

This shop is #1 for service. They gave me a time for a state inspection. When I arrived their lot…read morewas full of other vehicles for the same. My vehicle was pulled in and completed right away. It's great in this day and age to have a shop honor what your told. Not only are they quick and honest, but very polite. You can't find a better shop.

Great Shop. Highly Recommend. Honest and reliable. Trust this shop. Had several cars inspected…read morehere.

What can I say. Super polite, professional & very accommodating. If they can't fix or don't have…read morethe means to fix, they'll tell you. No fuss, no BS.

I've been coming here for years. I would have the basic oil change and tire rotation service done…read more However, this time I needed a VA inspection. BIG MISTAKE. So they call me the afternoon I dropped it off telling I had a leak in my power steering fluid hose and that needed to be replaced, and since they had to that, they needed to get in the gaskets which was going to take up more labor and parts. The quoted me at $700 total. They didn't explain anything more than that and I felt rushed to agree to this since I only had 2 days before the end of the month. They didn't offer pictures or anything either to corroborate their story of the leaking hose. I'm disappointed in them, and will not be bringing my vehicle here anymore. The people are nice though. Also, they always forget to top off fluids and to put the reminder sticker for oil change on my window.

I took a 2003 Honda Accord to be checked over before my 17 yo son drove it back to SC. This was my…read moremom's car and it had 54,000 miles on it. I asked them to inspect the car and do an oil change. This car has not been driven more than 200 miles over the past 3-4 years. I was surprised to find out there were no issues with the car. The next day I noticed the back rear tire seemed low so we checked the pressure and it was at 15 psi. Actually, all the tires were lower than recommended. This gave me pause and doubt that the car was truly inspected. Thankfully we made it back to SC and took it to another AAA car care center. 8 days after later, the new inspection (with pictures and explanations) shows that all four tires are dry-rotted with a nail in the passenger rear tire, dirty air filters with a cracked intake tube, and a total of 9 issues on inspection that needed urgent attention including a cracking belt. Seriously, what did you actually inspect if you missed a nail in the tire?

Great service, prices were fair not through the roof like most mechanics. Thanks guysread more

Brought my vehicle in without an appointment on a Monday morning and they had my rear rotors and…read morebrake pads done by around 3:30. Great service, fast, friendly.

got a bolt in my tire, was able to make it there early and they took really good care of me. had…read moreto be out of there fast for daycare pick up and was ready in the nick of time. usually people are complaining but they did a really great job for me.

I recently scheduled an appointment online for four new tires at your location for 8:00 AM. Within…read more15 minutes, I received a call asking if I could drop off the car instead. I explained that I would need to arrive at 9:00 AM, as I required a ride. I arrived at 8:50 AM and was pleasantly greeted by Bryce, the store manager. However, the experience quickly went downhill. At 2:30 PM, I called to check on the status of my car and was informed that it was next in line to go into the bay. When I arrived at 4:15 PM, the car had been moved but was sitting on the side of the building. The receptionist mentioned someone was working on it--though at that time, there were no cars in the service bay. Approximately 10 minutes later, my car was pulled into the bay. It was the only vehicle in there for about 15 minutes, followed by two others. At 5:15 PM, a technician came over and showed me a photo of a bent lug nut, stating that the tire couldn't be reinstalled until the issue was resolved. By this point, I was extremely frustrated. At 6:45 PM, I was informed that my car was finally ready. I was shown the damaged lug nut and told, "I've never seen that before." Frankly, I wasn't interested in explanations at that point. From my perspective, the damage occurred because the technician likely attempted to force the lug nut without first hand-tightening it. What's more disappointing is that, despite the delay and inconvenience, I was simply told my total and wished a good day--no apology, no acknowledgment of the 10-hour wait for what should have been a routine tire replacement. I had driven past three other tire shops to come here--despite colleagues warning me against it--because I've had good service from your location in the past. This experience, however, was among the most unprofessional and poorly managed I've encountered. I hope you'll take this feedback seriously.

Poor Communication and Unprofessional Customer Service:…read more I don't normally leave reviews, but I feel it's important to share my honest experience so others know what to expect. I originally spoke with someone named Chris earlier in the week about bringing in my vehicle for a diagnostic. He told me to "drop it off Wednesday," but no formal appointment was made -- no confirmation text, no email, no name taken, and nothing written down in front of me. Because of that, I assumed they were operating on a flexible drop-off basis, which is common with many repair shops. Unfortunately, I wasn't able to make it Wednesday due to being sick, so I dropped my car off early Thursday morning instead. Throughout the day, I called multiple times just to check whether they would be able to look at it. Each time, I was told nothing -- no update, no estimate, no clarity. I even told the front desk that if they couldn't get to it, I would gladly come pick it up so I wasn't taking up their space unnecessarily. When I finally spoke with Chris, the tone and attitude I received were extremely unprofessional. Rather than simply explaining that they were too busy to look at my vehicle, he blamed me repeatedly for them not being able to work on it -- even though no confirmed appointment was ever created, no system entry was made, and no communication was sent to me to establish a scheduled date. I acknowledged my mistake in not coming Wednesday or calling ahead, but the way the situation was handled was dismissive, rude, and lacked any basic customer service. A simple "We're booked today, we'll try for tomorrow" would have gone a long way. Instead, after leaving my car there all day with no updates, I received a message saying it was "ready for pickup" -- even though they never inspected it. The entire experience left me disappointed and feeling like my time and concerns weren't valued. I understand shops get busy and that I didn't arrive on the originally discussed day, but professionalism, communication, and courtesy should still be consistent. Unfortunately, that was not my experience here. I hope the shop takes this feedback seriously, because good service is as much about communication and respect as it is about repairs.

I completed an online quote request for service. Had a reply saying they'd get back to me on Monday…read moremorning. However, Monday morning came and my vehicle would not start. I had to jump it. So I came to this business requesting help and the older female was very short, very rude, and condescending while I explained my situation. Never asked for any information about me or my vehicle just asked that I leave it with no promise to get to it because they were " booked full" to which I could understand. But I could not do such a thing with a child at daycare and a husband at Work. I had no alternative mode of transportation to be sure that I would get my child at the end of his day or get to him in the event of an emergency. My issue is not getting service immediately. I in no way feel entitled to demand same-day service. It was the attitude of the individual that was really offputting for someone who is the face of the business when you walk in. Next, she became very frustrated with what I was explaining, and she said they would not be able to get to my vehicle until Thursday. Which I replied we will be out of town then. She then said something along the lines of I don't even know I can't help you anymore and directed me to the person sitting behind the computer who also said "I don't know either. I just got here." The business had been open for nearly an hour at that point, it was almost 9 AM. The entire interaction was discouraging and borderline demeaning. Additionally, these people don't know who I was they never asked for my name or anything and at this point, I still have not received any email back about scheduling a potential appointment for service. I went down the street to Firestone anyways, and was helped immediately but people much nicer who talked to me with empathy and respect. Something I did not receive at great bridge auto.