Very poor methods of providing service quotes, estimates, and obtaining customer consent before performing expensive services. There is apparently no formal, documentable process available from this business -- in the post-COVID year 2021, mind you -- for providing service details ahead of time...not by physical paper, not in email, not in text message. Phone scheduler personnel has poor communication skills; uses automotive terminology loosely and in a confusing manner; does not provide accurate $ estimates when asked. For example, says "do the brakes" instead of being specific about what actual part(s) of the entire brake system are to be serviced. On-site manager has absolutely NO business handling customer-service nor interpersonal matters; is a smug, small man with ZERO soft skills; manager allows other employees to verbally abuse customers. How the owners of this business allow this lack-luster crew to run the day-to-day operation of his business is a great mystery. Due to all of the above, I was charged $1,500 for not only services I did NOT want, but **services that did NOT need to be performed at the time**. Then to top it off, I was berated by the manager, in public, accused of having a bad attitude and called a LIAR to my face. This NOT how you handle customer service, regardless of a customer's level of dissatisfaction! read more

Let me say how delighted I am with the service I have gotten with Atlantic Autowerks. I have had my BMW since 2005. I always took my cars to the dealer for servicing. I've had several foreign cars. I thought the dealer was the best fit for the service on these cars. Well, I have forever changed my opinion since being referred to Atlantic Autowerks. The gentlemen there have exceeded my exceptions over the last 10 years as a client. They have never done anything to my car that didn't need to be done. They have always had my best interest in fixing my car. I have roughly 186,000 miles on the car. It runs like a bullet! I expect to get many more years with this car, as well. I do believe this is because of the level of service and care the car has gotten there with them. The staff has always been caring, even when they weren't profiting. That goes a long way! Let me simply say they have created a "Raving Fan" in me. I will never need a dealer again!! I have Atlantic Autowerks. They got my car and they have my back!! One Happy Client....Cheryl Talbot, Realtor read more

If you are ever in the market for the rare and elusive honest mechanic... look no further. Steve and team went above in beyond from the get go. They had a tough job with my old 3 series as well. It had been sitting fir three years waiting for my son to save up enough to get it running again. It had dry rot galore and I was under no illusions that it would be a big job. These guys were so upfront about it. They didn't sugarcoat anything. But they did it in a professional way. I explained that it was for my son and he had limited means. So when something went sideways as they tend to do Steve sourced me a used part to help cushion the blow. We were able to get everything done that needed to get done and they gave me a to do list for what we will need down the road. The last person to go this far with working towards getting a car running and keeping me informed was family. They have a customer for life. Thanks guys! read more

Let me tell you of how thrilled I am with the fantastic service that I received at Atlantic Autowerks. I have had my BMW for only 2 weeks. The Check Engine fault light came on and I needed a good BMW or foreign car Shop to take a look at it. I thought of the BMW Dealerships, but I knew they would be over the top expensive. I got a proposed diagnostic fee of $493.33 from a shop that I will not name. A good friend recommended Atlantic Autowerks who diagnosed and repaired my BMW for $264.58. The man at the front desk was very professional and courteous. What happened next greatly exceeded my exceptions. The service guys took my BMW into the shop, ran a scan and pinpointed the problem in no time flat. The service guys were "True Experts on BMW Maintenance" and told me of what future service actions would be necessary to keep my car in good condition. read more

Honest and competent, with the customer's best interest in mind! Recently had an issue with my BWM and the diagnosis showed it required the replacement of a very expensive part. Atlantic Autowerks acquired the new part from a BMW dealer in NC while the part was on sale. And the best part was they passed the savings on to me! It was almost $1000 less expensive because they found the part on sale, and I would have never known the difference. They could have easily pocked the money themselves, but instead were excited to tell me they found the part on sale and that they were passing the savings along to me. This story is why we have been customers since the mid-2000s. read more

Can't say enough good things about these guys. The other week I took my 3 series there for a light bulb replacement. Checkered Flag BMW was going to charge me $230 because the bulb I was replacing was "trickier" to get to than some. So I rang Atlantic Autowerks. They told me to stop on by and they'd take a look at it. I had no appointment with them. That didn't matter. One of the men from the front desk stopped what he was doing came out to the parking lot and performed the swap right there. CF BMW was right. It was indeed "trickier" to get to. The difference was Atlantic Autowerks charged me just shy of $7... I say no more. read more

I really enjoyed my experience! Everyone was very courteous and helped me during the process by explaining things honestly and following up often. I really appreciated the effort put forth to making sure that my car was up to speed. After a hassle of an experience at the nearby dealership, I was happy that Atlantic Autowerks squeezed me in and fixed the problems that the dealership could not. From experience, it has been difficult to find or trust anyone reliable to work on BMW's but this place is HIGHLY recommended!!! read more

I brought my Mini Cooper up to Atlantic Autowerks with a suspected timing chain issue. Not only did they fix it up pretty quickly, but they took great care of it and detailed the issues - even saved me money by cleaning up parts instead of replacing them. Total cost was lower than the dealership's basic quote. Bob even texted me a couple of days after I picked the car up to make sure all was running smoothly. I'll never take my car anywhere else. read more

The people here are the best. Even when i didn't live in Hampton Roads I still had them service my M3. They had no problem with giving me updates with photos when i was out of town. They are the only people to work on my M3 since i bought it 5 years ago. These are mechanics you can trust to fix your car at a fair price and quickly. I definitely recommend Bob and the team. Keep up the great work guys! read more

I've had my 2009 BMW 328i serviced/ repaired there 4 times in the last 2 years, Excellent service every time! The owners and technicians are professionals who always explain exactly what your car needs and why. They never try to upsell and only perform necessary repairs. I trust them implicitly with my car and wont take it anywhere else! read more

I love these guys. So very nice and trustworthy. I am so happy to have found a place I trust and they have integrity. I would recommend to any one. I will never take my car anywhere else. Bob follows up with you to make sure you are happy. I cannot say enough about Atlantic Autowerks. Cheryl L. read more

The guys at Atlantic Autowerks, no their stuff and always provide excellent service. They have reasonable prices and make good recommendations only on the repairs you actually need, unlike the dealer. If you have a BMW, I definitely recommended you giving them a call if you need service. read more

I am always impressed with the professionalism and expertise of all the members of staff at Atlantic Autowerks. They fit me in at the last minute as I could not be without my car. They do fantastic work! Thanks! This is the only place I will go for repairs on my Mini. read more

I've going here for years, and will highly recommend them. Everyone is very knowledgeable. They do a great job of diagnosing issues, explaining everything in terms I can understand, and give great tips on any preventative measures. I can't recommend them enough! read more

This is the best place to take your Mini Cooper. These guys really know Minis. It's easy to get an appointment, and they complete the work efficiently, correctly, and for a reasonable price. I love the personal attention and practical advice that they give! read more

Atlantic Autowerks is worth the drive for us! We live near Sandbridge, they are past Witchduck.....they are still our #1 choice! Always excellent customer service, problems resolved because of great knowledge of BMW's. Highly recommend!!! read more

Friendly folks. They take good care of my '95 BMW, and with their help we are over 200k and going strong. They explain any service to my level and offer options when possible. read more

This is truly the best place in Virginia Beach to take your BMW! Fast, courteous, VERY reasonable and Mike tells you ALL of your options! Will only take my car there. read more

I have used them for auto repairs and service since I purchased my BMW. They have always been courteous, honest, and quick with repairs and service. read more