The hotel is clean looking with a coffee station to greet you upon arrival…read more When my husband and I travel I always bring Clorox wipes and wipe down everything we would be touching, light switches, door knobs, tv remote etc.. I also wipe down the floor in the bathroom and around the bed. I've become a germ-a-phob since Covid. I am happy to report there was little dirt on the floor after wiping. They also have fluffy pillows, not the postage stamp size most hotels have.

Wonderful experience from check in to check out…read more My wife and I took a quit trip to NC to handle some family business, so everything was last minute. It was so last minute that we arrived hours after we had planned and we were tired. The person on duty for check in could not have been more pleasant, cheerful and helpful. Overall, an excellent stay.

An overall review of the hotel, ranks at the top of our list and will be looking forward to staying…read morewith the hotel chain in the future. BUT, seems there is always a but, I just cannot give the 5th star for two issues, might seem minor to most but the hotel could/can easily address the issues. The door handle on the inside of the sliding bath room door (which the door design is great) has been completely ripped off the door leaving jagged fasteners with possibility of cutting someone. The bigger of the two issues, they need to upgrade the toilets to "adult" height toilets, these are too low, hard to use for people of age and need to be a higher. Additional info after a night sleep, still 4STARS but they could take care of the small things. One bedside night light did not work and a bedside table lamp that has two outlets, both outlets did not work. Still an overall very good hotel, just need to take care of the "small things".

The SpringHill Suites in Lumberton, NC. It is located off I-95, but I came on another road, so I…read moremissed the entrance as it was somewhat hidden. Check-in was super friendly and helpful. I was given a room on the top floor and even given a recommendation for dinner. When I arrived, there was a baby shower in the lobby, and possibly a family reunion. My room was large and almost clean. There were two white substances on the counter. It didn't photograph so well in the light, but one I took without the light on. It appeared to be missed in cleaning the counter. The WIFI was great, and there was a good selection of television stations. I could hear some of the traffic from the highway, so I adjusted the fan to stay on to buffer it. But it wasn't an issue I first thought it would be. The hotel had a pool and a small fitness room. Breakfast was great. When I got there, the lobby was full of high school or college students heading to a robotics competition. It was hard to find a seat. But waffles, breads, cereals, oatmeal, as well as hot foods were offered. I believe there were yogurts and some fruit as well. The breakfast area was well attended to, and she kept the selections stocked. I am planning a return here in May and hope for another great stay.

Two stories, exterior entrances, outdoor pool…read more I was impressed with my king room. All furnishings were in good order. Free wifi worked well, and the TV was nicely sized with a good variety of channels. The free breakfast buffet had scrambled eggs, potatoes, and sausage as the hot and a good variety of other foods. The buffet area was neat and clean with a pleasant employee working to keep it that way. Only advice I will give is that the rooms on the back side are beside the parking lot of the local Walmart, and you will hear vehicle traffic.

I am a platinum member with Best Western. I've had a membership for many years. You get a…read morereasonably priced clean room along with a free hot breakfast. There were some good points and some bad points. This was my first time staying at this BW in Lumberton while traveling. Checking in was easy. The staff, especially London was very very nice and welcoming. She gave us water bottles upon checkin. There's a small lobby and a breakfast area with seating. It looked a bit weathered and could use some updating. For the free breakfast I was surprised they didn't have hot grits and sausage gravy on their breakfast bar. Every Best Western I've ever stayed at in the south has had this on their breakfast bar including a machine where you can pick the type of coffee you want like a latte, a mocha latte, regular coffee, espresso, etc.. This hotel is an outdoor style hotel with two floors. For some reason their suits are on the second floor so if you are traveling with large luggage, you have to drag it up a flight of stairs. There are no elevators.( I wish I knew this ahead of time.) The walls are also somewhat thin. You can hear the people next door. Once in the room, it was very nice. I upgraded for $9 extra to a suite. The suite had a comfortable king bed, sitting area, desk and chair, refrigerator and microwave, 2 TV's that only had very limited shows. Ironing board, and iron, and blow dryer.They didn't have Netflix, or any of the streaming services I'm used to when traveling. It was mostly local stations. The Lumberton BW is situated right across from a Walmart. ( great for truckers.) Directly across the street is a Chick-fil-A and other restaurants. My biggest complaint is the water pressure was very low in the shower and sink it made it hard to rinse off. My other issue which I do not like is this BW uses large bottles of shampoo,body wash,, conditioner with pumps on the wall. ( that means everyone's hands are on those bottles and pumps instead of having individual samples,sealed and placed daily.I wound up getting Covid and the flu together from using these according to my doctor. Everyone that I was near not one person has ever had Covid. Out front on the corner of the property directly in front by the driveway were several homeless people hanging out. Since you walk directly across to get food, it's not the right place for these people. I felt very uneasy because it was nighttime. Checkout was easy. I did bring up several of these issues to the front desk and they were writing it down. This hotel also allows dogs and cats so if you are allergic check directly with the hotel. I think if this hotel could improve on the things I mentioned, it would get higher rating.

From the moment we entered the lobby to check in until we left in the morning we were greeted with…read moresmiles and the Southern warm hospitality that is so refreshing! Our room was newly renovated, and the bathroom was excellent - shower was as if HGTV came in to design it. Even though the area has some construction on it, it was quiet and easy to maneuver around. The interstate nearby was not noisy - maybe due to the high gas prices recently. The complimentary breakfast offered was a perfect way to start the rest of our travels, especially with a Starbucks coffee to go. I will keep this location on our list for future trips to the Northeast.

I would not recommend this hotel to anyone, especially those with asthma, allergies, or other…read moremedical conditions. The mold throughout the property was so severe that I developed a persistent cough and my lungs began to hurt, and I am generally a healthy person. No guest should have to worry about being exposed to conditions that could potentially make them seriously ill. The staff members were all kind, courteous, and did their best, but the condition of the hotel itself is unacceptable. Mold is a serious health concern, and these issues should be addressed immediately. Until they are, I cannot recommend staying here.

We really enjoyed this hotel! I came here with my teenager and twin toddlers. The room was spacious…read moreenough to fit us all and had all the amenities we were looking for. The staff all spoke to us when we walked by and helped us throughout the day. They supply coffee and fruit in the hall in the morning until noon and have a partnership with the connected Denny's so customers are able to get free Denny's once per day for their stay. My husband and I both work from home and the lobby area isn't as spacious as other Holiday Inns we've been to, but we were able to work in a decent workspace and the internet connection was perfect! We tried out the pool and had a great time with the babies & teen. Highly recommend.

Hmn. When I booked this stay from the IHG app, I was looking for something closer to Fayetteville…read morebut when I saw the new Holiday Inn Express suggested next door in my search feed I thought I was booking it but that's not what happened. Somehow, someway, when I clicked on the new Holiday Inn Express link I was either redirected or ended up booking here by complete mistake. Bummer. I don't know how you go from that to this, but whatever. I'll chalk it up to user error this time but I should have known better; should have checked and rechecked, verified, and checked again, I guess. Otherwise, for an older remodeled hotel, there's big comfy bed, quiet solid walls and floors, plenty of parking, lots of hot water and good water pressure so I guess the stay was adequate for the night just not at all what I was expecting.

Loved this hotel, we will seek out H.I.express for future…read moretravels. The staff was so pleasant, and helpful. This is the only thing I would give any criticism to is. We were there for 5 days, and we were in room 132. The bathroom is in need of some T.L.C My family and I come every year, and will continue to stay here. Sincerely the Locklear family. ( No relation to the night Mngr.) lol

We had a comfortable overnight here after a long drive from the south.. The staff was delightful…read more The breakfast is included and it is in a Denny's which is attached to the restaurant.

Hotel was very clean, dated but clean. Bed super comfy. Staff pleasant and helpful. Room can use…read moresome TLC, sink drips, ac loud, furniture dated. I will stress the comfy and clean. Great value for the price. Breakfast was nice. Coffee was excellent, staff at breakfast very sweet and helpful. Would definitely stay again on FL to NY trip.

Would never stay here again would not recommend this hotel to anyone. The air conditioning was…read morenot working in the hallway, and when we got to our room, it was filthy. There was trash and dirt on the floors and walls, the room smelled strongly of a wet dog- musky and moldy. The bathroom door would not close, and there was dirt on the walls. There also appeared to be mold on the wall near the celling. A picture was hanging on the wall, with dirt clearly visible above it. The couch in the room had a huge, noticeable stain on it. The condition on the check-in area was just as disappointing. The upholstered chairs were filthy and appeared as though they had not been properly cleaned or replaced in years. We regularly stay at Choice Hotels and generally had good experiences, but this was by far one of the worst hotel stays we have ever experienced. The cleanliness and overall condition of this property were completely unacceptable. We will not be staying here again and cannot recommend this hotel to others.

Everything went well! Upon request they always have a room…read morefor us on the first floor, making it easier to take Linus out to go potty. The staff is kind, courteous, and helpful. And it's right next door to the Outback Restaurant. It's our favorite overnight on our way home from Florida.

1 Star - Absolutely Disgusting Experience! DO NOT STAY HERE!…read more I wish I could give Comfort Suites in Lumberton, NC, ZERO stars! This was hands down one of the worst hotel experiences I have ever had. We booked a two-night stay through Expedia, but upon arriving, we were shocked by the disgusting condition of the room. The bedding was filthy and covered in questionable stains, there appeared to be blood in the bathtub, mold was present, and the bathtub drain was clogged and backing up. The room was completely unacceptable and unsanitary! To make matters worse, the front desk employee, Debra, was extremely rude, dismissive, and unprofessional. Instead of showing concern or trying to resolve the situation, she refused to provide a refund. Her attitude made an already horrible experience even worse. We were so uncomfortable with the conditions that we decided to leave and pay for another hotel out of our own pockets. On top of everything, we were charged a no-show fee despite attempting to cancel because of the conditions. No guest should have to deal with filthy accommodations, terrible customer service, and the added stress of fighting for a refund. This property needs serious attention from management. Save yourself the frustration, money, and disappointment. DO NOT BOOK THIS HOTEL!

I was caught in a severe thunderstorm while traveling back from NJ on my motorcycle. Due to the…read moreweather, darkness and very tired from 12 hours in the saddle, I needed to stop. This property was conveniently located right off of Rt. 95. I walked into the lobby looking like a waterlogged dog dripping water all over the counter. Jeannie was working the desk, she gave me a great smile and I knew she could help. She quickly got me set up in a room, helped with parking and directed me to the hotel clothes dryer. She then filled me in with other general hotel info, breakfast etc. She was a beacon in this storm for me, and she is an asset for this property. If you need some lodging in the area, I recommend this hotel and if you're lucky, you can be helped by Jeannie.

Stayed at this hotel 3/26/25 for one night. The staff were friendly at reception. However, the room…read morewas substandard. The carpet was stained.The bath tub/shower had a pealing surface. There were black finger marks along the edge of the bathroom door. No internet. The coffee maker was broken. The bed was comfortable and the fridge and microwave worked. definitely not worth $100 spent for the night. I usually stay at the Comfort Inn next door. This is a little older in style but much cleaner. I will not be staying at this particular Country Inn and Suites again. I have stayed at many other locations but this one was most definitely below their normal standard.

My husband and I stopped in with our 7 month old on a long road trip. It was around 8:00 at night…read moreand the woman at the front desk didn't even look like she worked there (not professionally dressed at all). Her attitude was terrible. She was rude and short, and seemed as if she was very angry that she had to be there. We asked for a non-smoking room, payed for it and went in search of it with our key. Not only was the room run down and nasty, it reeked of cigarette smoke. Needless to say, we went back for the desk for a refund which we were given abruptly without a word spoken, not even an apology. On a different note, the rooms are WAY overpriced for what they are offering. Only good thing about this motel is the location- it is right off of 95.

We stopped here during a family vaca it was a last minute we need to sleep kind of thing... some of…read morethe plugs in the room didn't work, but cleanliness of the room was ok. I thought we were getting queen sized beds but we got doubles...not a huge deal. A big complaint was the a.c. wasn't very cool. The free breakfast was great n loved how u could make fresh waffles for urself. The staff all seemed very friendly n nice. Beds were semi comfy nothing is as comfy as ur own bed. So I give 3 stars.