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ATI Restoration

3.0 (2 reviews)
Open • Open 24 hours

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Mold remediation

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7 years ago

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2 years ago

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MidSouth Construction

MidSouth Construction

(30 reviews)

We lost many shingles during a storm and called MidSouth. William Richie was a pleasure to work…read morewith from the start. We received prompt and courteous service. All of our questions were answered accurately and communication and responses were very timely. The service during the installation was super. Everything took place right on schedule. The clean up excellent as well. William's follow-up sealed the deal. We love our new roof and had an excellent experience. (Look at "before" and "after"!)

MidSouth Construction installed a roof at our home in early 2025. In the 16 months since…read moreinstallation, we have experienced three separate leaks in three different areas of the house. They addressed two exterior leaks only after repeated pushing on our part. They completed one interior damage repair, but a second interior repair that MidSouth was responsible for was never scheduled despite our repeated requests. Since May 2025, we attempted to escalate to management at least three times. We were never provided contact information by either the project manager or the receptionist, and when we finally reached the office directly, we were told the Operations Manager would not speak with us. Management did not engage with us until July 2026, and only after we sent a formal written complaint. When they finally responded, their emails contained factual inaccuracies, including attributing statements to us that were never made and characterizing repair work as "courtesy visits in an effort to assist." Regardless of MidSouth's position on warranty coverage, the quality of customer service alone warrants this review. At no point in over a year did MidSouth proactively contact us with updates or solutions. Every step forward required us to initiate, often repeatedly.

ATI Restoration - biohazardcleanup - Updated October 2026

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