The best way for this company to improve is to close their doors! This has to be the worst company I have ever had to deal with. Don't even consider them! Run the other way!
I hired ATI after the General manager Gus and his project director, Celeste came to my residence to evaluate the damage from an ice dam that caused major water damage in my formal living room. After hearing them tell me how great their company is and that the work here was not that bad (for them) and assured me that the work would take the most 4-5 weeks. ALMOST 6 MONTHS LATER, ATI still had not completed the work!!
It was noticeable that the project mgr assigned to me hailed from Cali and he (Mike) was well trained. Farthest from the truth!
He was too busy running his mouth than doing what his job was; bring in material that his crew would need. When he first appeared with material, it was the wrong size wood. He tried to convince his carpenter to use it. When it was obvious it did NOT match, he had no choice to exchange it for the proper cut.
Another time he brought the wrong paint but tried to convince us and his painter it would be a match. IT WASN'T! Again he had to exchange the paint and it all had to be repainted.
It was obvious this ' project mgr' could not schedule anything. He never followed through with dates he claimed to have reserved. Nothing ever happened on those dates and unless I would call to inquire where his crew were, only then did he tell me it had to be rescheduled; causing me to miss numerous a heckled studio sessions.
When they finally took down my front ten foot x five foot storm window, they tore off much of the weatherstripping. This is a custom weatherstripping that is made specially for my storm window. Made from rubber and over the years it wore in certain areas.
When I brought it to the crews attention, they phoned the 'project mgr Mark' to explain that it needs to be replaced. Standing right there I could hear this worthless person say, "fk it! Put it up anyway." I stoped it and called him and asked why he would not properly install the weatherstripping before putting the window back. He used the excuse he had to contact my insurance adjuster to approve more money before they would pick it up. What a load of bullsh*t!!! The cost for the stripping was less than $25. Even when I spoke with my adjuster she was furious that they reinstalled the entire storm window WITHOUT proper weatherstripping; knowing I would have to again correct their failure and negligence.
Now it's been 10 days and no word from ATI. Since the project mgr told them to leave after the window was put back, and 10 days gave past, I assumed they walked off the job and claimed they were done.
So now I had to go out and hire another company to complete the big list of items they never even did.
Here's where it shows what kind of a company ATI really is. I received my invoice and was shocked to see that this company had the balls to charge me for everything that was listed on the work order; knowing that they never did a lot of the work.
I sent back a letter outlining their absurd invoice and outline ALL their no work orders. I gave no problem paying for the completed work. But I am NOT paying for any of the work they never performed and the cost for going the front window. Why? Simple I had to go out and hire another company to correct their lousy work and I'm not paying double.
I'll leave this review AS IS. I will correct this once I see their response. I'm ready to take this wherever this company wants to go! So is TN Attorney Generals's Office. I'll be leaving this with the BBB TN as well.
Go anywhere else! Just not with ATI. read more
