Mike and Ventura came by today to assess the mold that we had come up on a recent mold test. The test had scared us a bit thinking we'd have to move out of our house to do full remediation. But Mike and Ventura came and quelled all of our fears. It would be so easy to be alarmist and try to get us to pay for a full remediation, but it was so clear that they were honest and trustworthy. Telling us what should be fixed and what we didn't need to worry about. I trust them completely and would recommend them to everyone. read more

My landlord called ATI to take care of a black mold issue in the closet. While out the incompetent employees failed to lift the carpet to make sure there was no mold under. I think you know where this is going. On top of which they left my front door wide open for over twenty minutes until I said something. I'm handicap and have a service animal and couldn't leave my apartment because ATI had my path in my unit and outside my door blocked. When they left they left my door unlocked and all my lights on. RUN (or wheel on my case) as fast as you can! I'd like to add that this is the second time ATI was in my home and the first time my dog actually got out at 3:30 in the am. To the moderator on Yelp. Please don't send me some canned message stating that "you're sorry you missed the make". If it is that important to you, you can reach out directly to me. read more

ATI Restoration - Black mold under the carpet next to repaired area. - Damage Restoration Near Me - Anaheim, California

I HAD A BROKEN PIPE\FLOOD! I just want to let my neighbors know of my experience. We found we had a leak inside our wall between the dining room and kitchen! Timing couldn't have been worse as my Mother passed just days before. I was already overwhelmed but this pushed me to the edge of the cliff. I didn't know where the water was coming from but could see mold on walls and inside cabinets. So many questions....is water coming from upstairs bathroom which is entirely STONE... seagrass walls, toilet inside wall, is it a pipe in wall, dishwasher...Should I call my insurance company of over 40 years knowing I'll probably be canceled since I'm in high risk fire area? We decided to coordinate the job ourselves and our first call was to AMERICAN TECHNOLOGY (restoration and mold remediation company) in Anaheim. Blake and Matt were wonderful. They assessed the situation and explained what had to be done. Their experience, expertise and professionalism was immediately apparent and their much needed calmness put me at ease. We told them we weren't going through insurance for fear of being cancelled and would be paying cash. I felt so vulnerable! AMERICAN TECHNOLOGY showed integrity from the start to finish! Their workers were clean, honest and reliable. They remediated the mold, cleaned out contaminated wood, removed and replaced an entire side of my kitchen and even saved my granite! I give them a 10 out of 10! This great company came out in my time of need. These days, a lot of people would have taken advantage of this situation and they did not. I just wanted to express my true appreciation to AMERICAN TECHNOLOGY, Blake and Matt! read more

ATI just finished with the job they did for me through Chubb insurance. I can not say enough how beyond pleased I have been through the entire process. I have worked with other companies who never deliver. Ati always delivers what is promised. Definitely use them if you have a situation that requires their expert service. I worked with Nicole Baker to start who was able to have her team do all the packing and clear out tne home. Then she introduced me to the greatest product manager Rudy Martinez who is a true gem. Rudy Brought in Nader Hanna and his team to do all the construction. Professional, fast, clean I can't say enough how amazing Nader and his Crew were. I will use them for any construction I need in the future. You Can feel confident if you have any questions have ATI on your side they will help you navigate everything and love the end result. read more

Currently working with ATI/J&M through design connect (Home Depot) to remodel our kitchen. Started yesterday with and estimated end date towards the end of February. So far so good, we did get an additional charge due to our load bearing wall. Nick our project manager has been very responsive. I will update once completed. read more

My wife and I are very pleased with the work completed by ATI. From the start there was excellent communication from the crew. We knew when they were coming, what they'd be doing and when they'd return. Very respectful of the home, very detail oriented in What was done and how it was done. We were fortunate the roof leak was not too bad and the interior damage was limited. The crew left everything spotless, every day before they finished. read more

What a blessing it was to find this amazing company, and during such a stressful time! After dealing with a leak in my home (and having a very negative experience with another restoration company initially) I was introduced to ATI Restoration and they have been an absolute dream to work with! Working with Don Marvel, Mark Van Skike, and Mark Mercuro could not have been a better experience! Everyone was as kind and helpful as they were knowledgeable and professional. They answered all of my questions and handled all communication with my insurance adjuster; taking such a load off of my plate! From our very first meeting I knew I was in good hands. I have told everyone I know how amazing this company is and what a difference it was working with them compared to other companies in the industry. I am so very thankful to have found ATI and would wholeheartedly recommend them! read more

ATI came out to do an estimate for my project. They sent Brent over. Brent made an estimate and sent it to my insurance company. Brent did not send it over to me. I called him multiple times. He would agree to send on the phone but he does not do it. read more

I can not thank Shane Lapka and American Technologies enough for getting rid of the mold in my house. After going to many doctors because I had become very sick. My doctor suggested getting my house tested for mold. The test can back and we had Black toxic mold. I had another company remove it. Tested again and it was still there. Shane came and inspected my house and came up with a plan to remove it and have the air ducks and air conditioning system treated as well. The team game to my home and put up containment areas throughout. The process took several days but Shane let us know the progress and updates on what was going on. This time, the mold test came back and it was gone. They cleaned everything in the areas unlike the other company. I did not know that mold was such a problem. If you have any leaks, it grows behind the walls or under the flooring where you can not see it. If you have any water leaks, call American Technologies right away and they will come out and take care of it to make sure you are safe in your home. They have 24/7 emergency services so even if it is in the middle of the night. Call them!! read more

ATI showed great potential when they came for some demo work. They were on time, polite but... 1. We had clearly agreed prior to the job to keep some parts of my kitchen cabinetry to use on the one to be rebuilt so that it would match the rest of the kitchen. Unfortunately they trashed a part that is no longer manufactured. So I am going to end up with a part of my cabinetry not matching the rest and that I will have to purchase when I already had it. Either they broke it and didn't want to tell me or they trashed it by mistake and did not check that all the parts they should have kept were left behind before leaving. Either way is unacceptable. 2. They also damaged my ceiling and flooring with a cutter when they installed/removed the containment for demo. They claim it was only tape marks but there are clear grooves on both! I was going to replace the floor so it's OK (although they should have asked for my permission to use a cutter on the floor) but the ceiling is not OK. When I asked Greg (the regional manager) to fix what they damaged, he claimed it's not of their doing. This is unacceptable. 3. The demo team left me for days with a kitchen unnecessarily unusable. I had to call my insurance for them to come back and reconnect everything. This is unacceptable. 4. Steve Bodnar (the project director) immediately stopped any communication with me, including about the damages and loss that his team caused, because I had told him that I am not signing any work authorization until I see flooring that I like. This arrogance in response to a legitimate customer request is unacceptable. 5. The same Steve Bodnar miss-evaluated the square footage of the flooring to replace by about 100 sq ft. When I gave him the opportunity to correct it, he did not care to do so. I had to call my insurance to get another company to do the proper measurements. I got other estimates from other contractors showing that Steve's measurement was off. A mistake can happen. Refusing to look into it is unacceptable. Because of the disrespect towards customers' time, needs and requests, and because ATI refused to make up for their mistakes which will cause me to pay a charge of about $500 that should not have occurred and will leave me with a part of my kitchen not being an exact match with the rest, I strongly advise against using this company for your needs. If they respond to my review, they can claim whatever they want. The above remains the facts and I can substantiate every single one of them if/when needed. **Update after ATI's response* "Leader in customer service"? "Exceptional attention to detail"? Is that a joke? ATI has no shame making such arrogant claims utilizing my review after everything they messed up and the pictures I am showing. Everyone can see how the "leader in customer service" deals with customers. They just gave one more reason to stay away from them. I am no longer wasting my time with them. read more

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ATI were so knowledgeable and reliable. A special thanks to Rodger Rosales he couldn't have done a better job! I definitely recommend this company. read more

ATI was hired by the owners of an apartment building I lived in to do a lead abatement of wood windows and they did a horrendous job. I had already been told by a reputable abatement expert that abating lead from wood windows was not advised because it was extremely hard to get the lead out (because wood is porous) and that many times if people try to do this they end up having to replace the windows anyway because there is still lead there after a costly abatement. That same expert even refused to give a quote for it because of this and recommended window replacement. I passed the info on to the apt building owners but they chose to move forward with ATI instead. I was out of town when all of this happened and ATI made a construction zone out of my apt. I did not know this was going to happen when I left town so I had not taken pains to secure valuables, protect my items, etc. The project manager that the owners hired sent me some photos and updates of what was happening and it was alarming. ATI did not follow federal or state abatement protocols either inside OR outside of the apt. ...There were no zippered walls, our furniture wasn't sealed off, our bedding was left open, etc.. Not only that, you can clearly see in the photos that they were SANDING THE LEAD off our windows with the WINDOWS OPEN!! They did NOT have required vacuums on their sanders and they were letting debris fall on the driveways and units below. They did not display the federally mandated signs so that my neighbors or anyone who walked by would know that an abatement was happening. They did not TELL any neighbors what was happening. In fact, a neighbor asked what was going on and one of the workers said in Spanish to the other worker that he "didn't need to tell her" but she speaks Spanish so she knew what he said. That is IN VIOLATION OF FEDERAL LAW. Process wise, I was told by the project manager ATI would be done in a few days. Days later, I was told they needed to "come back with a new team" because they were "having a hard time reaching the friction points" (duh, see statement from non-ATI abatement expert above). Incidentally, the friction points are the points on the side that rub against the window when it goes up and down. The dust they create when opened and closed is why we had lead dust in our window sills. The new team came in and they sanded even more and caused even more damage to our apt. I don't know what the bill was to the owners but I assume it was ridiculous for this sub-par job and that it cost far more than new windows. The EPA rules on abatement are quite clear and are posted on their website. California has additional requirements. The required abatement forms were not filed with the state (I called and checked). When I finally got home, there was a thick layer of (lead) dust on everything I owned. I had to throw out every porous item in my apartment - think couch, curtains, rugs, bedding, towels, luggage, pillows, brand new office chair, etc. My clothes had to be cleaned by a special environmental cleaning company. I also got rid of cooking things that had open vents I couldn't clean like my rice cooker, toaster oven, etc. Every other item and inch of my apt had to be completely and thoroughly cleaned by me. This was all done at MY EXPENSE because of this horrible, horrible company. Don't ever, ever use this company. There are so many other professionals out there who both follow the law and follow the standards of decency. ATI does not. read more

ATI Restoration - Damage Restoration Near Me - Anaheim, California

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After the last big storm in north county San Diego, I experienced a leak on my bedroom ceiling. There were several different contractors with various assigned duties. ATI came in after the room had been dried, cleared, and tested for asbestos they prepared the house with plastic to protect the windows, floors, and entryway to the bedroom. Like most CA homes, this popcorn ceiling contained asbestos, so there was a hazmat team sent in to remove the ceiling. They did a though job removing the ceiling as well as all the insulation. When finished, they had removed all the plastic zip coverings etc. It was a 2-day job about 8hrs of work each day. The craftsmen were hard-working and respectful wearing booties and masks as demanded by the nature of their work as well as the pandemic requirements. The 2nd team, who were also polite and courteous, Lead by Hector along with Franciso worked together very well and managed to replace the insulation and installed the ceiling. Hector stayed a bit later to begin the taping necessary to come in the next day to resurface and paint the ceiling and the walls where needed. Day 2 Hector finished the prep and finished the job! He actually went ahead and painted all walls, baseboards, even scraped and painted the inside window area! It may sound corny, but when Hector brought me in to see the finished job, I teared up a bit! I couldn't help it. I was so grateful for his going the "extra 5 miles!" With so many other contractors involved, it took 11 weeks to get the project completed *had the roof repaired, etc. Ryl Project Manager & Mike Carroll knew about all the delays, and when they were able to step in and finish the job, it was done efficiently with an incredible amount of hard work and professionalism. Tonight I get to sleep in my bed again- it sure beats the couch! Notice my BIG SMILE! read more

ATI Restoration - one of several water damaged stains - Damage Restoration Near Me - Anaheim, California

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Hire ATI - you won't regret it. Shane was the ATI project director on my mold job and he was superb! His is highly responsive, knowledgeable, and very professional. The price was reasonable and they went the extra mile to provide excellent service and make sure the mold was totally remediated. read more

We moved into a new modern home built with underground/under slab BlueDuct air conditioning ducts. During construction, openings of the ducts had been exposed during significant rain and wind storms. We learned after moving in and furnishing the home that the builder's efforts to remove water and debris from the ducts had failed and that there was water and mud remaining in the ducts. After significant research of qualifications and reviews, we decided to interview ATI and another remediation company. ATI sent Shane and Andre who were very impressive and thorough and who demonstrated some of the robotic and other cutting edge remediation devices they would employ. They also assured us that extreme care would be taken as they work in our fully furnished home. Thankfully, we selected ATI, primarily based on our very positive impressions of Shane and Andre. There were a number of unforeseen challenges encountered in the ducts by the ATI team including far more water than anticipated (hundreds of gallons), serious amounts of mud, two sandbags, a cemented over air conditioning register and a spray paint can! The job is now done and we couldn't be more pleased with the professionalism, care and results accomplished by Shane, Andre and their team. They did indeed properly restore all that they said they would. Aside from the now completely clean (and empty) ducts, you would never know ATI had been there....exactly as promised. I can't say enough about them...thank you Shane and Andre! read more

Our project director Steve is always great! Always makes us a priority and keeps us informed the entire process. When the remediation team came out, they were fantastic! Carolyn was the main person on the remediation team. She is amazing! So detailed, so precise, and the drywall cut they made - awesome work! She took the prep info I gave her well, so she knew what to expect going in. And before they left, she gave me the recap on everything they did and what I needed to know. Amazing team member you have, Carolyn, I'll gladly have her back any day for remediation work! (not that I want more leaks to happen or anything) read more

I cannot recommend this company and would advise finding another company. My customer experience was terrible. The manager of my project does not return calls for scheduling services or answering questions; I also hear he is "out of the office for the day." Another employee whose name I was given doesn't have his voice mail set up. I'd like to know when my appliances will be scheduled to be returned and when a valuable family antique will be returned. read more

ATI that was hired by Mercury Insurance to do our restoration that had resulted from a bathroom water leak. ATI was timely and professional. Their crew were friendly, diligent, and always kept the work area clean. Much kudos to Chris Cervantes, Project Director and Mark Mercuro, Project Manager for leading this three-month project. read more

Ati thank you so much Mark and Brian were amazing yo work with they helped walk me through the whole process of restoring our kitchen and let me tell you it came out beautiful. I never in my wildest dreams thought I would ever have a kitchen this beautiful so my family and I thank you very much. read more

Where do I even start?!? If I could give ATI ten stars I would. From my first call to the end of two projects being completed ATI was on top of it. It was an absolute pleasure working with Shane. He was super informative, stayed in touch with me each step of the way and clearly explained everything that needed to be done. Unfortunately we had two separate mold issues and in the process of selling the house and Shane was super calming and helped take care of everything extremely fast. I couldn't recommend ATI enough! Thank you! read more

I used my homeowners insurance for what I thought might be a broken pipe of some sort under my house. They sent this company out on a Saturday which they came. The gentleman climbed under my house stated that I needed a plumber and that there was not any puddles of water apparent and that he could treat it but I really just should get a plumber. I signed the paperwork and he and his helper left. I had a plumber come the next day and he fixed the problem that day. I called my homeowners insurance told them I fixed it and I did not need to utilize them for this problem. Two months later I received a $1,200 bill from this company stating that I owe them for their services. A week later I received a letter stating they are putting a lien against my property. They wanted $1,200 to climb under my house to come out and tell me I needed a plumber. It took me a month to get a hold of whomever is the only person I could dispute the bill with and once I did he was OK. I understand that it is COVID times and businesses are doing their best to stay open and I did not want the whole bill written off, but anything over $500 is simply disgusting in my eyes. He proceeded to tell me that they went out on a Saturday which to his company is over time, and that they treated under my house for water damage. The funny thing about this is I did not consent treatment. I told him the plumber who came to fix the issue stated in the bill there was no dampness and or water damage anywhere in site. Once the whomever finally got a hold of me - him and I went back in forth he brought my bill down to $700 which is just... wrong. I hope you can tell that this obviously left a nasty taste in my mouth and I would not recommend this company to anyone. I also informed my homeowners insurance of this incident and that they should use another companies moving forward. read more

Fantastic service. I was pleased with ATI from beginning to end. After their restoration work, my home was perfect. Thanks ATI!

ATI was absolutely wonderful at getting my house back in order after water damage. Their representatives were both friendly and courteous the whole way through. I would not hesitate what so ever in using their services again in the future. GREAT JOB! read more

I had two loved ones who contracted Covid one passed, one lived a ATI was insanely quick at entering the house doing all the necessary cleaning so that the caregivers felt safe taking care of my remaining loved one they were quick to answer the phone they were quick to come they were quick to leave they are the industry standard read more

We had a water leak that covered 14,000 square feet. ATI did all of our repairs from start to finish. The work was done professionally and on schedule even through this COVID-19 pandemic. Not only will I use ATI again if a situation arises, I would highly recommend them to anyone. read more

We experienced a leak in our dinning room and our floors and drywall were pulled out. Basically what felt like a big mess. I just wanted to say that they did an awesome job with our floors and walls, trim.....down to the details. I was surprised at how fast they got everything done. I wasn't expecting to have my living area done so fast. So happy with the end result. Thank you! read more

I work with a property management company that deals with HOAs. Chris Cervantes has been working with me on a particularly challenging account since December and he has made my life significantly easier!! He's efficient, customer service is amazing, and we've collaborated on ways to keep us both on the same page without constant emails. He gets residents scheduled quickly, provides them with details regarding the process, and minimizes the amount of calls I receive. Thank you, Chris, for EVERYTHING!! Please make sure this gets to his upper management. I've sent an email directly to who I think are his supervisors but I have yet to receive a response so I want to make sure he gets the recognition he deserves. read more

I had water damage from a broken pipe. ATI restored all the damage in a timely manner and the people were professional and great to work with, read more

Emergency services, maybe. Contractors or construction? Stay away from ATI. Do not be fooled into poor workmanship and non-existent deadlines. My home will never be the same. read more

We use ATI all the time, for demos, dry downs, restorations, etc. They are very professionals, both the office and their technicians, respond on time, their Supervisors and Technicians are very qualified. No complaints about their jobs. read more

Thank you ATI for being our restoration company after our house flooded, the entire ATI staff was knowledgeable and helpful to navigate the overwhelming situation! We would definitely call ATI again in the future. read more

We had major water damage to our house and were displaced to a hotel (which was for two months) and after calling contractors, and painters who didn't have time or were not hungry for money I picked up the phone and called ATI. I was feeling frustrated and overwhelmed about the damage and the work I had to do to get someone to give us a quote and start working on our home. ATI sent someone the next day. Kathy was the field person that arrived. She was fantastic! It was a pleasure to have someone that actually wanted to take care of our situation, get us a quote, and even start the work quickly so we could get back into our home. Hector Echiveste was the person in charge for the actual work done and he was a blessing! Great great customer service! He promised 2 weeks and he fullfilled his promise! Thank you Kathy, Hector and crew for getting us back into our home and making it look so beautiful! read more

Requested quote multiple times, they did respond one time via the yelp app but I left multiple messages requesting someone come by my home for a quote. Sent multiple messages in Yelp app asking for someone to reach out to me to come by and quote me. They seem to only care if you are going through insurance, maybe for the bigger payday? Really bad service. read more

We have use ATI in the past and find this company to be top notch! Andy Olsen the Project Director still works for the company after several years, and that says a lot to me! He is friendly, professional and trustworthy. He works hard and provided us with all the information we needed to get the job completed at our home. The Project Manager Bryan Clark collaborates well with the individuals doing the physical repair of our home, what a great individual he is and has a great work ethic. The entire staff takes pride in their work and made sure we were completely satisfied. This company and its workers are experts in their field!!! read more

This company provided excellent and professional service. They insured everything was dried out and took all the appropriate safety precautions. I would not hesitate to use this company again and certainly recommend to all. read more

Always available for questions and answers...huge job and it was very hard to be out of our damaged home but the guys always were there for us...clean an responsible at all times...we came home to a brand new perfect home read more

We own a large range of medical buildings in Los Angeles and Orange County area and ATI is our go to when we face trouble! From flood damage to restoration, ATI has been amazing! Not only are they a pleasure to work with from a management side but my tenants absolutely rave about them! Great communication and professionalism! We highly recommended working with ATI in the future! read more

When we had a slab leak, I didn't realize the extent water damage could do. My Plumber stopped the leak. ATI sent a mitigation team, who immediately checked the extent of the water damage, cut open the walls and started drying out my house. I was shocked to see my house in pieces, walls open, floor torn up and ceiling cut apart from re piping. ATI did an assessment, worked with my adjuster, and guided me through every aspect. I had kids in school, taking finals at the time and an autistic child who had issues with change and being disrupted. My project manager worked with our schedules, working swiftly and efficiently to keep our home life as settled and undisturbed as possible for my son. They used great professionals, who helped turn my disastrous house, into a showplace. They worked with me on my ideas, brought samples, and like all restoration projects, when something unexpected came up, worked directly with my insurance adjuster, so my life was hassle free. We had to go to a hotel at the end for what we thought would be 2 weeks. I got a call after 7 days saying we could move back in tomorrow. When we arrived home, I was pleasantly surprised to see a beautiful house, floors, appliances replaced. It was a miracle. I couldn't thank my project manager enough. Any questions I had, he was quick to answer and take care of if needed. When I had to have some downtime for my son, they worked on giving us a few days, and picking back up without without fault. I was so impressed with their professionalism, level of expertise, and communications. I hope we never have to go through anything like this again, but I know if I do, who I'm going to call. read more

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This is one of those services that you hope you'll never need but if you do be very grateful that they are as wonderful as they are. When I had not one but two floods in one week in my downstairs 2302 Marshallfield apartment, they were assigned from my insurance to remove everything from my apt. b to allow for the extensive repairs to the structure, help go through my belongings and determine what was totaled, clean and sterilize (sewage spill) what could be put back together. After the first spill they were attentive, accessible, empathetic, and my particular rep Jan was a wonderful advisor who helped guide me through the process (even steps beyond her responsibilities) and helped bring my stress level down and helped guide me through the muck to the light at the end of the tunnel. I took her advice eagerly and was so thankful for the quality team she sent to my house to pack everything up. After the second laundry room spill I will admit I just had to walk away from the apartment and could not deal with it - leaving a LOT of stuff for the crew to pack up. They worked slowly and methodically and were so thorough! I just hoped it would all work out for the best and it would all come back when we were done. When it came time to move us into our new upstairs apartment across town (not risking flooding from above again) they sent out yet another amazing team of people. The onsite managers in both moves were such a pleasure to deal with. The thing that impressed me was that no matter what member of the team I told about furniture location (or whatever) it got done. They packed with extreme care and protected everything. They documented and described things so that it was so easy to tell where things came from, hence where they should go. Again, I cannot say thank you enough to the folks from this company. I can honestly say that were it not for the amazing people at ATI, I'd still be stuck in a shitty situation but thanks to them my kids and I got through this quickly and have moved out and on. Moral of the story: Have rental insurance! They work with pros like ATI! read more

We are still in the process of having ATI do some restoration from a water leak at our cabin in the mountains they have done a terrible job have broken pieces of wood casing and have not replaced it did not feel any nail Hood holes in the wood on the casings around the door broke the casing to our front door trying to get their materials in their paint did not cover on the walls and their texture did not match they are charging us for the stuff that they did not even do like put furniture back which they haven't done it all their service was terrible read more