ATI has been an extremely disappointing experience.
The physical therapists are nice, but they're clearly overbooked -- my PT was juggling two or three patients per hour, charting and doing treatments at the same time. Most of my exercises were shown by the tech, not the PT.
Their billing process is a mess -- I was told I could use the self-pay rate ($120 in Illinois) if insurance didn't cover therapy, but after several calls, they never switched me to self-pay and kept billing my insurance anyway. Every call went through a call center, and each person told me something different. I've now made 7 calls and still don't have a corrected bill or resolution resulting in a $1000 billing difference.
Please be sure to read the reviews from their headquarters. I identify with the negative comments here (https://share.google/rfevMAglPowh7mStB) or look at reviews for "ATI Physical Therapy - Corporate Office" there's many red flags I wish I'd seen about their billing
ATI's therapists are kind and skilled, but the company's corporate structure and billing system make it impossible to recommend them. Look elsewhere for transparent billing and consistent one-on-one care. read more