This is a huge shout-out for Jeff Dietrich (JD) and Jeff Bowers (JB) at Family and Sports Physical…read moreTherapy (Optimal Therapy Group). Both of these therapists received their advanced graduate degrees in PT at the University of Southern California. I am more than happy to say I just finished a successful course of treatment with Jeff Dietrich for advanced degenerative changes in my lumbar back, including severe spinal canal stenosis, nerve compression, disc protrusions and bulges, and multilevel lumbar facet arthropathy. I am a late-70s female, lifelong athlete and musician who has no intention of sitting around. About Jeff Dietrich: Jeff's technical expertise and advanced knowledge of spine rehabilitation are world-class. I say this because he is the 5th physical therapist I have seen in the 7 years, and the only one who was able to use multiple approaches to solve my pain issues and relearn proper body mechanics--without steroid injections or surgery. On a personal level, he is meticulously focused on the patient's needs and observant of their personal goals. Jeff is also an excellent listener and teacher with the emotional intelligence to motivate anyone willing to commit to the consistent work of physical therapy. I am very grateful that my physician, William Rosenberg, M.D., referred me to JD for rehab. Not only is the staff friendly and efficient, but now I can again participate in the physical activities that bring me joy, without the pain. Big "thanks" to all!

I was originally referred to Dr. Jessie at Family & Sports Physical Therapy for a workers' comp…read moreinjury, and I'm so glad I was! From day one, she made me feel comfortable, listened to my concerns, and tailored the therapy to exactly what I needed. She not only helped me recover from my injury, but also taught me ways to manage my pain and prevent future issues. Even after I was officially cleared, I chose to keep scheduling with her because of how much better she made me feel, especially with my tight back muscles. She has an incredible way of combining professionalism with genuine care, and every appointment leaves me feeling better. 10/10 for Dr. Jessie!

Dr, Drover performed neck surgery on my husband in 2013. My husband has states multiple times that…read morehe would be in so much pain had it not been for Dr, Grover!

I have been going to Dr Grover since 2010, In 2011 he performed a procedure on my neck. He…read moreperformed a spinal fusion involving c-2 to c-6. I was really scared but I never had any issues. I was able to recover almost all of my movement. I really can't tell, there was ever anything wrong. I also had surgery on my back this year by Komelis Poelstra, I was struggling with Sciatica to a point I could barely stand up. Dr Poelstra did an incredible job. I have zero problems with my back or my neck. You hear nightmares of people's surgeries but my story couldn't be better, they definitely changed my life for the better.

This time, I saw Dr. Laroche for my hand/thumb. He ended up doing a thumb denervation surgery to…read morehelp with the now bone on bone pain in my thumb/ cmc area. On surgery day, he even moved the incision site a little to avoid my hand tattoo! He's pretty awesome! I did have some issues because my surgery was near Christmas so my sutures should have come out in 5 days. But I was scheduled for 12 days post op to get them out. I ended up going to urgent care the day afyer Christmas and got out on 2 weeks of antibiotics because it got infected and a couple areas tore and made a hole. Even the urgent care doc said those stitches need to come out ASAP! Stitches came out Monday, even the tech was saying they were left in too long. Oh well. Besides from the scheduling mess up, the fact I'm not in constant pain is wonderful! Thank you Dr. Laroche for helping me!

This review is specifically for the fast track clinic. Not the entire practice…read more The website states that you can come here for an acute injury as an alternative to going to the ER. No appointment necessary. Perfect! Or so I thought. I came in on crutches, barely able to put weight on one leg. The waiting area is not wide enough for someone on crutches to get to a chair. There were two staff members behind the glass. They both looked like they were having a rough day and the office had just opened. No greeting. Just a look. Not a welcoming one. Eventually I was called up to the window and asked if I had an appointment. My reply..."No. I thought this was a walk in clinic". The woman who was speaking to me asked a few more questions about insurance, then told me the system was down and to go have a seat. Once again I had to hobble down the very narrow aisle carrying my crutches while limping back to my seat. I felt bad for these stressed out ladies working behind the desk. However, it seemed that no one had any regard for me or any of the other patients waiting to be seen for acute injuries. I left this "clinic" and headed to UMC quick care where I was treated with an exceptional level of care. I don't recommend this "Fast Track Clinic". Two stars is generous.

This is my second surgery with Dr.Poelstra. He did a Posterior Revision L2-Pelvis and the surgery…read morewith an ACDF C6-T1 with disc replacement at C6-7. The very next day I felt like a brand new person. The pain I was having in my lower lumbar is hard to explain but, it just felt like this constant, gnawing, crunching pain that would resonate all the way down to my toes. I would tell my friends I feel like a crunching bobble spine lol. I had grown out of my old hardware and even had some broken screws in there. After being turned away by other doctors I thought I would always have to live with this pain. The only reason given was that it would be a surgery they weren't comfortable performing. I'm amazed at how quickly I've recovered. Dr. Poelstra and his staff have done something that I thought wasn't possible. Given me a whole and functioning spine with about 90% less pain. It has only been a month since the surgery but wow! I feel like I have a whole new outlook on life, excited to wake up in the morning and to be able to just walk outside and bend over knowing I'll be okay. Knowing and feeling like I have a stronger spine is just fantastic and I'm speechless lol. Thank you very much with all my heart thank you ^_^

I initially had a positive experience at Nevada Spine Clinic (Dr. Christopher Fisher's office), and…read moreI even left a favorable review. Unfortunately, what followed has been a complete breakdown in continuity of care and communication. I was treated for lumbar radiculopathy and lumbar spondylosis and previously underwent a nerve ablation at this clinic. As part of my treatment plan, I was prescribed a SAM (Sustained Acoustic Medicine) wearable ultrasound device. The first two prescriptions were handled without issue, and I used the device exactly as directed. It worked--I experienced real relief in both my lower and upper back. I even told PA Rosa directly that the device was helping. When it came time for a continuation prescription, the clinic abruptly refused and told me to "go back to my primary doctor at the VA"--with no coordination, no referral, and no clinical explanation. This was a treatment they initiated, yet there was no plan to ensure continuity of care. What followed was even more concerning: * I left multiple messages with Bridgette requesting a callback * I spoke with Flora, who identified herself as Dr. Fisher's scheduler and supervisor over scheduling staff. She stated she would follow up, she never did * I left additional voicemail messages and received no responses No patient should have to chase down basic communication--especially while dealing with ongoing pain. While my ablation was done some time ago, the VA had been in the process of coordinating further treatment for my upper back. After this experience, I no longer feel comfortable returning to this clinic. The result of all of this has been a gap in care, increased pain, and unnecessary stress trying to navigate something that should have been handled by the treating provider. Due to the seriousness of the breakdown in care and lack of response, I am preparing to file a formal complaint with the Nevada State Board of Medical Examiners if this is not resolved. From a patient perspective, the following issues are particularly concerning: Failure of Continuity of Care: The clinic initiated and managed this treatment. Abruptly discontinuing support without ensuring proper transition or coordination with another provider represents a breakdown in continuity of care. This raises concerns under NRS 630.306(2), which defines unprofessional conduct as failure to provide medical services in a manner consistent with accepted standards of practice. Lack of Medical Justification: No clinical explanation was provided for discontinuing a treatment that had already been deemed medically necessary and was actively benefiting my condition. I communicated directly to PA Rosa as well as ancillary staff that I was receiving relief from use of the device, yet this was not meaningfully considered. This may fall below the standard of care under NRS 630.301(4). Absence of Care Coordination: I was not provided a referral, assistance transferring care or prescriptions, communication with my primary care or VA providers, or any structured plan to avoid interruption in treatment. Failure to coordinate care in this situation may constitute patient abandonment under NRS 630.3062. At this point, I am simply requesting appropriate follow-through on the care that was already initiated. Specifically, I am requesting that the clinic issue the third prescription for the SAM device. I am sharing this so others understand that while initial visits may go smoothly, follow-through and patient support matter just as much. In my experience, that is where this clinic failed. And as a side note, the front door says "exit" but it's actually the entrance to the clinic. It's very confusing for new patients. With all of the money they make, someone should get that fixed so that people are not walking around the building looking for the entrance.

We were referred here by our friend who had Dr. Ong do his knee surgery. We had our first…read moreappointment with Dr. Ong today. We were thoroughly impressed! We went to a different office previously and we wished we would've started here. From the staff to Dr. Ong himself, what a difference from the other office! I will share our experience so hopefully I save someone else some hassle. I will update this review with his knee surgery results periodically. Any negative reviews I saw about this office, were about the doctor's bedside manner. We actually LOVED his straightforward bedside manner. We aren't here to find a bestie. We need a knowledgeable doctor that knows his stuff, who will perform a detailed surgery with incredible results. Upon leaving our first visit with Dr. Ong, my husband expressed how much more confidence he has with Dr. Ong than he ever felt with the other doctor. He didn't get the car salesman feel like we did at the other office. We didn't feel like just a number ( or just a dollar sign $$$) but we actually felt this office cared. My husband has a complete ACL tear among other knee tears. His work won't let him go back to work until he gets his knee repaired - which would be great IF he was getting paid. His FMLA only saves his job for 3 months. Trying the other office first, they wasted FIVE WEEKS of his recovery time with only an MRI to show from it. Next I will compare Dr. Ong's office with Advanced Orthopedics. ONG'S OFFICE: You call- and just imagine, someone answers! OTHER OFFICE: Waiting on hold for 30 minutes before you go to voicemail OR worse yet, waiting on hold 30 minutes before they hang up on you so you have to wait ANOTHER 30 minutes. ONG'S OFFICE: He listens to what happened to cause your injury, answers your questions and then gets down to business. He does a thorough exam, explains your findings while showing your MRI imaging and uses a knee model to give a detailed explanation of what's wrong and what needs to be done. OTHER OFFICE: You see two other trainees before you see the doctor. The doctor comes in, tells a joke. Touches your knee and stays they'll start working on prior authorization. ONG'S OFFICE: "We'll have this request in by tomorrow. My name is Myra if you have any questions..." OTHER OFFICE: "It's not turned in yet. We'll get that done within the next 7-10 business days for a prior authorization request." ONG'S OFFICE: "Where would you like your FMLA paperwork sent to? I can CC you on it as well." OTHER OFFICE: "Your FMLA paperwork will be completed in 7-10 days. We don't email paperwork. You'll have to come pick it up."

I went to Dr. Ong in August, knowing I need a knee replacement. He even told me so after looking at…read morexrays. This 1st visit was very quick, didnt spend anytime with me at all! I'm thinking. Ok, wow He must be really busy today. He offered me an injection to see if it might help as I was still working. That didn't help but for a few days. Made another appt, and mind you my co-pays are $55.00 each visit. 2nd appt, he gave me a different type of injection. That too didn't help too well, but a little. I'm 67, and knowing I need a replacement, as he told me last visit that's the ONLY thing that will really help me, I made a 3rd appt to get it going for the surgery. MY MOUTH FELL TO THE FLOOR WHEN HE TOLD ME I HAVE TO WAIT 3 MONTHS AFTER INJECTIONS TO GET THE SURGERY! He never..ever told me this! I was now off work on disability. I started to tear up a little, I was shocked he didn't tell me. I told him, you never told me this!! His reply was...It's pretty standard knowledge. Well...obviously not as I didn't know! Asked him what am I supposed to do now, I'm off work. He then just shrugged his shoulders, saying..I don't know. Shrug your shoulders??? How unprofessional can you get? As I'm now twiddling my thumbs for 3 months, I found a different Dr, but after 3 months are up, I'm not getting and type of disability payments from my work for 30 days, then my long term disability kicks in. 30 days with no pay!!! I can't afford that. But I'm stuck!! Had he told me before he gave me those injections, that I would have to wait 3 months, i would not have had the injections, because my main reason for seeing him was to get the surgery over with, as I'm not getting any younger!! He doesnt take the time to educate or inform his patients about anything! Didn't say if I should stay off my knee, do I walk, do exercises, use ice, use heat...maybe physical therapy. Nothing!!! Just prescribed me medication. Horrible on giving us the time we deserve and tell us what the hell is going on!! Now I get an email from his office as he's no longer in practice. I wonder why. Very fishy practice...

With three previous cervical fusions, my neck and head head bent almost 30° forward. Dr Poelstra…read moreused a holistic approach and was able to raise my neck and cervical spine back 20° and center my head more over my shoulders. Thus eliminating the stress and ware on the muscles and the the rest of my spine. I am very satisfied with the work that was done. I would recommend Dr. Pielstra anyone considering cervical spine surgery.

On February 22, 2024, I had an appointment with Dr. Poelstra at 9:45 a.m., I arrived on time at…read more9:40 a.m. However, I had to wait till 1:20 p.m., before I saw the doctor. The doctor determined that I had severe stenosis on L4, L5, and needed a Laminectomy. So he arranged for surgery at Southern Hills Hospital on February 28, 2024 and my arrival time was set at 6:00 a.m., I had no one to take me to the hospital, so I contacted Lyft which arrived late at my residence. I arrived at the hospital at 6:25 a.m., at which I was admitted to the hospital after finishing the paperwork and doing routine blood work. Then I was escorted into a waiting cubical where the nurse attempted to place an IV into my right forearm. After poking me for several minutes, another nurse who was present in the room kept shouting at me that I was not relaxed and that it was my fault that they couldn't find a workable vein. They nurses finally pulled out the IV and had a more senior nurse come in to do the IV procedure. While the more senior nurse was looking for a workable vein, suddenly at 7.00 a.m., Dr Poelstra walked into the cubical and threw a temper tantrum and immediately cancelled the surgery blaming me for having been late and for getting annoyed at the nurse who had been shouting at me that it was all my fault. He was harsh and ordered me to go home. In my opinion, Dr. Poelstra was totally unreasonable since he had kept me waiting for hours for his office appointment on February 22, then when I was a few minutes late for the surgery, he punished me for something that was out of my control. Subsequently, I was escorted out of the hospital by hospital staff akin to a criminal.

Ended up in ER at 6 am for a very swollen & extremely painful knee. I was unable to walk. ER…read morediagnosed a Baker cyst with effusion. Funny thing is they would not drain it. Gave me a referral for a dr in Henderson. Came home & googled local sport med orthos. This office squeezed me in within the hour. The receptionist saw me thru the window as I slowly & painfully made my way to the door. As soon as I walked in she greeted me by name & told me to take a seat as she would bring the paperwork to me. Within 10 minutes I was taken in. The med assistant was very personable & professional. After a couple of xrays I was set up in a room. Dr Yu entered a minute later. Introduced himself which docs rarely do in this town. Examined the knee, asked some questions & drained the fluid. I am able to walk again. Hooray! Even better, Carlos called me a few hours later to let me know the lab results were negative for infection. See that? It is possible to be a great doc, have a great staff & treat patients well. This office raised the bar.

They ask me to be 20 min Early Then leave me waiting in the…read moreexam 50 mins Very disrespectful I bought the laser package allegedly to acceccelarate healing I have side effects from the later I have to recover They have a no refund policy regardless of the pain and swelling I endure each time I tried it AI feel the FDA should require the side effect should be divulged when you're paying thousands of no tefundale package

Extremely disappointed with ATI Physical Therapy and their billing practices…read more Before I even scheduled my first appointment, I specifically asked them to verify my insurance and tell me exactly what my cost would be per visit. I was told it would be approximately $60. I intentionally waited several days for them to verify my insurance information before moving forward because I wanted to know the cost upfront. At my first visit, I was charged $65. It was $5 more than quoted, but I didn't make an issue of it. Now, approximately 25 days later, ATI is trying to charge me an ADDITIONAL $95 for that same visit. That brings the total cost of ONE physical therapy visit to $160. When I called customer service, I was told the original $65 was supposedly only a "deposit." That was NEVER explained to me. Had I been told that $65 was simply a deposit and that I could later be billed another $95, I would have never agreed to the appointment. What makes this especially frustrating is that I specifically asked for the cost BEFORE scheduling and gave them time to verify everything with my insurance. Their customer service experience only made the situation worse. Patients deserve transparency about what they are agreeing to pay. Quoting someone around $60, collecting $65 at the appointment, and then nearly a month later billing another $95 is completely unacceptable to me. I would absolutely NOT recommend ATI Physical Therapy based on my experience. If you decide to use them, I strongly recommend getting your expected TOTAL cost in writing before receiving any services.

The care was ok, I say ok because I did online therapy sessions. And I found out that online…read moresession were limited to like 30 minutes, but when you went there in person, you got 45 or an hour. I complained-I got my online session lesson to 60 minutes. also I had a lot of surgery this past year so I did a lot of rehab and PT. Beginning of year everything was fine but I took a break and had surgery came back ...when I came back. They want to charge me 50 bucks for a co-pay fee, but I had not paid previously. I finally got straightened out and it was OK. So apart from them giving me shorter sessions and charging me a co-pay fee-the rest was OK .

I had an appointment yesterday with Dr. Lee. He is a very personable and knowledgeable doctor and…read morehe also made me feel very comfortable. He answered any questions or concerns that I had and I did not feel rushed at all. He seems very genuine and took care of my foot problem right then and there. I have another follow up in a few weeks. I definitely recommend this place! It was a very pleasant experience and I was in and out. Thanks Dr. Lee!

I have been a patient of this Dr. Wittenberg for quite some time, and prior to today, I had always…read morefound him pleasant and enjoyed seeing him. Unfortunately, my experience today completely changed my opinion. I have a plantar fibroma on the bottom of my left foot that has grown significantly and is now causing considerable pain while walking and even while sleeping. In the past, I received injections, but they were extremely painful and were no longer providing relief. Because of that, we previously discussed the possibility of surgery. During a previous visit, I was told that an MRI was needed before determining whether the fibroma could be surgically removed. My understanding from that conversation was that the MRI would help determine whether the fibroma was attached to the plantar fascia and whether surgery would be an appropriate option. I was unable to complete the MRI at that time because of financial circumstances. When I was finally ready to move forward, I scheduled it, but I was informed that the order had expired and that I needed to see the doctor again before a new order could be issued. That was the entire purpose of today's appointment. When he asked whether I had completed the MRI, I attempted to explain why I had not. Instead of allowing me to fully explain my circumstances, I felt that he repeatedly talked over me, called me "noncompliant," accused me of making excuses, questioned whether I was a surgical candidate, and ultimately told me that I should find another doctor to treat this problem. What made the interaction even more frustrating was receiving information today that seemed inconsistent with what I had previously been told regarding surgery. Today, he indicated that he does not perform surgery on these types of fibromas, which left me confused because our previous discussions were specifically about obtaining an MRI to determine whether mine could be surgically removed. If surgery was no longer something he was willing or able to perform, I would have appreciated having that explained to me clearly and respectfully. Instead, the conversation focused heavily on labeling me "noncompliant" and accusing me of making excuses. I understand that physicians make recommendations and that treatment plans can change based on medical circumstances. However, patients also have the right to make decisions regarding when they are financially and personally prepared to proceed with non-emergency testing or treatment. I did not continue returning for injections because I had already explained that they were painful and ineffective for me. My intention was to return when I was ready to complete the MRI and seriously pursue surgery--which is exactly what I was attempting to do. What upset me most was the lack of compassion and consideration for my circumstances. I did not feel heard. I felt dismissed and judged rather than treated like a patient who was trying to move forward with her care. I walked into the office expecting a routine follow-up and a renewed MRI order. I walked out feeling humiliated, extremely angry, and in tears after being told that perhaps I should find another physician. That was particularly disappointing because my previous experiences with this doctor had been positive. I never expected to be treated this way. Patients deserve clear and consistent communication about their treatment options, and they deserve to be spoken to respectfully even when a physician disagrees with their decisions or timeline. Unfortunately, I did not feel that I received either during today's appointment, and this experience has changed how I feel about continuing my care with this physician.