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    ATI Physical Therapy

    5.0 (3 reviews)
    Closed 7:00 am - 7:00 pm

    Services - ATI Physical Therapy

    Physical therapy

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    ATI Physical Therapy

    ATI Physical Therapy

    1.6(9 reviews)
    2.2 mi

    Patient care and attention was so-so, it got the job done. 4/5…read more Care was provided in Michigan. Attention Corporate Office: The Patient Advocate team is incredibly difficult to work with, with no help from Escalation managers. My experience has included me following up with ATI Patient Advocates three months consecutively - serious attitude issues, irritation, acting ignorant to the call I had just had with them - same voice/same name, it's the same person. One time I had to ask that they maintain a professional demeanor on one call, it was THAT bad. I was providing EOBs with proof of payment distribution (dates and check numbers per visit/bill) by email, all of which went unacknowledged both times I had sent it. Bills came again the following month, so I called again... Being put on hold constantly - upwards of over an hour on two occasions. Calling back after long holds, speaking to escalation managers (one sounded like he was taking the call by car) who don't have insight into advocate team emails so they can't speak to proof I've emailed. Getting sent to collections agency PFC - great relief - zero issues with attitude, comprehension and communication. PFC acknowledge they've received my material. PFC send material to ATI Billing the following day. Starting to feel better... I call PFC collections for an update almost 2 months later; PFC has yet to hear back from ATI billing. I call ATI back. Escalation Manager says it's with collections, can't help. Tells me to call PFC. Doesn't acknowledge that I've told him I've been in touch with PFC and they are waiting on ATI Billing. Issue continues to be unresolved while it's been over a year since treatments. Wasted time and energy. Back of the house needs major revamp. Lack of processes, lack of customer service, lack of care.

    No communication and very unorganized. Please don't need anything from their billing office, you…read morewill spend HOURS on hold, get hung up on and your needs will NEVER be met. All without a care for their patients, especially the elderly. Throw on a language barrier and forget it. The "patient dedicated specialist" was anything but. Sad that a company that makes so much money treats the people that pay them this way.

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    ATI Physical Therapy - You must try their sandwiches, they're here on select days.

    You must try their sandwiches, they're here on select days.

    ATI Physical Therapy

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    ATI Physical Therapy - physicaltherapy - Updated May 2026

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