I am on the fence about this company. I do not know how the insulation works or how it will perform…read morein the winter. The people are very nice but there is a huge gap on what is communicated in advance and the job performed.
They leave you thinking that there will be minimal disruption and that it is "a quick and easy job needing afterwards just touching up the walls that they will leave spackled". DO NOT BELIEVE it. They also say they will access from outside except where there not possible (in our case a stone facade. LIE!
I did not stay watching over their necks neither babysat the team.
I trusted them.
End result, 3 floors, every single room ended up with 5" holes every 1', even the ceiling in one room. Some rooms even double holes every 1'. (Pics)
One side they forgot to do so came back a few days later and after we complained they did it from outside. It was like nobody has been here, no dust, no fluff, no holes, no spackling, filling, sanding etc. Meaning, accessing from the outside was perfectly doable). They obviously did not bother accessing from the outside although we did mention the siding will be changed and we preferred that way.
From a mess, hassle and a cost perspective, we are 3 times more than anticipated based on what was agreed -given that 3 out of four sides are siding and one is stone.
To me, the customer, it seems just another contractor taking a shortcut, making it easy to finish off and move to the next project, while leaving the customer to deal with the aftermath (hundreds of $ just for paint, for dry cleaning the drapes, for general cleaning since literally everything (!)is covered by some grey fluff!! Whichever way they covered things their fluff is on carpets, vents, ceilings, blankets, blinds etc etc. Before we even start painting the whole house needs to be dusted - otherwise the fluff sticks on the paint and makes a dirty mess plus it gets encapsulated in the paint and it's disgusting.
It's the classic easy sell -I call it the Mediterranean method :"straight forward, easy, no mess job, throw in also a freebie "will also do the attic at no cost" add a nice smiley face and the victim is wrapped up.
Don't be a victim too. Do budget for many many work hours, major living disruption (office accessibility, kids sleeping routine etc etc), major deep cleaning from ceilings to carpets to soft furnishings and blankets, dry cleaning, $ for paint (plus a handyman for many days) per room (esp custom colors) and tons of stress for the whole family.
This is just a heads up.
PS. One of the managers did offer to pay for dry cleaning the curtains and also left us their scaffolding to use for repainting a cathedral ceiling, which was a nice gesture.
What could improve? Transparency in order to be able to make an informed decision as to if and when to proceed with the project. Also a business never thrived long term by taking shortcuts.
The 2 stars are because they all seemed like nice people not for the job.
Sorry guys, you will not be getting our recommendation to our local residents groups.