BLUF: Frank, I know your business DOES NOT prefer YELP for reviews, however I CANNOT my review through, due to GOOGLE's "ALGORITHM". I emailed this review to you and your TEAM, I am also posting here, as some human beings do check this.
HOLY SHIT, I cannot believe how AWESOME this place is!!! You actually get your OWN ROOM (I knew this prior to going in) and was shocked to see that the room is set-up like a damn MARRIOTT kind of room. THAT BED! Everything you need to go to sleep (TV, "White Noise" and/or fan, etc).
To the BEAUTIFUL HUMAN BEINGS: YOU NEED TO BE RECOGNIZED AND GIVEN PRAISE BY WHOMEVER YOUR SUPERVISOR IS OR WHOMEVER IS AT THE TOP OF YOUR "CHAIN OF COMMAND".
At Home Sleep Studies is a "well oiled machine". EVERYTHING WAS PERFECT FROM THE BEGINNING TO END.
KEARBY: She has a great personality, "bubbly" and humorous. I knew not to bring in anything valuable and she joked "Don't bring in your Rolex". I laughed and said, "I will just bring in my FOLEX (Fake Rolex) that I bought overseas". This was the day of the test and she said, " You will have SUPER "Sleep Technicians" on during my sleep test. The test starts at 9pm (getting hooked up with all the wires) and the "sleep" starts around 10pm or so and finishes at 4am.
HENRY!: Was my Sleep Tech and it was meant for us to connect him! Amazing human being and we talked about so many topics like a friend. He was very humorous. He was very thorough and talked me through everything. He asked me to tell him WHATEVER I NEEDED to get a solid sleep in. Don't focus on all the wires or you will miss all the beauty of your sleep tech, the room and accommodations.
You will be RECORDED the WHOLE time. I was going to mess with them, as I knew they were "watching me", ha! I stayed the course for a good study to be conducted. Henry, it was a blast getting to know you and we shared so much stuff, you will forget even what is going on!
*Henry allowed me to "strip down" as much as he could allow me to (even made an exception), as I like to sleep "FULL COMMANDO". Ha! Hey, it is all about COMFORT. Do NOT TELL ANYONE! ;-D
FRANK!: You are a ZEN MASTER at what you do! I knew most of the "medical lingo" of the result details he was talking to me about (due to battling in the healthcare sector for over 17 years). I also LEARNED A LOT of new things too. Beautiful. I was on the phone with him 10/24/23 (Tuesday) for 39 MINUTES, breaking the study down for me.
TO FRANK'S SUPERVISOR this is CARE: Please allow Frank ALL THE TIME HE NEEDS, in order to provide the detail patients need and also answer ALL their questions. THIS IS CARE. I would say to you, if I saw you in person, TO NOT "MINIMIZE" (I would really say DISRESPECT) his 25+ YEARS OF EXPERIENCE. It is all about QUALITY, not QUANTITY.
Patients need to feel confident they were in great hands and FRANK is truly an AMAZING HUMAN BEING. I do understand the "downward" pressure to get patients through more quickly, but you lose QUALITY. As a LEADER, you have to push back against, the downward pressure of upper management. Frank is so damn, INTELLIGENT and BACKED with DECADES of experience, that I NEEDED TO "pick his brain".
Even though I did not have "Sleep Apnea" (where you actually stop breathing), there were 2 EXTREMELY concerning adverse events.
Anything I can do to positively, to take the "edge off my other ailments". HOLISTIC approach. Frank, IMMEDIATELY, put the order in for my treatment, then EMAILED ME the results. Such an easy to understand, detailed review. He even said to call him back if I had any more questions. SUPERB.
Dr. C.N Held: Thank you so much for all YOU DO. Kearby sits right next to you and she says you THOROUGHLY look at over 200 pages or so of complex data and somehow make sense of it. Then condense it into a 11 page report of results that are extremely easy to understand. Kearby mentioned other similar places just "rubber stamp" the results (they don't dig into the details).
*BASIC "HOLISTIC" LEADERSHIP PRINCIPLE: DON'T EXPECT, WHAT YOU DON'T INSPECT. YOU CAN'T ASSUME. Check in on things that may help take an edge off your ailments.
I was shocked to see that I had ZERO REM and ZERO DEEP sleep (there are "stages") and I was not getting ANY "restorative sleep", the ENTIRE TIME. Also, my Oxygen Saturation, during sleep, went BELOW the minimum, accepted level of 90% and for a long time = can damage the brain.
I HIGHLY RECOMMEND "At Home Sleep Studies". What a beautiful surprise. 5+ STARS for this place and the amazing human beings!
MAHALO!
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