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    At Home Personal Care Services

    1.0 (1 review)
    Open 9:00 am - 5:00 pm

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    8 years ago

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    Visiting Angels

    Visiting Angels

    4.0(4 reviews)
    1.8 mi

    This establishment is great with great staff working for them. We always been treated with respect…read more I recommend this organization to all my friends and family. Thank you

    4 minutes agoNEW-Edit As this is a business that does…read moreeverything to encourage positive reviews -ie they continually send messages please review us- I felt it is worth warning people about this company. My father has Alzheimers and was in a memory care unit. The unit required us to hire 24 hour nursing as he was experiencing psychological issues and was going to be transferred to a facility- we spent over $30000 for his care, and because his transfer to the other facility was touch and go based on a number of reasons, we tried to warn them of an ending. We spoke with Charlene and asked how much notice she required and she told us 1 week. At that point we did tell her ok, he will be gone in a week, and he was. My father was discharged a day earlier on Thursday April 29,2021. When I received the billing I noticed we were billed through April 30, using the same caregiver- see the picture. What is odd is we were billed for the same caregiver who apparently sat with him for 24 hours as we were billed for her 8 hours thursday and then another 16 hour shift the following day. Since he was discharged on Thursday afternoon, I just figured they were billing us out for the 7 day notice, which is perfectly reasonable. I called to get copy of all the bills so I can reconcile , and I was suprised to hear from Rochelle in billing that we were being billed yet another week because we did not give notice. We immediately called Charlene who referred us back to Rochelle - Great the person we gave notice to, refers us back to billing. I know elderly care is a big business, and I certainly think people should earn their money. We had no problem with the bill, even billing out the 7th day per our notice- but to send us yet another bill 2 weeks after my father had been discharged seems to be a bit much- On May 10th we received a bill for 4072.50 billing us for 5/1-5/7. My father was discharged on 4/29/21. While we have no problem with the service, we most certainly do have problem with the billing. I write this to caution anyone who signs a contract to do the following- review bills carefully, attempt to avoid the ACH , which might not be possible, and most certainly send your notice in a certified letter so you have proof. This company will use any "gotcha" they can. And remember, companies who solicit reviews, are doing so for a reason. Everything I have posted is true and accurate, and I have the paperwork to back it up. Possible litigation requires you to have your ducks in a row. If anyone reading this has had the same problem with this company, please feel to contact me. Perhaps we can pool resources and stories.

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    At Home Personal Care Services - personalcare - Updated May 2026

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