Chandler at Keypiece goes above and beyond to provide great customer service and delivered right to…read moreour home. He made our furniture selection process so easy and painless and was so kind and accommodating. The price is great and the value is unbeatable. We absolutely love our new cloud couch!

From the owner: We are a small business that specializes in high-end discount furniture and home goods. Our goal is…read moreto provide you with key pieces of furniture for your space at great prices. We do this by keeping our overhead low and passing on the savings to you. Our products are a mixture of brand new items, liquidation / overstock items, and 'KeyPiece curated' items.

I really love this place. It has its own relaxed vibe and charm. I always find a treasure or two,…read moreand I'm a purist when it comes to antiques, so I find quality pieces. Prices can be borderline high, but aren't crazy-high. Definitely worth a stop!

Inspirational setting with both vintage and new merchandise! Caring owners and staff!read more

One of my favorite places in GR! It's a consignment store with beautiful, high-quality furniture…read moreand knick-knacks. Their furnishings are artfully arranged and priced fairly. And it's not all furniture; there are lamps, (new) candles, objets d'art, (new) throw pillows, bookends, etc. Basically anything you could find at Pottery Barn (save linens and tableware) but higher quality and certainly more unique. It's such a comfortable, warm place that my husband and I enjoy just popping in every few weeks to see what's new. Unfortunately (or fortunately!) we've run out of spaces to put furniture. Rick, the owner, has a great eye for quality and style and is super friendly, to boot. Once he offered to lend us his SUV so we could haul a piece of furniture to our nearby home! We declined his very generous offer :-) They do deliver for a fee, for things that can't be wedged into a standard vehicle.

We tend to shop at Windsor Cottage and always find many treasures! They are very knowledgeable…read moreabout their products, helpful and the prices are very reasonable. I really like the Uttermost brand and they always carry great options. Rick and his team are exceptional. I'd highly recommend this store to anyone!

About 8 years ago I worked with Amish Oak Warehouse to design a platform bed unique for…read moreme....style,wood, and stain colors were selected by me. From day one I was impressed and the whole process went extremely well. Super happy to this day with my bed and the quality! Recently I ordered new bunkie boards for it. Worked with Jeff again. He was outstanding again. I would definitely work with them again! Customer service is excellent!

Walked into the store and not one associate acknowledged us and we were in there for at least 15…read moreminutes. Yes they saw my husband and myself. We walked out while 3 associates watched us and not one uttered a word. Will not buy from them ever again and they have been our go to. Talma's on Chicago Dr was top notch! Acknowledged us immediately, assisted us and within 45 minutes had picked out furniture!'

Friday, July 15, 2022 No delivery. No communication. where…read moreis my chair???? I live in Michigan.

Huge inventory. Every style, size, and shape of any piece of furniture you are looking for…read more There is a clearance section and an outlet section. There is furniture in all price ranges, to fit different budgets. I visited here with my friends, who were looking to furnish their finished basement. They found a beautiful gray sectional, ottoman, and a large rug. I found some unique wall art. Our sales consultant was very helpful and extremely patient.

Don was good in sales, and was a great help in choosing a couch, but ownership will do nothing…read moreexcept charge you more $$ if you have any issues as we did. A lot different attitude than when grandpa started the store, he knew customer service. Spend 3k on a couch, you would expect assistance not a charge if you have a small issue. Lots of places to go, next purchase it won't be Talsma.

I am disappointed with Klingman's Furniture in Holland, Michigan. I got the run around so many…read moretimes from the staff at that location. My small furniture item that was custom ordered (a small corner cabinet), and way-overpriced, took months longer then it should have to arrive. After waiting for 2 months for the call it was ready to pick up, and hearing nothing, I reached out to the store and was told that the item was still sitting at another location and that it was damaged. I would never have heard or known about this status, without me checking on it. Then there was zero contact for another month and half. I called several times asking for a manager so I could get more details - and NEVER heard back from her. I did get a call from the sales girl that said it hadn't arrived yet. There were no apologies for the inconvenience, or effort made to make it right. Finally, I tried reaching out again a few weeks later, this time in person! I showed up and the assistant manager Bob was there and was great; but all he offered was to have this small cabinet delivered to my house (could easily fit in my vehicle, so this was not very beneficial to me.) But I accepted, and he was a pleasant, nice man who was making an effort to help in the bad situation. Unfortunately, on the day they decide to deliver the following week, I am at work and they give me a 2-3 hour timeframe for delivery. It was conflicting with my work arrangements, but I tried to keep those hours clear. Sadly, they came after the timeframe and I was not able to be there to inspect the item. They offered to leave it outside. I called Bob to see if i could just pick it up from the store, and he said no, they already had arranged it for delivery. I would have preferred to receive a discoun/refund on my item instead of this massive headache and additional stress I received. My son ended up going to the house to be there to let them in. All in all, I paid too much for this item to begin with, and then horrible customer service from the beginning, from most of the staff. I would have expected better from a high end furniture store. I won't be shopping here again and suggest you don't either.

I recently went to this furniture store looking to purchase a new sectional. Let me tell you, I got…read morethe best customer service I have ever had in a furniture store. We were there for almost 3 hours discussing what we wanted with our sales person (shoutout to Lisa!!!!). Although the prices here are a little higher than a big box furniture store, it is totally worth it. The customization options, the quality, the customer service - it all makes it worth it in the end. 100% this is the best furniture store in the City.

LOVE LOVE LOVE this place. You can't beat the prices! Especially on spray paint, it's crazy! I'm a…read moresucker for a good deal & this place delivers that & so much more. Friendly staff too. Check them out!!!

Once a month I stop by if I need something or not. Inventory…read morechanges a lot. A buck for automotive touch up paint. Snow shovels made of metal not plastic. Hardware sometimes 60% less than retail. Lots of electrical. Motorcycle restoration and detailing has me buying lots of supplies from the friendly staff at Grand Sales. Not cheesy like a flea market but similar prices. Bring Cash.

We had a 9 year old couch with severe piling of the fabric on the cushions. We purchased a new…read morecouch from Klingman's and received it on 10/15/24.. It now has piling much worse than our old couch . We went through their service request procedure and it ended up with Klingman's saying it was the manufacturer's problem and they did not cover piling. Klingman's washed their hands of the problem. We went to Klingman's to purchase a quality couch and told the sales person that we would pay extra to get fabric that would not pile. They recommended the fabric we purchased. This is not right that they are not responsible for anything that you purchase.

We recently moved to the area and wanted to replace our 20+ year old furniture. We had several…read moreitems we planned to purchase: couches, chairs, an entry way bench, bedroom suite plus accessories (coffee table, rugs, decor). We stopped at Klingman's and were pleased to discover that they sell Bradenton and Young leather chairs. We have previously purchased this brand and are very familiar and impressed with the quality. We ended up purchasing 3 leather B&Y chairs from Klingman's and it's been nothing but headaches since. First after spending a significant amount of time selecting the right color of leather, we were told that the leather we selected was not available. We spent more time selecting another color. This time, the color we selected was on back order. Our Klingman's Rep blamed B&Y and said their rep is supposed to make sure the leather samples on the sales floor are current. Our rep called B&Y while we were standing next to her and they assured her they had enough leather in stock for the chair we wanted. We placed the order and were told we'd have our chairs before Christmas. Now deliver is delayed to the end of January with no estimated deliver date provided. It's been one delay and one excuse after another. We were told that one chair would be shipped as soon as it was done and the others would be shipped as soon as the leather came in and they were made. Now ALL chairs are on back order and will be delivered at same time. This is after our rep pressured us to buy NOW because a supposed sale was ending and "I will NOT be able to get these prices for you again." We had a much better experience at Talsma. We actually chose to purchase several pieces of furniture from Talsma after this frustrating experience at Klingman's trying to get a few chairs ordered. We ordered our custom couches and chairs from Talsma a week after we placed our Klingman's chairs and we've already had all of those pieces manufactured and delivered. In addition, Talsma prices were lower. The only reason we purchased from Klingman's is because we wanted the B&Y. We'll be happy when we eventually get our chairs (IF we ever get them) but it was a frustrating process that took too long and has impacted our desire to return to Klingman's again. This is not all necessarily the fault of Klingman's or the sales rep we worked with. But IMO Klingman's needs to make significant changes with this vendor in order to improve the customer experience. Ultimately I don't want to wait 3 months for my chairs that were promised in 6 weeks, so I'll go elsewhere. Two stars only because I hope to eventually get the chairs I wanted.