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    AT&T Store

    2.7 (7 reviews)
    Closed 11:00 am - 5:00 pm

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    Photo of L B.
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    6 months ago

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    3 years ago

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    4 years ago

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    4 years ago

    After being on the phone with corp. I finally went to the local store and in less than 5 minutes it was done. Thanks to the great service.

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    6 years ago

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    7 years ago

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    6 years ago

    Helping an old man like me was a welcome and refreshing experience. They went out of their way to solve my problem.

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    Verizon

    Verizon

    2.3(6 reviews)
    0.7 mi
    $$

    Terrible customer service. My sales rep was Alyssa West. I had merely gone into the store to…read moreinquire on the various phones, not seeking to upgrade. The hard sell was "on" from jump. First, she talked in industry lingo for the entire encounter and spoke very fast. Even when I told her I didn't understand what she was trying to explain she failed to explain the advantages vs disadvantages of the various phones and calling or data plans. In fact, she gave me the plan she thought best without any discussion including the same brand of phone though I had states I was potentially interested in an Android phone. She immediately directed me to the iPhones by saying the deal would better. Unfortunately, I will never know if my deal was better, because, again, she ignored my questions and did not explain the situation to me. Whats worse? She up sells me on a phone protection plan under the guise that it would not make my monthly bill any higher than what it was prior to coming in to the store. While that was true, she made no effort to save me more money, and instead chose to pad her commission. The beginning of the worst part was the promises she call me because she was unable to produce a return label for my old phone that I was trading in. There was no follow up, phone call and, thus, I had to call the store myself. When I did call them, she was unavailable, and , the customer sales rep on the phone was very rude and told me that "he was with another customer" true or not, he knew my inquiry was one of concern. Instead of transferring my call to another sales rep or a manager, he said that he will take a phone message and have her return my call because she was not in the store. she never returned my call. So I texted her the next day, she advised she would get back to me. Again the entire week she did not call me. I texted her again and this time she didn't even respond via text or phone call. The nail in the coffin as to the first customer service, was that the entire time I am asking my questions, and she is consummating the sale, she is talking to other representatives in the store, who have no customers and cutting up with them. They are joking and laughing and talking about items not associated with work. I found her demeanor to be unprofessional and discourteous by not giving me her full attention particularly when I'm spending $1200 on a new phone. I said nothing to her and let the entire encounter transpire in disbelief. There were approximately five other sales reps in the store at the time. Instead of focusing on the customer, she was chitchatting with them, and only handling my transaction perfunctorily. If I were you, I would steer clear of this entire store. It is not a Verizon corporate store, but an independent retailer of Verizon made to look like a Verizon corporate store. If Mrs. West is any indication of the attitude of the other sales reps in the store, and I have no reason to believe that the attitudes aren't pervasive in that store, I would steer clear of buying anything from this location. If being ignored in multiple ways by your sales representative, is your thing, then this store is perfect for you. It was a completely unprofessional, discourteous and non-customer service oriented presentation. I will never again buy another item from that store. I suggest you do the same.

    TERRIBLE customer service. Do not waste your time with this location. More than willing to upsell…read moreas many unnecessary add-ons as possible, but do not stand behind any of the aftermarket products they sell. Spent over $1000 in the store, and inside of 60 days, they refuse to refund a failed product($70 heavy duty, protective iPhone 12 case, recommended by the sales representative) which was an obvious failure in manufacturing. All paperwork in hand, and they show a 14 day return policy, only shown in a line item, with an activation fee. Asked to speak to the senior employee on staff in charge, and was told that they do not have management in or at that location. Don't walk, run. You've been warned.

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    Verizon
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    TCC, Verizon Authorized Retailer

    TCC, Verizon Authorized Retailer

    1.0(4 reviews)
    5.3 mi

    This is a WARNING: The manager and salesperson lied to us about additional charges when directly…read moreasked if there would be any other charges. When confronted they said they did not lie and tried to distract us. When I told manager that I was leaving Verizon after 20 years because of our treatment there, he responded: That just isn't logical to make this change on principle. He obviously doesn't get the idea of having principles.

    BEWARE! This store is misleading. The sole reason I went to this business is because of the huge…read moreVerizon signage. I assumed it was a corporate Verizon store. It isn't, it is a Verizon Authorized Retailer. Big difference. If you purchase a device here the device contract is not with Verizon. Completely different terms, pricing and if you have an issue with your device a Verizon store will not touch it. A true Verizon store will have a wider selection of devices and a better trained sales force. After the fact, I found out my TCC rep was a trainee. This information is pre printed on my sales invoice, "The first bill will likely be larger than the normal monthly price. This reflects any activation fees plus a full and partial month of service." The rep quoted verbally and in writing:"First month's bill: $156.71." He said that it would then drop to about $125 per month (this part is not in writing). Imagine my surprise when my first month's bill was $249.06, and my normal monthly bill is $156.71 and that's for two years. I have no recourse. Too late I found out that there is a true Verizon store just over the bridge in Yulee, it's worth the drive.

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    TCC, Verizon Authorized Retailer
    TCC, Verizon Authorized Retailer
    TCC, Verizon Authorized Retailer

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    AT&T Store - mobilephones - Updated May 2026

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