Best AT&T store around. The staff was extremely helpful. They helped me save money on our wireless and internet bill. X and Kelsie, the manager, were so friendly and patient. They answered and solved all the questions or concerns we had. They took their time to explain everything to us. We also had great laugh about the miss spelling in my email. (I'm dyslexic) We were crying. lol I never had so much at an AT&T store. I can't thank X and Kelsie for all the help, patiences and laughs. 10/10 recommend!!! read more

The incompetence of the staff here are very alarming . 3 staff to help one person and make others wait long time. On a sat 8/24. They make u want to switch to Verizon!!!! read more

Terrible place. I called and asked if they are busy, so I can come in the get my phone upgrade, the manager said no, come on in. I came in within 4 minutes, one guy walk in ahead of me so the one salesman help him and told me two people about to finish up. The first guy finished up, he went over to help the guy came in before me, that is two salesman helping that one guy, the last girl finished up and went helping that guy also. That is 3 salesman helping that one guy and told me it will be about 25-35 minutes so I left. I wonder what their reasons? Terrible place. read more

One star is being generous. The whole staff is clueless. Everything that goes on there is shady. Worst customer service when I returned items the next day. There's never anyone there, well I can understand why. The staff is not what a salesperson should act like. There was a couple there when we returning our phone and I pad. When girl went in the back to get the manager, I told them run away now, they don't know what their doing. They left after manager came out telling her they weren't comfortable buying there. At least we saved one person from making a big mistake. I hope people read these reviews so no one makes a mistake by going there. There's one down the road in Brentwood - a real AT&T store. PLEASE GO THERE, anywhere but this store. read more

They were super friendly and knowledgeable- helped me easily trade in our old phones for brand new ones- with us owing 0! (Because they were paid off) but still! They made it effortless. Thanks! read more

Worst customer service ever. Waited a half hour while two people waiting on one person to discuss what their favorite coffee was and other non-business related talking. A lady came in after a half hour and they walked right up to her and ask her what they could do for her while we were still waiting. Complain to the manager and got nowhere but some goofy explanation or excuse. Do not recommend the store to anyone. read more

***Absoutly horrible experience. Frankly should not be in business! Went the fir a new phone as I broke my old one. I spent 2 1/2 hours in store setting up new plan available withvv BBC the phone I picked. At the end, they don't have the phone! Only option at that point is to order one and have it shipped to my house. Phone arrives in 3 days, I take into store to have set up. After 3 hours, I leave the store with no working phone. When I leave they tell me" there is a delay, takes a little time then will find tower". I wait 2 hours and nothing. I call ATT and they can't fix, it's something with SIM card. I was so frustrated, went to ATT in the waterfront, they fix in 10 minutes. The problem was west mifflin had no idea what they were doing. Never set up the SIM card and didn't change it put to the FirstNet card. Complete Incompetence!!! Manger Brittany just a lazy slug. While I spent roughly 5 hours in that store, I witnessed numerous people coming in the things screwed up by this place. One lady, they changed her number, etc without her knowing snd could not undo. Manager Brittany was just argumentative with all the complaints and rude. Numerous accounts were screwed up, etc. Save yourself at lot of time and aggravation, stay away from this place!!!!!!!!! aTT should not allow this!!!!! read more

This is by far the worse at&t store to do business in. I spent several hours and days in this place. I was also charged twice and when I called about it I was told I was already refunded and found out thru my bank that they never refunded me the money. There were a few pleasant workers but other than that I wish I would have never stepped foot into this place. read more

So here I am at the store again where once again they overcharge my fiancé on her card and trying to get the refined and deal with her fees that she's going to want her over there mistake and I was in the middle of talking with AT&T cares on Twitter. Notifying them of another situation here and I took a picture of the store and the manager comes out and tells me that I'm slandering him but I was having a private conversation with his customer support team since no one answers the phone on the weekend anything to you anymore. So you better be careful because you're not allowed to take pictures outside of buildings anymore welcome to the police state and the snowflake world. Do not buy anything here you can get it cheaper on mine and if you think about getting AT&T contract don't even do it because they don't even answer on the weekend anymore you can get AT&T go plan for $60 a month unlimited with no contract and it's the same network as you'll pay for with the contract So now after sitting at the store for 29 minutes and them not being able to talk to anyone on the phone or if she was still unresolved the money is still taking off the card and they are saying it's going to take 5 to 7 days if they can even get a hold of somebody none of the problem with the world and all these stupid debit card is that why couldn't they just hand her the cash and deal with it no that's too hard that's why no one wants to have you to have cash and everything goes and debit card it's just to make your life a pain in the ass and then who make money they make their money and now the bank made some money now you kind of that things that happen and if this happens to 1 million people every day then the bank just made $100 million for AT&T making a mistake it's absolutely insane everyone should go back to using cash and fuck these cards and all this electronic everything because at some point it's all going home not work anyway and were forced to do all that in all that happens from using your card is in exposure information to get stolen. 100,000% this is the worst establish man I have ever dealt with about any business transaction that I have ever done read more

My fiancé experience Do not go to this store!!! I am a long-time customer I know to change my billing on my cycle day which is the 27th of the month I went in the store in November and I asked how much my bill would go up now if I would get the full proration. The manager told me that might it would probably go up $40 $50 at the Most so I agreed and gave up my unlimited plan that I had since the original iPhone was out and I've been a customer for six years and I pay my bill and etc. so my bill was $400 more than it usually was. I go back into the store and talk to the same guy and he was not trying to help me or sympathetic at all. my bill is usually about 350 that it was $737 phone bill I had to pay during Christmas which we all know how Christmas is with money so that was a big stress they put on me and my family.  Last month I go in the store and I counted 13 $20 bills in my car and went into the store I set the money down and looked at the phone cases and said I need to put 260 on my phone next thing I know she counts the money and there's only $200 when I came back to the area.  So this Monday I went into the same store to pay my bill it was $390 and I went into the store the lady counted the money put the money in the drawer and handed me a receipt her name was JAna. The time was 827pm I received a confirmation text message that $390 was posted to my account and I left the store I didn't look at my phone that night and the next morning I woke up and it said $290 has been credited to my account which means they voided out my original one and then they ring me up again without me being there after the store was closed accessing my account and took $100 back off of my account I check my bill app and it says that I owe $91.27 I owed $382 So I call AT&T and I say something to them about it and this is a bullshit thing too if it is not a corporate AT&T store they cannot do anything for you. So AT&T phone support instruct me to go back to the store the next day so I take my receipt back to the store lady looked me in my face and says oh we figured out after you left that you shorted me $100 and I said lady how do I owe you $100 when I have a text message saying I did this you just go back on a cash transaction. If your drawer wasn't correct means you didn't count correct that is your problem once I walk out of the store With receipt for a cash transaction your drawer means nothing to me. I am a business owner myself and I've had situations where I have not charged other people they know the same amount. They came in the store and I realized it later on in my orders that I didn't ring it up right but you know that happens sometimes that's life people make mistakes but I can't go pay the hundred dollars again because of someone else's error I don't know what happened to that drawer after I left we don't know if Someone is stealing. The point is i have a receipt and I called AT&T and I spoke to manager shes like that's totally unacceptable so then she three-way calls the store and I'm sitting on the phone and they had me on mute and they Musta came off mute for a minute because I heard the guys saying that's not the first time you came here trying to get money off his bill and I said dude I try to get money off my bill in December when you lied to me and I recognize his voice and I was like when you lie to me that my bill would only go up 50 and it actually went up $400!! Do not go to the store it is shady and I don't know what's going on there but they don't have a payment kiosk which means they might still off you too I don't know and you know usually when people are stealing they are lying but I heard him say that I tried to get money off my bill I am a customer if someone lied to you gave you wrong information and said that your bill will only go up like 50 bucks and it goes up 400 and and it's Christmas time it was $750 phone bill because you can't do just cancel it because you have five phones in your bill is a lot of money so the termination if he would be like $1000 or more if I just shut off my AT&T so I'm like totally screwed.  Now my cash is in someone else's pocket and a receipt means nothing??!  Do not go to this store!!! read more

AT&T Store - Here's my receipt - Mobile Phones Near Me - West Mifflin, Pennsylvania

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This store is not helpful and at all. I went to this at&t store because my screen quit working. I asked the sales rep if I bought a new phone would she be able to transfer all the photos from my old phone. She stated she would not be able to transfer any of photos because my screen was broke. I left and went to Best Buy and they transferred all my photos to a new phone that I bought there. read more

the "manager" brittany and other young blonde girl are clueless, immature, and shady. att said they would put a new sim card in my phone for free since it stopped working, they didn't, and said, "it wouldn't activate without paying first" lol, right. i then asked for a refund after the new sim that was supposed to be free didn't work. brittany wouldn't give me the name of her manager or the store owner when asked. she just said amanda after looking down at the ground for a second. i said what's her last name, she said "i'm not allowed to give out that information" . hmm, a business owner who doesn't want their name known, ok? i said what's her phone number, she said "we're not allowed to give out that information", i said, what's her email address, you guessed it she said "we're not allowed to give out that information". she keeps flagging my google reviews of 1star which she and her "team" earned and putting up fake 5 star reviews. i was the only one in there 30min to close and mysteriously my one star review was taken down and THREE five star reviews were put up WITHIN THE HOUR. wow, they must of done a great job on those 3 people that they claim came in from 6:30pm when i left when there was no one in the store to 7pm when they close. read more